Knova Software, Inc.TM, (OTC BB: KNVS), a leading provider of Service Resolution Management applications, today announced that it will headline two sessions at this week's Help Desk Institute HDI Annual Conference & Expo in Nashville, Tenn.
SOUTHFIELD, Mich. -- The Motown Chapter of the Help Desk Institute HDI is pleased to announce the appointment of Gail Noren to Vice President, Membership.
SAN FRANCISCO--BUSINESS WIRE--March 4, 1999--Ron Muns announced today that a newly formed company, founded by him, has re-acquired the Help Desk Institute HDI from Ziff-Davis for an undisclosed sum.
This presentation discusses ten commandments of leadership & leading change. These commandments are critical to organizational and individual success. Some of these commandments are positive can-do attitude, positive mental attitude, be a good teacher, begin each day with the end in sight, prioritize actions etc. These commandments help an organization...
Performance measurement helps in increasing the productivity of an organization. It entails defining inputs and determining performance standards. The performance of the employees is evaluated against the same. This helps in identifying gaps in the performance. Suitable strategies are then evolved to close these gaps. The paper examines the dynamics...
An arrow majority of companies that have deployed Internet-based support believe that it has improved customer statisfaction, according to a new research report from the Help Desk Institute HDI, "iSupport Report: A Benchmark & Analysis o An arrow majority of companies that have deployed...
PARSIPPANY, NJ--BUSINESS WIRE--October 3, 1997--Molloy Group, Inc. will offer new customers who license its TOP Of MINDR customer support software a free six-month Premier membership in the Help Desk Institute HDI, a SOFTBANK Forums organization, under a new agreement with the HDI.
The Colorado Springs-based Help Desk Institute's 2002 salary survey found the largest decrease in salaries among helpdesk professionals was ... The Colorado Springs-based Help Desk Institute's 2002 salary survey found the largest decrease in salaries among helpdesk professionals was for senior support manager/director. The average...
NASHVILLE, Tenn. -- Touchpaper announced today that Graham Ridgway, CEO, and Marina Stedman, Marketing Director, Touchpaper, will be featured speakers at the HDI Help Desk Institute Annual Conference & Expo 2006. This year's conference is being held at the Gaylord Opryland Resort in Nashville, TN, with the overall theme of...
The Help Desk Institute, an association of help desk and support professionals, has launched the HDI eUniversity, to provide support professionals with online professional development, training, and certification programs. The Help Desk Institute, an association of help desk and support professionals,...
Kinetic Data, a leading provider of third-party business service management BSM tools for the BMC Remedy Action Request System ARS platform, today announced that it will showcase its leading-edge service catalog and enterprise feedback management EFM solutions in Booth #425 at the HDI Annual Conference & Expo ( www.thinkhdi.com/hdi2007 ),...
Graphic design can contribute more to the branding of an interior than the obvious logo above the reception desk. It can make creative use of existing materials, allowing clients to achieve their design goals even within a tight budget. And it can help them establish and maintain a strong institutional...
By Barbara Hollingsworth THE CAPITAL-JOURNAL There is an adage handed down by teachers determined to establish authority at the start of a new school year. Don't smile until Thanksgiving. As an elementary school teacher,...
By Barbara Hollingsworth THE CAPITAL-JOURNAL There is an adage handed down by teachers determined to establish authority at the start of a new school year. Don't smile until Thanksgiving. As an elementary school teacher,...
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