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- Manage Your Network with Spiceworks 3.0
- Remember Spiceworks, the amazingly powerful free network-management tool? Version 3.0 of this SMB gem just dropped, bringing with it a host of new and improved features. Highlights include: Faster performance and network scanning. Improved device detection (so you get fewer "unknowns"). Exchange server monitoring. ...
- Blog posts 2008-06-23
- Witness Systems' Workforce Optimization Solution Enables LogicaCMG Helpdesk Analysts to Answer 90 Percent of Calls Within 10 Seconds
- ATLANTA & LONDON -- Software supports 250 multi-skilled, helpdesk-based analysts in providing efficient service to over 360,000 outsourced customers
- Research articles 2006-09-07
- FrontRange™ HEAT® Wins Honors as ''Best Help Desk Solution''; More than 3,000 Customers Voted in ''2006 Members' Choice Awards'' by Rich-Content Site ContactCenterWorld.com
- DUBLIN, Calif. -- Voters Rank HEAT #1 as the Best Help Desk Solution in the Americas
- Research articles 2006-04-14
- Track-It! Recognized as Help Desk Professionals' First Choice; Survey Identifies Numara Software's Track-It! as the Most Popular Help Desk and Asset Management Solution Among Spanish-Speaking Countries
- TAMPA, Fla. -- Numara Software, Inc., a global provider of IT management solutions for IT professionals, today announced that a survey conducted by the leading Spanish language market help desk forum, Foro Helpdesk, has identified Track-It! as help desk professionals' preferred choice for help-desk software. Conducted annually since 1999, Foro...
- Research articles 2006-02-06
- UniPress Software's FootPrints Web-based Service Desk Software Wins Users Choice Award for Best Help Desk Solution for Second Year in a Row
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software for help desk and customer support automation, today announced that it has received the 2004 Users Choice Award from CRMAdvocate for best help desk solution. The award program, in which solutions are voted on by...
- Research articles 2004-11-03
- The Labor Department in Washington plans a solicitation for IT help-desk operations.(Procurement Watch)
- The Labor Department in Washington plans a solicitation for IT help-desk operations. This is a small business set-aside. The NAICS code is ... The Labor Department in Washington plans a solicitation for IT help-desk operations. This is a small business set-aside. The NAICS code is...
- Research articles 2007-03-09
- IBM introduces help desk support service
- Worldwide Computer Products News-24 July 2001-IBM introduces help desk support service C1995-2001 M2 COMMUNICATIONS LTD http://www.m2.com
- Research articles 2001-07-24
- US-BASED CONCERTO SETS UP GLOBAL HELP DESK IN INDIA.
- NEW DELHI, Dec 31 Asia Pulse - Despite reports of some companies shifting back their help desk operations out of India, US based Concerto Software has firmed up plans to set up its global help desk in India with 70 ... NEW DELHI, Dec 31...
- Research articles 2003-12-31
- CSC Listed in 'Leaders' Quadrant of Help Desk Outsourcing Report.(Company overview)
- EL SEGUNDO, California, March 19 /PRNewswire/ -- EL SEGUNDO, California, March 19 /PRNewswire/ --
- Research articles 2007-03-19
- Firewalls: Online Protection Without Intrusion
- Community Bank's recently installed name-brand desktop firewall quickly became the helpdesk's nightmare. Problems with the product-which had taken more than six weeks to roll out to 1,200 users-were generating more than 100 help desk calls per month. Afte Community Bank's recently installed name-brand desktop firewall quickly became the helpdesk's nightmare....
- Research articles 2006-11-01
- US CONCERTO SOFTWARE TO EXPAND HELP-DESK FACILITY IN INDIA.
- NEW DELHI, June 12 Asia Pulse - Amid all the noise about moves to ban outsourcing from India, US based call centre solutions company Concerto Software is planning to increase outsourcing of help desk facility to India to serve its North ... NEW DELHI, June...
- Research articles 2003-06-12
- PeopleSoft reveals new HR and CRM helpdesk
- Worldwide Computer Products News-27 September 2002-PeopleSoft reveals new HR and CRM helpdesk C1995-2002 M2 COMMUNICATIONS LTD http://www.m2.com
- Research articles 2002-09-27
- Peregrine Systems expands ServiceCenter application suite to provide departmental help-desk solutions; ServiceCenter 1.1 brings integrated problem-management resources to help-desk administrators at the departmental level
- CARLSBAD, Calif.--BUSINESS WIRE--July 31, 1995--Peregrine Systems Inc. Monday announced ServiceCenter 1.1, the only integrated suite of information and technology-management applications designed to provide organizations with the ability to combine, integrate and proactively manage all of their help-desk activities.
- Research articles 1995-07-31
- ITresources signs Kyocera as Help Desk and Desktop Services Client
- BUENA PARK, Calif. -- Information Technology Resources Inc. ITresources announces its newest Help Desk and Desktop client, Kyocera, America Inc.
- Research articles 2006-03-09
- Getronics Selects Servicesoft Technologies' eCenter to Enhance Its Managed Help Desk Service Offering; Furthering Technology Leadership in Managed Help Desk Services
- Business/Technology Editors
- Research articles 2000-02-02
- Mercer Human Resource Consulting Awards IBM $58 Million Contract; IBM Will Implement Internal Procurement and Help Desk Systems to Drive Productivity Increases at Mercer Human Resource Consulting
- ARMONK, N.Y. & NEW YORK -- Mercer Human Resource Consulting has awarded IBM a $58 million contract to manage its IT procurement systems as well as its desktop infrastructure and help desk support, primarily in the U.S. and the U.K. Under the five-year contract, IBM will deploy software that it...
- Research articles 2005-10-18
- FrontRange HEAT® 8.4 Delivers New Dashboards for Enhanced User Experience; ''Best Help Desk Solution'' enhances user experience with new interface that features Call Logging and Administration Navigation Dashboards
- DUBLIN, Calif. -- FrontRange Solutions, a global leader in IT Service Management, Voice Application, and Customer Relationship Management CRM solutions for small to mid-sized enterprises SME and distributed enterprises, announced today the general availability of the latest version of HEATR Service & SupportTM, the fully customizable Help Desk and external...
- Research articles 2006-08-01
- LogicaCMG Delivers Hosting and Help Desk for Ministry of Defence Asset Management Programme, JAMES.
- LONDON, October 25 /PRNewswire/ -- As part of the Ministry of Defence's MoD Joint Asset Management and Engineering Solutions JAMES programme, LogicaCMG is providing hosting, support and Help Desk for the Phase 1 production system which has ju LONDON, October 25 /PRNewswire/...
- Research articles 2005-10-25
- UniPress Software Continues Strong Growth in Q3 2004 with FootPrints Line of Web-based Service Desk Solutions that Automate Help Desk and Customer Support Operations
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced its strongest fiscal quarter to date. In the third quarter of 2004 ending in September, the company broke sales records, held its highly successful inaugural users conference in Las Vegas, and added many...
- Research articles 2004-10-08
- Siemens IT Solutions and Services, Inc. Positioned in the Leaders Quadrant for 2006 Help Desk Outsourcing Services, North America, Magic Quadrant
- NORWALK, Conn. -- Siemens IT Solutions and Services, Inc., a leading provider of IT consulting and outsourcing services, today announced it has been positioned by Gartner, Inc. in the leaders quadrant in the 'Magic Quadrant for Help Desk Outsourcing Services, North America, 2006.'1
- Research articles 2007-04-09
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