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help desk procedure

Help Desk Procedures In Project Management: Help desk procedures are designed to provide help desk personnel with a step-by-step review of virtually every possible permutation of problems they may encounter with end users while serving on a help desk. Such procedures may not seem project oriented, but they do provide a great deal of insight into...; Tags: Project Management, E-articles.info, Help Desk Procedure, Help Desk, Call Centers, It Operations; White papers 2009-01-01

Adding Value with Service: Service is a business concept that is often overlooked. Implemented properly, though, it can be a key differentiator between your business and the competition. Meeting a customer's requirements in the most appropriate and efficient way greatly enhances the perceived value of your product. It also has the potential to increase...; Tags: Product, Customer, Service; Articles 2007-05-01
Orienting New Employees: Most of us remember our first day at school when we felt unsure of ourselves and of the "rules." Although we are now adults working in "grown up" professional environments, many of the same emotions resurface when we enter a new role or organization.In order to help new employees overcome...; Tags: entrant, environment, strategy, knowledge, job, BNET Editorial, Management, Orientation, Team Management, Line Manager, Organization, Employee, Human Resources, Team, Program; Articles 2007-10-08
Protecting Your Work with Copyrights: Copyright is a form of legal protection for the creators of original works. It covers literature, plays and other written works; music; choreographed dances; paintings, illustrations, graphics and sculptural works; motion pictures; sound recordings; and architectural works. There are no forms to fill in and no fees to pay: Copyright...; Tags: copyright, intellectual property; Articles 2007-03-27