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37 Resources for

help desk

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Did you mean Help Desk Institute (2 results)

BNET Resources

Manage Your Network with Spiceworks 3.0: Remember Spiceworks, the amazingly powerful free network-management tool? Version 3.0 of this SMB gem just dropped, bringing with it a host of new and improved features. Highlights include: Faster performance and network scanning. Improved device detection (so you get fewer "unknowns"). Exchange server monitoring. ...; Tags: Rick Broida, Spiceworks, network; Blog posts 2008-06-23
9 Tips for Outsourcing Your Small Company Computer Ops: When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough, it hires a jack-of-all trades IT person. Other than that, most small businesses hobble...; Tags: Strategy, help desk, information technology, outsourcing, small business, worker, network; White papers
Ford Uses IBM e-Business on Demand to Provide a Better Helpdesk for Its Customers: Company to Dealer Systems CDS customers at Ford's lines of business LOBs demanded more variable and immediate support from CDS. To meet their needs, CDS required improved pricing and resource flexibility and greater transparency by application owner and LOB in its helpdesk solution. A "Pay-as-you-go" helpdesk management solution was designed...; Tags: Call centers, line of business, Ford Motor Co., help desk, business consulting services, consulting service, IBM Corp., e-business, pricing strategy; Case studies
Bank Product Conversion Makes History in Australia: Massive Coordinated Effort Integrates IT Systems in Commonwealth Bank Merger: To complete then-biggest corporate merger in Australian history, the Commonwealth Bank had to integrate Colonial Limited's IT systems into its own massive network without disrupting customer service or business operations. IT partner EDS transitioned 340 employees from Colonial to EDS, with Colonial's help desk services following soon after. EDS converted...; Tags: Strategy, Mergers & Acquisitions, Electronic Data Systems Corp., Australia, merger, information technology, IT environment, help desk, banking, customer service, bank, network; Case studies
Helping QinetiQ Achieve High Performance Through Information Technology Outsourcing: QinetiQ was formed as a private company in 2001 and became Europe's largest independent science and technology organization. QinetiQ had identified its own information technology function as a target area for improvement and cost rationalization. Importantly, this was coupled with a perspective - shared by many organizations that aspire to...; Tags: Strategy, QinetiQ Ltd., Accenture Ltd., distributed network, high-performance, information technology, network; Case studies

Group Health Cooperative: Healthcare Provider Takes Preventive Steps by Upgrading Desktop Operating System: Group Health Cooperative counts on more than 10,000 computers at 60 sites to help provide medical insurance and care for approximately 540,000 patients. The organization worked with Microsoft Services to upgrade from Microsoft Windows 2000 Professional to Windows XP Professional with Service Pack 2 for its desktop and portable computers....; Tags: Microsoft Windows XP Service Pack 2, Microsoft Windows 2000, PRODUCTIVITY, service pack, Microsoft Windows XP Professional, Service Pack 2, system administration, portable computer, help desk, Microsoft Windows XP, insurance, patient, Microsoft Windows, health care, co; Case studies
Patni's Web Infrastructure Management and Help Desk Solution Delivers Targeted Business Results: The client is a leader in providing financial solutions and insurance to customers across the globe. The client was looking for strategies towards cost reduction, ease of manageability and organizational effectiveness for its web infrastructure. The challenge was to provide web infrastructure management as well as 1st to 3rd level...; Tags: Call centers, Web infrastructure, Patni Computer Systems Ltd., help desk, cost reduction, Intranet, insurance, leader, Web, strategy, financial, team, Web site, Internet; Case studies
Patni Manages the IT Helpdesk of the Largest Apparel Manufacturer: The client is a Fortune 500 company, the largest apparel manufacturer in the world. Over the years, the client had acquired a legacy of complex IT infrastructure to address its changing business needs. Internal helpdesk to support this infrastructure was expensive. Quality of support had also become a concern area,...; Tags: Call centers, Patni Computer Systems Ltd., help desk, TCO, IT infrastructure, cost savings, information technology; Case studies
Patni Strengthens and Extends the Services Portfolio of a UK Based Client Through Helpdesk Support: The client is one of the leading providers of IT Services and business process management for customers in the UK. The client's business expansion plans called for frequent add-ons, upgrades and expansion to its network architecture. As a result, it had acquired a hybrid network infrastructure to address its changing...; Tags: Call centers, NETWORKING, Operational planning, Strategy, Network administration, Patni Computer Systems Ltd., network stability, help desk, business expansion, network architecture, BPM, IT services, network infrastructure, network, business process, team, information t; Case studies
Enterprise Management: The client is a leading agribusiness company. The client runs SAP at multiple locations globally. Because of multi-location and multi installation nature, the administration and supports costs were very high. There was an urgent need to have a resource pool of trained SAP resources and to reduce the total cost...; Tags: Infosys Technologies Ltd., SAP AG, enterprise management, SLA, TCO, help desk, outsourcing; Case studies
Package Implementation and Integration, ADM Support and Levels 1 and 2 Help Desk Services Using the Global Delivery Model: Based in Washington D.C., Intelsat is a global satellite communications service provider. Despite having achieved a considerable and positive track record involving project-based implementation work, the challenge was to follow up this success with follow-on outsourcing work. Infosys, Intelsat's preferred partner for ADM or Application Development and Maintenance outsourcing provided...; Tags: Call centers, Intelsat Ltd., Infosys Technologies Ltd., help desk, satellite communication, outsourcing, application development, satellite, information technology; Case studies
Sample Help Desk Resume: This sample help desk resume will give you a quick start on building an effective and optimized resume for your job application. Users can feel free to customize and edit this sample help desk resume as per their requirement for job application. This sample help desk resume will go a...; Tags: Call centers, help desk, job; Tools & templates 2008-01-01
Sample Help Desk Resume - 3: This template is useful for those who are looking for in help desk department. This template contains much descriptive profile along with highlights of qualifications; experience; additional computer and design skills etc.; Tags: Call centers, help desk, computer; Tools & templates 2008-01-01
Sample Help Desk Resume - 2: This template is useful for those who are looking for a position in application or help desk department. This template contains much descriptive profile.; Tags: Call centers, help desk; Tools & templates 2008-01-01
Sample Help Desk Resume - 1: This template is useful for those who have academics and experiences in computer science and looking for help desk internship.; Tags: Call centers, help desk, computer science, computer; Tools & templates 2008-01-01
IT Help Desk Survival Guide, Third Edition: Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...; Tags: PRODUCTIVITY, Microsoft Office, TechRepublic Pro, CD, help desk, tool, hardware, information technology; Download resources 2007-06-29
Manager Of Technical Support: The Manager Of Technical Support job description template includes the following job summary: Supervises the design, installation, and maintenance of system software; Reviews and analyzes software and hardware needs, recommending changes and upgrades to provide efficient, effective, and timely service to users in the division and corporation; Supervises the data...; Tags: Workforce management, Mainframes, Servers, supervisor, MIS, system software, data-processing, job, mainframe, help desk, hardware, software, computer; Tools & templates 2007-09-09
Data Processing, Help Desk Specialist: The Data Processing, Help Desk Specialist job description template includes the following job summary: Improves the level of service to MIS users by establishing a central point that users can contact to report problems or address questions and requests related to MIS production jobs. Additional information available includes essential job...; Tags: Call centers, Recruitment & Selection, MIS, data-processing, help desk, job; Tools & templates 2007-09-09
It's Not About the Byte: Creating a Human Help Desk, Part 1: The words "Help desk" can conjure up very different emotions depending on whom one asks. On one side, it can be viewed as some kind of terrestrial savior, seemingly able to solve complex technical problems with little more than a jar of algae and some bamboo shoots. On the flip...; Tags: Call centers, Jupitermedia Corp., help desk, wall, computer; White papers 2006-09-25
Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases: University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...; Tags: Call centers, Vertical industries, Strategy, Gale Group, University of Utah, help desk, health care, knowledge, knowledge management; Case studies 2006-01-01