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	<title><![CDATA[help desk Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/help+desk.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to help desk]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[Live Webcast: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1126341]]></link>
		<description><![CDATA[Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators.  ...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 28 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[Agent]]></category>
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		<category domain="http://resources.bnet.com/topic/logmein.html"><![CDATA[LogMeIn]]></category>
		<category domain="http://resources.bnet.com/topic/penske.html"><![CDATA[Penske]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://resources.bnet.com/topic/remote+administration.html"><![CDATA[Remote Administration]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Manage Your Network with Free Spiceworks 4.0]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=4139]]></link>
		<description><![CDATA[    Arguably one of the best free IT tools of all time, Spiceworks provides network management and monitoring, a user helpdesk, equipment inventory, and more. The just-released Spiceworks 4.0 makes a good thing even better. Here's a rundown of just a few of the new and improved...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 25 Jun 2009 09:27:45 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/spiceworks.html"><![CDATA[Spiceworks]]></category>
		<category domain="http://resources.bnet.com/topic/spiceworks+4.0.html"><![CDATA[Spiceworks 4.0]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/rick+broida.html"><![CDATA[Rick Broida]]></category>
	</item>
	<item>
		<title><![CDATA[Why Cutting the Help Desk Costs You in the Long Run]]></title>
		<link><![CDATA[http://blogs.bnet.com/teamwork/?p=1016]]></link>
		<description><![CDATA[Hey, a memo to all you CIOs and IT managers out there: If you think cutting your help-desk staff is going to save your company big bucks and make you a budgetary hero, think again.    As someone whose bacon has been saved multiple times by tech-savvy co-workers,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 02 Jun 2009 11:09:41 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/cc+holland.html"><![CDATA[CC Holland]]></category>
	</item>
	<item>
		<title><![CDATA[MPS Group, Inc. Q1 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14031_23-293113.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you. Operator instructions We'll go first to Tobey Sommer with SunTrust Robinson. Tobey Sommer &#8211; SunTrust Robinson Thank you. I have a &#8211; maybe you can give us some color on your North American IT business, which wasn't down as much as the rest. And I...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 29 Apr 2009 11:56:15 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/margin.html"><![CDATA[Margin]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/mps+group+inc..html"><![CDATA[MPS Group Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MPS</category>
		<category domain="tickers">MPS</category>
	</item>
	<item>
		<title><![CDATA[Phase Forward Q1 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-292800.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions. And our first question come from the line of Steven Crowley with Craig-Hallum Capital. Go ahead. Steven Crowley - Craig-Hallum Capital Good afternoon gentlemen. Robert Weiler Good afternoon, Steve. Christopher Menard Hey Steve. Steven Crowley - Craig-Hallum Capital First of all congratulations on a great...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 28 Apr 2009 16:43:12 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/clarix+product.html"><![CDATA[Clarix Product]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/phase+forward+inc..html"><![CDATA[Phase Forward Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PFWD</category>
		<category domain="tickers">PFWD</category>
	</item>
	<item>
		<title><![CDATA[Help Desk Procedures In Project Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=974503]]></link>
		<description><![CDATA[Help desk procedures are designed to provide help desk personnel with a step-by-step review of virtually every possible permutation of problems they may encounter with end users while serving on a help desk. Such procedures may not seem project oriented, but they do provide a great deal of insight into...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/e-articles.info.html"><![CDATA[E-articles.info]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+procedure.html"><![CDATA[Help Desk Procedure]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Legacy Tools: Not Built for Today's Helpdesk]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1115767]]></link>
		<description><![CDATA[Today's enterprise includes branch employees, field workers and telecommuters who work beyond the firewall on a variety of devices, including laptops, desktops, Macs and smartphones. This increased mobility can help drive efficiency and boost the bottom line, but the helpdesk needs the right tools to support this new workforce. While...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://resources.bnet.com/topic/legacy+tool.html"><![CDATA[Legacy Tool]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[The Feasibility Of Help Desk Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1123627]]></link>
		<description><![CDATA[It may be a concept that was once a remote consideration for your business concerns, but help desk outsourcing is a real, viable and practical option that many enterprises are resorting to in this day and age. The reason is simple: you get the same high quality work for a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[The Top Freeware of 2008]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=2239]]></link>
		<description><![CDATA[It's time to seriously rethink the old adage about free lunches. I mean, 10 punches on my China Queen card and my next visit to the buffet is free.    But even better than that, today's SMBs can operate without spending a penny on software, as evidenced by...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 29 Dec 2008 09:00:29 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/freeware.html"><![CDATA[Freeware]]></category>
		<category domain="http://resources.bnet.com/topic/spiceworks.html"><![CDATA[Spiceworks]]></category>
		<category domain="http://resources.bnet.com/topic/ie7pro.html"><![CDATA[IE7Pro]]></category>
		<category domain="http://resources.bnet.com/topic/openoffice.html"><![CDATA[OpenOffice]]></category>
		<category domain="http://resources.bnet.com/topic/rootkits.html"><![CDATA[Rootkits]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://resources.bnet.com/topic/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/spyware%252c+adware+%2526+malware.html"><![CDATA[Spyware, Adware & Malware]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/rick+broida.html"><![CDATA[Rick Broida]]></category>
		<category domain="http://resources.bnet.com/topic/rick+broida.html"><![CDATA[Rick Broida]]></category>
	</item>
	<item>
		<title><![CDATA[PC Mall, Inc. Q3 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14058_23-246127.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Instructions Our first questions comes from Brian Alexander of Raymond James. Brian Alexander- Raymond James Kris, can you go into a little more detail on some of the service engagement wins that you alluded to in terms of what types of services are we talking about? Are...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 03 Nov 2008 15:19:13 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/engagement.html"><![CDATA[Engagement]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/pc+mall+inc..html"><![CDATA[PC Mall Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/engagement.html"><![CDATA[Engagement]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/pc+mall+inc..html"><![CDATA[PC Mall Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MALL</category>
		<category domain="tickers">MALL</category>
	</item>
	<item>
		<title><![CDATA[Manage Your Network with Spiceworks 3.0]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=1647]]></link>
		<description><![CDATA[Remember Spiceworks, the amazingly powerful free network-management tool? Version 3.0 of this SMB gem just dropped, bringing with it a host of new and improved features. Highlights include:    	Faster performance and network scanning.  	Improved device detection (so you get fewer "unknowns").  	Exchange server monitoring. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Jun 2008 09:00:56 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/spiceworks.html"><![CDATA[Spiceworks]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/rick+broida.html"><![CDATA[Rick Broida]]></category>
	</item>
	<item>
		<title><![CDATA[McAfee Teams with PlumChoice to Offer Remote Help Desk Service to Small Businesses]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_April_22/ai_n25340760]]></link>
		<description><![CDATA[Partnership Gives McAfee Customers Access to PlumChoice's Award-Winning Anytime/Anywhere SAFElink[TM] Services]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[help desk]]></category>
		<category domain="http://resources.bnet.com/topic/mcafee+inc..html"><![CDATA[McAfee Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[small business]]></category>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[team]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MFE</category>
		<category domain="tickers">MFE</category>
	</item>
	<item>
		<title><![CDATA[Wire One Communications Releases One Call - Unified Help Desk Managed Services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200804/ai_n25159925]]></link>
		<description><![CDATA[Wire One Communications, an industry leader in providing video conferencing services, announces the release of One Call, a new Unified Help Desk Services program.  One Call is a unique set of video, audio, and web conferencing services which provide customers with a single point of contact and a highly-skilled...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 10 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[help desk]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Columbia University Medical Center Slashes Help Desk Calls by 66% With Bradford Networks' NAC Solution]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_Jan_9/ai_n24227092]]></link>
		<description><![CDATA[Campus Manager's Automated Policy Checks Produce Immediate ROI By Ensuring Up-To-Date Malware Protection]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 09 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/columbia+university.html"><![CDATA[Columbia University]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[help desk]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Sample Help Desk Resume - 1]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359644]]></link>
		<description><![CDATA[This template is useful for those who have academics and experiences in computer science and looking for help desk internship. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Sample Help Desk Resume - 2]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359645]]></link>
		<description><![CDATA[This template is useful for those who are looking for a position in application or help desk department. This template contains much descriptive profile. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Sample Help Desk Resume - 3]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359646]]></link>
		<description><![CDATA[This template is useful for those who are looking for in help desk department. This template contains much descriptive profile along with highlights of qualifications; experience; additional computer and design skills etc. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Sample Help Desk Resume]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=361476]]></link>
		<description><![CDATA[This sample help desk resume will give you a quick start on building an effective and optimized resume for your job application. Users can feel free to customize and edit this sample help desk resume as per their requirement for job application. This sample help desk resume will go a...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
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		<title><![CDATA[ScriptLogic Acquires Assets of Kemma Software to Extend Into the Help Desk Management Space]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200711/ai_n21099287]]></link>
		<description><![CDATA[ScriptLogic® Corporation,  www.scriptlogic.com , a leading provider of systems lifecycle management solutions for Microsoft® Windows®-based networks and a wholly owned subsidiary of Quest Software, Inc., today announced that it has acquired substantially all the assets of Pittsburgh, Pennsylvania-based Mattus, Inc., d/b/a Kemma Software. The acquisition enhances ScriptLogic's desktop management...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 12 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/asset.html"><![CDATA[asset]]></category>
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		<category domain="http://resources.bnet.com/topic/scriptlogic+corp..html"><![CDATA[ScriptLogic Corp.]]></category>
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		<title><![CDATA[Manager Of Technical Support]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=322747]]></link>
		<description><![CDATA[The Manager Of Technical Support job description template includes the following job summary: Supervises the design, installation, and maintenance of system software; Reviews and analyzes software and hardware needs, recommending changes and upgrades to provide efficient, effective, and timely service to users in the division and corporation; Supervises the data...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 09 Sep 2007 00:00:00 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/business+%2526+legal+reports+inc..html"><![CDATA[Business & Legal Reports Inc.]]></category>
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