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	<title><![CDATA[help desk institute Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/help+desk+institute.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to help desk institute]]></description>
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		<title><![CDATA[Scouts Reduce Carbon Footprint Thanks to Winning HDI's G-Wiz Car for a Year; Scouts use HDI's G-Wiz Car at Jamboree for safe & eco-friendly transport.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200708/ai_n19776499]]></link>
		<description><![CDATA[M2 PRESSWIRE-2 August 2007-The Scout Association: Scouts Reduce  Carbon Footprint Thanks to Winning HDI's G-Wiz Car for a Year;  Scouts use HDI's G-Wiz Car at Jamboree for safe & eco-friendly  transportC1994-2007 M2 COMMUNICATIONS LTD    RDATE:02082007    Scout Jamboree - The Scout Association...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 02 Aug 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Kinetic Data to Showcase Kinetic Request and Kinetic Survey at Help Desk Institute's Annual Conference & Expo]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200704/ai_n19046474]]></link>
		<description><![CDATA[Kinetic Data, a leading provider of third-party business service management BSM tools for the BMC Remedy Action Request System ARS platform, today announced that it will showcase its leading-edge service catalog and enterprise feedback management EFM solutions in Booth #425 at the HDI Annual Conference & Expo ( www.thinkhdi.com/hdi2007 ),...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 30 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[FrontRange Solutions Showcases New PC Lifecycle Management Solutions at Help Desk Institute Conference 2007]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_April_25/ai_n27214894]]></link>
		<description><![CDATA[Service-Desk Pioneer and Solutions Provider Exhibits End-to-End IT Service Management Capabilities at Show]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 25 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/frontrange+solutions+inc..html"><![CDATA[FrontRange Solutions Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/pc.html"><![CDATA[PC]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Achieving IT Results with Best Practices]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa5293/is_200702/ai_n21232417]]></link>
		<description><![CDATA[Why Implement Best Practices Whether it's your internal IT organization or an outside IT provider, delivery of quality IT results on-time and within budget is paramount. But, how do you ensure that the desired results are achieved? One-way is to implement the use of best practices In your IT organization....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 19 Feb 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Harvey Nash, Help Desk Institute Announce CIO Roundtable]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Sept_26/ai_n16837626]]></link>
		<description><![CDATA[Event Promises Current Data, Debate on Top Issues Facing New York CIOs]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 26 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Knova CTO to Headline Two Sessions at Help Desk Institute Annual Conference]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200603/ai_n16110884]]></link>
		<description><![CDATA[Knova Software, Inc.TM,  (OTC BB: KNVS), a leading provider of Service Resolution Management applications, today announced that it will headline two sessions at this week's Help Desk Institute HDI Annual Conference & Expo in Nashville, Tenn. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 21 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/annual.html"><![CDATA[Annual]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/knova+software+inc..html"><![CDATA[Knova Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KNVS</category>
		<category domain="tickers">KNVS</category>
	</item>
	<item>
		<title><![CDATA[NetworkStreaming CEO to speak at Help Desk Institute Conference]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_March_20/ai_n16110390]]></link>
		<description><![CDATA[NetworkStreamingWhat:   Joel Bomgaars, CEO and founder of NetworkStreaming, is         scheduled to speak on Improving Customer Service with         Real-Time Remote Support at the Help Desk Institute Annual      ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 20 Mar 2006 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/networkstreaming.html"><![CDATA[NetworkStreaming]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Touchpaper Top Executives to be Featured Speakers at Help Desk Institute 2006 Annual Conference]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_March_15/ai_n26796109]]></link>
		<description><![CDATA[NASHVILLE, Tenn. -- Touchpaper announced today that Graham Ridgway, CEO, and Marina Stedman, Marketing Director, Touchpaper, will be featured speakers at the HDI Help Desk Institute Annual Conference & Expo 2006. This year's conference is being held at the Gaylord Opryland Resort in Nashville, TN, with the overall theme of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 15 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Help Desk Institute introduces Supportworld.co.uk]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0ECZ/is_2005_July_4/ai_n14714160]]></link>
		<description><![CDATA[TELECOMWORLDWIRE-4 July 2005-Help Desk Institute introduces Supportworld.co.ukC1994-2005 M2 COMMUNICATIONS LTD http://www.m2.com  The Help Desk Institute HDI, a help desk and IT support organisation, has announced the launch of http://www.supportworld.co.uk. SupportWorld, written and published by HDI, is claimed to be the only magazine dedicated to help desk and IT support...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 04 Jul 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Supportworld.co.uk is live!]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200507/ai_n19874296]]></link>
		<description><![CDATA[M2 PRESSWIRE-1 July 2005-Help Desk Institute HDI:  Supportworld.co.uk is live!C1994-2005 M2 COMMUNICATIONS LTD    RDATE:01072005    The Help Desk Institute HDI has launched www.supportworld.co.uk.  SupportWorld, written and published by HDI, is the only magazine  dedicated to help desk and IT support professionals. ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Jul 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Help Desk Institute - Motown Chapter Appoints Gail Noren to Board as Vice President, Membership]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_June_30/ai_n14707170]]></link>
		<description><![CDATA[SOUTHFIELD, Mich. -- The Motown Chapter of the Help Desk Institute HDI is pleased to announce the appointment of Gail Noren to Vice President, Membership.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 30 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/board.html"><![CDATA[board]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Torex Retail attains top customer service accreditation.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200505/ai_n19973204]]></link>
		<description><![CDATA[M2 PRESSWIRE-23 May 2005-Torex Retail: Torex Retail attains top  customer service accreditationC1994-2005 M2 COMMUNICATIONS LTD    RDATE:23052005    Torex Retail's Sheffield operation has achieved the second  highest International Help Desk Institute HDI Site Certification Award  ever awarded, highlighting the company's commitment to innovative...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 May 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[IT salary survey reveals the secret to gaining a pay rise.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200504/ai_n19892028]]></link>
		<description><![CDATA[M2 PRESSWIRE-11 April 2005-Helpdesk and IT Support Show: IT salary  survey reveals the secret to gaining a pay riseC1994-2005 M2  COMMUNICATIONS LTD    RDATE:11042005    London, Monday - The secret to receiving a pay rise is to swat up  and obtain helpdesk qualifications...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 11 Apr 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[job]]></category>
		<category domain="http://resources.bnet.com/topic/salary.html"><![CDATA[salary]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
		<category domain="http://resources.bnet.com/topic/women.html"><![CDATA[women]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Aeroprise to Showcase Award-Winning Mobile Service Management Product Suite at 16th Annual HDI Conference and Expo]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200503/ai_n11847704]]></link>
		<description><![CDATA[Aeroprise Inc., a leading provider of enterprise mobility solutions, will showcase its award-winning Mobile Service Management product suite at HDI 2005: the 16th Annual HDI Conference & Expo, the premier event for the service and support industry. The event will be held at The Venetian Resort in Las Vegas, March...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 03 Mar 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/mobile.html"><![CDATA[mobile]]></category>
		<category domain="http://resources.bnet.com/topic/mobility.html"><![CDATA[mobility]]></category>
		<category domain="http://resources.bnet.com/topic/research+in+motion+ltd..html"><![CDATA[Research In Motion Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[WIRELESS]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RIMM</category>
		<category domain="tickers">BMC,RIMM</category>
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		<title><![CDATA[Axios Makes it Three in a Row in Winning Help Desk Vendors' Poll.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5570/is_200501/ai_n24123963]]></link>
		<description><![CDATA[EDINBURGH, Scotland, January 19 /PRNewswire/ --     Axios Systems  (www.axiossystems.com) has been voted the top IT Help Desk software  vendor for the third time in succession.    The Edinburgh-based firm, which has 11 offices in nine countries in  Europe, North America, the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Jan 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[HDI release findings from the strategic research project "What has IT ever done for Business?".]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200404/ai_n19833207]]></link>
		<description><![CDATA[M2 PRESSWIRE-22 April 2004-The Help Desk Institute: HDI release  findings from the strategic research project "What has IT ever done  for Business?"C1994-2004 M2 COMMUNICATIONS LTD    RDATE:04212004    UK -- The Help Desk Institute HDI and its Strategic Partners, HP,  Hornbill and Touchpaper...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 22 Apr 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Sterling Commerce achieves HDI (help desk institute) certification for customer support in EMEA.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200401/ai_n20002127]]></link>
		<description><![CDATA[M2 PRESSWIRE-19 January 2004-STERLING COMMERCE: Sterling Commerce  achieves HDI help desk institute certification for customer support in  EMEAC1994-2004 M2 COMMUNICATIONS LTD    RDATE:01192004    London - Sterling Commerce, a leading provider of business  integration solutions, has been awarded the coveted Help Desk Institute...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 19 Jan 2004 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/certification.html"><![CDATA[certification]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/sterling+commerce.html"><![CDATA[Sterling Commerce]]></category>
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		<title><![CDATA[Hornbill Systems continues partnering with Help Desk Institute for a further year.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200312/ai_n19952372]]></link>
		<description><![CDATA[M2 PRESSWIRE-15 December 2003-Hornbill Systems: Hornbill Systems  continues partnering with Help Desk Institute for a further  yearC1994-2003 M2 COMMUNICATIONS LTD    RDATE:12152003    Hornbill systems, an innovative provider of support and service  management systems, is pleased to announce it has extended its strategic...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 15 Dec 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/partnership.html"><![CDATA[partnership]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[Help Desk Institute]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6416/is_4_30/ai_n28997091]]></link>
		<description><![CDATA[The Colorado Springs-based Help Desk Institute's 2002 salary survey found the largest decrease in salaries among helpdesk professionals was for senior support manager/director. The average salary for that position dropped 7 percent from 2001 to 2002, or from $82,484 to $76,805 a year.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Apr 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/salary.html"><![CDATA[salary]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[REMINDER/Courion to Highlight Strategies for Increasing Security at Annual Help Desk Institute Conference and Exposition]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_March_19/ai_98915120]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  REMINDER...for Wednesday (March 19)  HDI 2003  --BUSINESS WIRE  Identity Management Leader to Outline Trends, Methods for Delivering Improved Internal and External Support, March 19 WHO &     Courion, a leading provider of identity management      ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/authentication%252fencryption.html"><![CDATA[Authentication/Encryption]]></category>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/courion+corp..html"><![CDATA[Courion Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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