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- the discipline of managing people in an organization.
- Human Resources definition on BNET »
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- The Enterprise Service Desk – A Roadmap to Success
- "The ESD starts with Total Contact Ownership and then ensures that the end-to-end service delivery is managed to service level agreements. The only way in which organizations will increase customer satisfaction, increase employee productivity, increase availability of mission critical systems, reduce costs and position themselves for business growth is to...
- White papers 2003-01-01
- Cornerstones Of Post-Sales Service Excellence
- Equipment manufacturers in industries are striving to achieve higher profit margins and retain clients through value-added services that differentiate them from the competition. Customers in these industries demand the highest reliability levels of equipment availability and are willing to pay a premium for these services. This compresses allowable response time...
- White papers 2003-01-01
- Change Management for Real-Time Performance Management
- Accurate inventory is essential to a service provider, but as business becomes increasingly real-time, the challenge has increased. Flow-through provisioning requires immediate knowledge of available resources. And the pressures of customer-facing reports made available in real-time, call for a more proactive and automated approach to performance management and SLAs. With...
- White papers 2005-06-01
- A Scalability and Performance Evaluation of a Distributed Usage SLA-Based Broker in Large Grid Environments
- Managing usage SLAs within large environments that integrate participants and resources spanning multiple physical institutions is a challenging problem. Maintaining a single unified usage SLA management decision point over hundreds to thousands of jobs and sites can quickly become a problem in terms of reliability as well as performance. Previous...
- White papers 2005-04-22
Additional Resources
- Service Level Agreements: Are They Essential?
- Fortune 500 organizations are always searching for the most cost-effective business models. When it comes to transactional support processes, they often depend on shared services. This concept, consolidates highly transactional processes that are duplicated throughout the organization and result in an organization's ability to understand and reduce costs, better allocate...
- White papers 2003-01-01
- Why We STILL Hate Human Resources Departments
- Why We STILL Hate Human Resources DepartmentsRE: Why We STILL Hate Human Resources DepartmentsThe fact is that HR are employees, too. Many have a general background of what an employer wants. Unfortunately, I do not blame HR for their difficult roles in candidate selection. Oftentimes, the employer requirements are either...
- Discussion threads 2008-10-30
- Luring Foreign Talent to China's Wall Street
- Brian Schwarz submits:The financial crisis has some Western experts looking toward Asia for employment opportunities. China's State Council recently declared that Shanghai will be built into a major international financial center by 2020, an indication of government's intention to place greater reliance on the city as it refines its strategy...
- External links 2009-07-26
- Mashable's Weekly Conference and Event Guide
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-11-09
- Business Process Outsourcing: Moving Up The Knowledge Continuum – Outsourcing Risk Management And Claim Processing
- The article tries to convey that in outsourcing risk management and claims processing, insurance carriers and self-insurers are learning many of the same lessons that others have learned from outsourcing efforts in IT and human resources. Companies considering any business process outsourcing must develop a sourcing strategy. The strategy should...
- White papers 2003-01-01
- Observing Health and Safety at Work
- Regardless of size, all businesses have a legal responsibility to protect the health and safety of their employees and visitors to their workplaces and offices, and a range of federal and state laws exist to ensure that responsibility is met. This article explains the main steps you must take for...
- Articles 2007-06-26
- How to Use Web 2.0 Inside Your Company
- Today the business world is undergoing a significant transformation thanks to a set of technologies collectively known as "Web 2.0." Although it's tempting to dismiss Web 2.0 as Silicon Valley hype, that would be a mistake. Start Small and Simply Goal: Identify a Web...
- Articles 2007-05-15
- How to Manage in a Recession
- During a downturn, the usual rules of the workplace change dramatically. Here's how to keep your team motivated and productive. Set the Tone Goal: Lower the anxiety level in the office by being candid about...
- Articles 2008-06-23
- Improving Lead Conversion Rates
- When trying to grow a business, finding potential new customers—known as leads—is just the beginning. Before they can benefit you in any way, those leads must be turned into sales. This process can be approached systematically. First, you must ensure that the leads are suitable in the first place, which...
- Articles 2007-05-08
- Reducing and Managing Workplace Absenteeism
- Productivity loss due to absenteeism is a serious and growing challenge. In the United States, the annual cost to employers for time lost due to accidents is almost $100 billion, and other unscheduled worker absences costs even more. Absence management is a growing body of knowledge and experience that managers...
- Articles 2007-03-27
- Communicating Effectively Through a Company Brochure
- Company brochures can serve to reassure customers, suppliers, and other business partners that you are a sound organization. Use a brochure to communicate your organization's strengths. Most brochures include a description of a company's product offerings, management, and key financial data. In addition to this basic information, you can describe...
- Articles 2007-05-01
- Getting to the Root of a Problem
- Organizations often respond to financial and market imperatives by resolving problems with short-term solutions. Often, there are procedures in place to guide people's actions so that they spend minimal time on original thinking and then focus on the immediate requirements of the job. However, constantly relying on quick fixes requires...
- Articles 2007-10-11
- How to Get the Most From a Leaner Team
- How do you get maximum efficiency from a shrunken workforce? Simple: Force yourself to get out of their way. ...
- Articles 2009-08-25
- How to Get the Most From a Leaner Team
- How do you get maximum efficiency from a shrunken workforce? Simple: Force yourself to get out of their way. Taco Bell: Empower...
- Articles 2009-08-25
- VMware Seeds Amazon Cloud Competitors
- VMware CEO Paul Maritz said at VMworld Tuesday that his firm will offer service providers VMware vCloud Express, a set of virtualization tools that allow them to set up low end, self-provisioning, pay-as-you-go cloud services that match up more easily with the VMware environments inside the enterprise. ...
- News items 2009-09-02
- Weighing Your Career-Break Options
- If you're thinking of taking a break from your job or career, you'd be well advised to do some advance planning. As with most things in life, you will get the most out of this endeavor if you give it careful consideration. While some career breaks are dictated by circumstance—such...
- Articles 2007-04-20
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