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American Society For Quality is in the Business Services Industry
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When It's About Lasting Change?Process Improvement Is Almost Always The Last Option!
A deregulated Midwestern utility knew it was in trouble. The organization was profitable, but its stock had flat lined in the low $20s per share for the past few months. What the company needed was to dramatically change the way it was perceived in the marketplace by financial analysts as...
A Dual Concept for Long-Term Success
In the typical Six Sigma approach, about 1% of staff becomes Black Belts BBs, while others become Green Belts or something similar. The remaining 90 to 95% perhaps get a half- or full-day training session but are normally not really involved in improvement processes. The involvement of the other 90...
The Human Side of Change Leadership
The importance of the human side of change cannot be underestimated. If the human element is neglected or left to chance, the improved process implementation can be prolonged, the change effort can become more frustrating, the resulting benefits can be diminished, and the entire improvement can...
Sarbanes-Oxley and ISO 9000
This article asserts that an existing ISO 9000 structure lends itself to integration with a companyÆs financial system, and quality personnel can provide the expertise to help achieve SOX compliance. Just as SOX makes it necessary for the CEO to understand the financial condition of the company, a SOX based...
Investigating the Association Between Productivity and Quality Performance in Two Manufacturing Settings
The main purpose of this study is to examine the relationship between productivity and quality performance in two manufacturing settings. In all, the results of this study ascertain the close association between quality and productivity performance and validates the findings of a similar study in the service industry. The quality...
Drive Baldrige Level Performance
The Baldridge criteria are routinely used as a framework to help firms assess their leadership competencies, their prowess in strategy development and deployment and their strengths in the arenas of customer care, product and service quality, operational efficiency, human resource management, financial accountability and management. What if a methodology existed...
A Systems View of Improving School Performance
Managing data and tracking progress became an important component in all improvement actions, resource allocations and decision making. This paper discusses how the School District of Lancaster used the ISO 9001:2000 Quality Management System as a framework for improving school performance. The purpose is to highlight the challenges of the...
Healthcare’s Horizon
Impressive examples over the past several years illustrate the value of utilizing Six Sigma and related best practices for healthcare quality and process improvement. Six Sigma can be supplemented by the DMAIC technique.The DMAIC (define, measure, analyze, improve and control) approach works quite well for any service line or process...
Are You Certifiable?
Quality professionals sometimes have a thankless job. They are expected to possess in-depth knowledge of a variety of both complex quality issues and general business skills. However, many quality professionals find satisfaction in becoming certified to one of the many professional certificate programs offered by the American Society for Quality....
Making The Economic Case For Quality
From the executive summary: ‘Although, there may be a limited body of solid empirical evidence, there is no scarcity of anecdotal evidence in support of the economic case for quality. Numerous organizations and individuals routinely step forward to give testimony to benefits they see as a result of their quality...
Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations
This research establishes a cost-effectiveness based performance evaluation system for suppliers and operations. The purpose is to provide a methodology for “integrating supplier and manufacturer capabilities through a common goal, profitability improvement, based on lowering the cost of purchased materials.” The merits of measuring supplier quality performance using total involved...
How To Achieve Operational Excellence
From the executive summary: ‘To achieve the goals of operational excellence cycle, organizations and management must be committed to quality, continuous improvement, and total compliance. They have to be willing to invest in the training and development of their requirement writers, trainers, and auditors to ensure requirements are always clearly...
Operating Window Experiments: A Novel Approach To Quality Improvement
From the executive summary: ‘The performance of a product or process is often evaluated based on its failure or defect rate. The metric has an advantage in that it can easily be converted into monetary units, and is therefore useful in managerial decision-making. The failures can often be thought of...
The State Of Quality Auditing
From the executive summary: ‘Management is responsible for maintaining a system of internal accounting controls to provide reasonable assurance that the records reflect the transactions of a company and that the established policies and procedures are carefully followed. Perhaps, the most important feature in the system of control is that...
Delight Your Customers the Six Sigma Way
All customers value consistent and predictable services and products with near zero defects. The trick for providers is figuring out precisely what this means in terms of everyday processes and performance levels. People often view Six Sigma as a rigorous statistical quality control mechanism that reduces defects to 3.4 in...
Additional Resources
ASQ Offers New Edition of ISO 9001 Standard
MILWAUKEE -- The American Society for Quality ASQ is now offering the latest version of the world's most widely used standard for quality management systems QMS, ISO 9001:2008. ASQ is the primary resource for the U.S. adopted version of this standard. The new edition will replace the year...
Voler Expands Medical Device Design Capabilities
SUNNYVALE, Calif., Nov. 13 /PRNewswire/ -- Voler (http://www.volersystems.com/) announced today that it is expanding current medical device design capabilities beyond prototypes and custom test systems to include the design of production medical devices for human use. "Voler continues to invest in upgrades to our medical device design capabilities...
ASQ Quality Report
From Hand Washing to Handheld Devices: Hospitals Examine Error Prevention Methods MILWAUKEE -- A new survey of healthcare quality professionals by the American Society for Quality ASQ examines specific solutions that U.S. hospitals and patients can take to prevent medical errors. On Oct. 1, Medicare stopped paying hospitals...
Metro Tech Centers in Oklahoma City named award finalist
Metro Technology Centers in Oklahoma City has been selected as one of four finalists in the American Society for Quality's Education Team Excellence Award. The finalists will make presentations at the 16th annual National Quality Education Conference in Reno, Nev., on Nov. 16-18. The award...
Unlimited Priorities Establishes Training Services in Six Sigma and Applied Problem Solving Techniques
CAPE CORAL, Fla., Sept. 16 /PRNewswire/ -- Unlimited Priorities Corporation, a company specializing in support for organizations chiefly within the information industry, has announced the availability of in-depth training programs in Six Sigma and Applied Problem Solving Techniques. These courses are implemented under the supervision of George Woodley,...
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American Society For Quality Company Info
NAICS Code
Business Associations: 813910
