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- Strangers (or Customers) Share Their Experience with IBM Service Management
- IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service...
- Case studies 2009-09-10
Additional Resources
- nLayers Provides Additional Real-Time Service Discovery Capabilities for IBM Tivoli CCMDB; nLayers Announces IBM Tivoli Integration; Accelerates IT Service Management Initiatives with Award-Winning Discovery and Mapping
- SAN JOSE, Calif. -- nLayers, the standard in IT service discovery, today announced the integration of nLayers InSight with the IBM discovery library and the IBM Tivoli Change and Configuration Management Database CCMDB. The integration will enable IBM IT Service Management customers to immediately begin deriving value from the CCMDB...
- Research articles 2006-02-07
- IBM Service Lifecycle Management for Aerospace and Defense Industries
- Manufacturers and customers can benefit from IBM Aerospace-Service Lifecycle Managment by integrating activities across the lifecycle of the aircraft. From concept, design and build to in-service operations, aerospace companies can rely on IBM's integration capabilities to effectively improve service-related business. IBM Aerospace-Service Lifecycle Managment is part of the IBM Service...
- White papers
- Integra Telecom Switches to IBM Software for Real-Time Service Management and Reduced Costs
- IBM (NYSE: IBM) today announced that Integra Telecom, a Portland, Ore. integrated communications carrier of voice and data services, has selected IBM as its strategic service management software vendor. Integra Telecom will replace its existing HP OpenView technology with IBM Tivoli's Netcool software to increase network availability and performance, improve...
- Research articles 2007-01-19
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- Missouri State University Introduces New Degree in IT Service Management
- Missouri State University and IBM (NYSE: IBM) announced today that the university will offer the first Bachelor of Science BS in IT Service Management in the U.S. The new degree program, created in collaboration with IBM's IT Service Curriculum ITSC, will be conferred by the Department of Computer Information Systems...
- Research articles 2007-09-19
- Cendura Supports IBM's IT Service Management Solutions
- Cendura, a leader in automated application and services configuration management solutions for enterprises, (www.cendura.com), today announced support for the IBM Tivoli Discovery Library, a central component of IBM's new IT Service Management solutions for helping enterprises better align hardware and software resources with business needs.
- Research articles 2005-05-17
- IBM Offers Industry's Most Comprehensive, Free Service Management Reference Tool
- IBM (NYSE: IBM) today announced the availability of a free, Web-based tool that provides clients with an information guide of best practices based on IT Service Management and governance initiatives. The new version of the IBM Tivoli Unified Process ITUP is the industry's broadest "how to" source of information on...
- Research articles 2007-04-12
- T-Mobile Czech Republic a.s. Selects Cross-Domain Integrated Service Management Solution from Cramer and IBM/Micromuse; IBM Global Services Implements Joint Solution to Enable Real-Time Service Assurance of Mobile Network
- BARCELONA, Spain -- At the 2006 EMEA Netcool User Conference, Cramer and Micromuse, which was recently acquired by IBM, today announced that they will install an integrated service management platform at T-Mobile Czech Republic a.s., a leading provider of mobile services to more than four million customers in the Czech...
- Research articles 2006-06-06
- New IBM Tivoli Service Management Software, Tools and Resources Help Companies Combat IT Complexity
- IBM (NYSE: IBM) today announced new service management software, tools and business partner resources to help organizations address the vexing complexity, performance bottlenecks and disparate technologies that make it difficult to deliver services, from approving a loan to delivering video to a cell phone.
- Research articles 2006-10-06
- New IBM Software Bolsters Mainframe as Service Management Hub for Businesses
- IBM (NYSE: IBM) today extended its multi-million dollar commitment to simplify the mainframe by announcing a new, integrated set of software offerings that provides a process automation and Service Management infrastructure to make better use of the mainframe's vast power for tackling business challenges.
- Research articles 2008-02-26
- Foresight Software's Service Management System now available in Japan through IBM Japan; Fully Translated Into Kanji for Japanese Market
- ATLANTA--BUSINESS WIRE--Aug. 2, 1996--Foresight Software Inc. today announced that its Service Management System is now available in Japan through IBM Japan Ltd.
- Research articles 1996-08-02
- IBM Content Management Solutions for Insurance
- The policyholders demand fast results. They want immediate quotes, fast claims resolution and real-time information on the policies. Delivering this level of personalized service, however, can be a challenge to manage and integrate customer records, policy documents, case content and other information across a myriad of sources. This paper describes...
- White papers 2004-05-01
- Service Management Group Chooses the File Virtualization Solution from Attune Systems
- Mainline and Attune Deliver File Management Solution to Worldwide Leader in Business Intelligence and Customer Metrics Solutions for Retail and Restaurant Industries SANTA CLARA, Calif. -- Attune Systems, Inc., a provider of enterprise-class file management solutions, and Mainline Information Systems, a leading IBM Premier Business Partner, today announced that...
- Research articles 2008-04-03
- FrontRange Solutions and Elyzium sign strategic partnership agreement for IT service management; Business relationship aligns business strategy with ITIL best practice.
- M2 PRESSWIRE-13 September 2005-FrontRange Solutions: FrontRange Solutions and Elyzium sign strategic partnership agreement for IT service management; Business relationship aligns business strategy with ITIL best practiceC1994-2005 M2 COMMUNICATIONS LTD RDATE:13092005 Reading, UK -- FrontRange Solutions FrontRange has signed a distribution...
- Research articles 2005-09-13
- IBM pairs Rational, Tivoli products to automate development processes
- InfoWorld - IBM on Wednesday will announce integration between its Rational and Tivoli product lines that enable users to automate processes across development, testing and operations teams. The service management offerings feature Rational products for automating the build cycle during the development phase and Tivoli technologies for automatic deployment of...
- News items 2009-10-28
- Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
- Do you need to determine where to start your cloud deployment and provide immediate ROI? IBM CloudBursttm is a pre-integrated solution that allows you to rapidly create and manage your private internal cloud environment while lowering your TCO. Come listen to industry experts from IBM and Intel talk about how...
- Webcasts 2009-10-01
- Print Laser Service Updates Print Management Environment With IBM Output Management Solutions
- Print Laser Service, one of Brazil's largest print service bureaus, selected IBM to update its print management environment through a comprehensive print solution that includes IBM Infoprint Manager for AIX V4.1, and IBM Infoprint XT for AIX software and a mix of IBM Infoprint continuous forms, cut sheet and workgroup...
- Research articles 2005-02-17
- Oblicore Participates in Service Management Ecosystem; Announces Validated Product Integration
- Oblicore Works with IBM to Extend its Solution with IBM Tivoli CCMDB CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software, today announced it has integrated its software with the IBM Tivoli Change and Configuration Management Database CCMDB. Oblicore has also received the "Ready for IBM...
- Research articles 2007-03-20
- New IBM Service Products Ease Information Management and Storage of Data
- IBM (NYSE: IBM), the world's leading provider of information technology services, today announced new service products to help businesses better manage information and increase the performance of their database and storage-related infrastructures. Designed by information management and storage infrastructure experts, the new service products enable businesses to tackle information overload...
- Research articles 2006-10-19
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