Resources

4 Resources for

human resources and service level management

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BNET Business Dictionary

Human Resources
the discipline of managing people in an organization.
Human Resources definition on BNET »

BNET Resources

The Enterprise Service Desk – A Roadmap to Success
"The ESD starts with Total Contact Ownership and then ensures that the end-to-end service delivery is managed to service level agreements. The only way in which organizations will increase customer satisfaction, increase employee productivity, increase availability of mission critical systems, reduce costs and position themselves for business growth is to...
Tags: Service Desk, Zavata Inc., Productivity, Service Level Management, Organizational Structure, It Operations, It service Management, Human Resources
White papers 2003-01-01
Cornerstones Of Post-Sales Service Excellence
Equipment manufacturers in industries are striving to achieve higher profit margins and retain clients through value-added services that differentiate them from the competition. Customers in these industries demand the highest reliability levels of equipment availability and are willing to pay a premium for these services. This compresses allowable response time...
Tags: United Parcel Service Of America Inc., Logistics, Service, Post-sales Service, Supply Chain, Performance Management, Service Level Management, Business Operations, Human Resources, Workforce Management, It Operations, It service Management
White papers 2003-01-01
Change Management for Real-Time Performance Management
Accurate inventory is essential to a service provider, but as business becomes increasingly real-time, the challenge has increased. Flow-through provisioning requires immediate knowledge of available resources. And the pressures of customer-facing reports made available in real-time, call for a more proactive and automated approach to performance management and SLAs. With...
Tags: Performance, Micromuse Inc., Performance Management, Business Intelligence, Change Management, Service Level Management, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Tools & Techniques, Management, It Operations, It service Management
White papers 2005-06-01
A Scalability and Performance Evaluation of a Distributed Usage SLA-Based Broker in Large Grid Environments
Managing usage SLAs within large environments that integrate participants and resources spanning multiple physical institutions is a challenging problem. Maintaining a single unified usage SLA management decision point over hundreds to thousands of jobs and sites can quickly become a problem in terms of reliability as well as performance. Previous...
Tags: SLA, Performance, Environment, Scalability, Performance Evaluation, Usage, Service Level Management, Performance Management, It Operations, It service Management, Human Resources, Workforce Management
White papers 2005-04-22

Additional Resources

Service Level Agreements: Are They Essential?
Fortune 500 organizations are always searching for the most cost-effective business models. When it comes to transactional support processes, they often depend on shared services. This concept, consolidates highly transactional processes that are duplicated throughout the organization and result in an organization's ability to understand and reduce costs, better allocate...
Tags: SLA, APQC, Service Level Management, It Operations, It service Management
White papers 2003-01-01
Why We STILL Hate Human Resources Departments
Why We STILL Hate Human Resources DepartmentsRE: Why We STILL Hate Human Resources DepartmentsThe fact is that HR are employees, too. Many have a general background of what an employer wants. Unfortunately, I do not blame HR for their difficult roles in candidate selection. Oftentimes, the employer requirements are either...
Tags: Human Resources, Human Resources Department
Discussion threads 2008-10-30
Luring Foreign Talent to China's Wall Street
Brian Schwarz submits:The financial crisis has some Western experts looking toward Asia for employment opportunities. China's State Council recently declared that Shanghai will be built into a major international financial center by 2020, an indication of government's intention to place greater reliance on the city as it refines its strategy...
Tags: China, Brian Schwarz
External links 2009-07-26
Mashable's Weekly Conference and Event Guide
It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
Tags: Social Media, Event
News items 2009-11-09
Business Process Outsourcing: Moving Up The Knowledge Continuum – Outsourcing Risk Management And Claim Processing
The article tries to convey that in outsourcing risk management and claims processing, insurance carriers and self-insurers are learning many of the same lessons that others have learned from outsourcing efforts in IT and human resources. Companies considering any business process outsourcing must develop a sourcing strategy. The strategy should...
Tags: Business Process, BPO, Knowledge, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting
White papers 2003-01-01
Observing Health and Safety at Work
Regardless of size, all businesses have a legal responsibility to protect the health and safety of their employees and visitors to their workplaces and offices, and a range of federal and state laws exist to ensure that responsibility is met. This article explains the main steps you must take for...
Tags: Vertical industries, Benefits, HEALTHCARE, Recruitment & Selection, chemicals, compliance, health care, HIPAA, Human Resources, job, medical record, OSHA, public health, storage, Web, Web site, worker, workplace, BNET Editorial
Articles 2007-06-26
How to Use Web 2.0 Inside Your Company
Today the business world is undergoing a significant transformation thanks to a set of technologies collectively known as "Web 2.0." Although it's tempting to dismiss Web 2.0 as Silicon Valley hype, that would be a mistake. Start Small and Simply Goal: Identify a Web...
Tags: Crash Course, Buy-in, MiPro Enterprises, Microsoft Corp., Vendor, Socialtext, technology, Marketing, Web, Tool, Web 2.0, Channel Management, Internet
Articles 2007-05-15
How to Manage in a Recession
During a downturn, the usual rules of the workplace change dramatically. Here's how to keep your team motivated and productive. Set the Tone Goal: Lower the anxiety level in the office by being candid about...
Tags: Team, Employee, Recession, Zappos, Yahoo Superstar Awards Program, Team Management, Management, Lindsay Blakely, Economy, Downturn, Zappos.com Inc., Best Buy Co. Inc., Yahoo! Inc., Crash Course
Articles 2008-06-23
Improving Lead Conversion Rates
When trying to grow a business, finding potential new customers—known as leads—is just the beginning. Before they can benefit you in any way, those leads must be turned into sales. This process can be approached systematically. First, you must ensure that the leads are suitable in the first place, which...
Tags: telemarketing, sales, leads, contact management system
Articles 2007-05-08
Reducing and Managing Workplace Absenteeism
Productivity loss due to absenteeism is a serious and growing challenge. In the United States, the annual cost to employers for time lost due to accidents is almost $100 billion, and other unscheduled worker absences costs even more. Absence management is a growing body of knowledge and experience that managers...
Tags: absenteeism, management, workplace, team
Articles 2007-03-27
Communicating Effectively Through a Company Brochure
Company brochures can serve to reassure customers, suppliers, and other business partners that you are a sound organization. Use a brochure to communicate your organization's strengths. Most brochures include a description of a company's product offerings, management, and key financial data. In addition to this basic information, you can describe...
Tags: communication, brochure, customer
Articles 2007-05-01
Getting to the Root of a Problem
Organizations often respond to financial and market imperatives by resolving problems with short-term solutions. Often, there are procedures in place to guide people's actions so that they spend minimal time on original thinking and then focus on the immediate requirements of the job. However, constantly relying on quick fixes requires...
Tags: Analysis, benefit, BNET Editorial, Business Operations, Cause, environment, financial, job, Problem, Productivity, Quality, Root Cause Analysis, Six Sigma, Solution, workplace
Articles 2007-10-11
How to Get the Most From a Leaner Team
How do you get maximum efficiency from a shrunken workforce? Simple: Force yourself to get out of their way. ...
Tags: Team, Customer Service, Employee, Taco Bell Corp., Idea, Problem, Solution, Team Management, Product Marketing, Customer Relationship Management (CRM), Management, Marketing, Enterprise Software, Software, Competitive advantage, taco bell, Ritz Carlton customer service, open-book management, Marie C. Baca
Articles 2009-08-25
How to Get the Most From a Leaner Team
How do you get maximum efficiency from a shrunken workforce? Simple: Force yourself to get out of their way. Taco Bell: Empower...
Tags: Team, Customer Service, Employee, Taco Bell Corp., Idea, Problem, Solution, Team Management, Product Marketing, Customer Relationship Management (CRM), Management, Marketing, Enterprise Software, Software, Competitive advantage, taco bell, Ritz Carlton customer service, open-book management, Marie C. Baca
Articles 2009-08-25
VMware Seeds Amazon Cloud Competitors
VMware CEO Paul Maritz said at VMworld Tuesday that his firm will offer service providers VMware vCloud Express, a set of virtualization tools that allow them to set up low end, self-provisioning, pay-as-you-go cloud services that match up more easily with the VMware environments inside the enterprise. ...
Tags: VMware Inc.
News items 2009-09-02
Weighing Your Career-Break Options
If you're thinking of taking a break from your job or career, you'd be well advised to do some advance planning. As with most things in life, you will get the most out of this endeavor if you give it careful consideration. While some career breaks are dictated by circumstance—such...
Tags: career, career break
Articles 2007-04-20
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