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- BPO IT Challenges: Critical Success Factors
- The ITES industry is growing at a rapid pace and the 'system' (People, Technology & Processes) is stressed heavily. The treadmill is getting faster with hundreds of new employees added on a weekly basis. The services offered are benchmarked with international standards and customers continue to demand more, moreover the...
- White papers 2004-01-01
Additional Resources
- Temasek emerges as leader for acquiring stake in Tata Communications.(MERGERS AND ACQUISITIONS)
- Temasek Holdings has emerged as the frontrunner for buying a stake in India-based Tata Communications' broadband and business. Various private equity companies had initiated talks to acquire a holding in Tata Communications. Temasek, which is the investment division of Singapore government, handles investments worth over $100...
- Articles 2008-04-01
- SES Extraordinary General Meeting Appoints Robert W. Ross and Dr Ashok Ganguly to Board of Directors
- Shareholders Approve Modifications to Articles of Incorporation BETZDORF, Luxembourg -- Shareholders of SES S.A. (Paris:SESG) (LuxX:SESG), at an Extraordinary General Meeting held at the Company's headquarters in Betzdorf on June 28th, 2007 appointed leading business figures Mr Robert W. Ross and Dr Ashok Ganguly to the Board of...
- Articles 2007-07-03
- ICICI Bank Q3 net up at Rs 910 cr.
- Jan. 22--MUMBAI, India -- Cashing in on a buoyant stock market, ICICI Bank has recorded a 42 percent rise in net profit to Rs 910 crore for quarter ended December '07, from Rs 640 crore in the year-ago period. The country's second largest bank's treasury profits, ...
- Articles 2007-01-22
- Firstsource acquires US health claims outsourcing co.
- Jan. 5--BANGALORE, India -- BPO firm Firstsource Solutions formerly ICICI OneSource has announced that it has completed the acquisition of BPM, a Delaware-based healthcare claims outsourcing company. The acquisition includes BPM's two wholly owned operating subsidiaries, MedPlans 2000 and MedPlans Partners. This...
- Articles 2007-01-05
- BPOs no more poor cousins to software.
- Byline: T Surendar Aug. 13--MUMBAI, India -- Business process outsourcing BPO companies, often written off as poor cousins to their software counterparts like Infosys and Satyam, may not be such poor places after all-thanks to that almost-forgotten term, stock options. Employees of ...
- Articles 2006-08-13
- Indians send call centre jobs to Belfast
- After years of snatching thousands of call centre and data processing jobs from Britain, Indian companies are moving onshore, or "near-shore" as they call it, to create jobs in the UK. The Indian call centre company, ICICI OneSource, said yesterday it is to open two call...
- Articles 2006-06-14
- Metavante picks 11.5% stake in ICICI OneSource.
- Apr. 13--MUMBAI, India -- ICICI OneSource, a Mumbai-based BPO, announced that it had entered into a strategic partnership with Metavante on Wednesday. Metavante is the financial technology subsidiary of Marshall and Ilsley and one of the top three bank technology and payment processors in the US....
- Articles 2006-04-13
- BPOs help staff cope with stress.
- Apr. 3--MUMBAI, India -- Blame the nature of the job, deadline pressure or customer expectations. BPO jobs undoubtedly involve high stress. Prashant Chawla, COO, Integreon, a Mumbai-based KPO, says that there are three types of stress an employee may experience -- tight deadlines, repetitive nature of...
- Articles 2006-04-03
- Corporates not yet bitten by V-bug.
- Feb. 14--Is your workplace boring on Valentine's day? Take heart, everybody is in the same boat. If you thought the younger lot in the IT and BPO companies are having all the fun, you could not be more wrong. While companies such as...
- Articles 2006-02-14
- ICICI's BPO arm goes on a hiring spree in Kolkata.
- Jan. 31--KOLKATA, India -- After Wipro and IBM, one of the biggest recruiters on the city's BPO street is tipped to be ICICI OneSource. Though the official launch of its Kolkata BPO unit is unlikely to happen before June, ICICI OneSource has silently started hiring ITeS...
- Articles 2006-01-31
- Blackstone, Carlyle vie for ICICI Bank's OneSource stake.
- Byline: R Sriram Sep. 20--MUMBAI, India -- Private equity giants such as Carlyle, Blackstone and Standard Chartered's private equity arm have shown interest in a deal involving ICICI OneSource where they could end up owning a substantial portion of the company by buying...
- Articles 2005-09-20
- 'ICICI OneSource not ready for listing yet'.
- Aug. 30--MUMBAI, India -- Exact details of the shareholding in ICICI OneSource by its main shareholders -- ICICI Bank, ICICI Venture Funds, Temasek and Westbridge Capital is not available. There are also small stakes held by the promoters of companies which ICICI OneSource had acquired. ...
- Articles 2005-08-30
- News: A-day regs to boost offshoring.
- Offshore outsourcing from the UK pensions industry is expected to increase after A-day 2006, according to an Indian business process outsourcing provider. ICICI Onesource said regulatory changes created by pensions simplification could lead life and pensions offices and third-party administrators to look...
- Articles 2005-07-11
- Want a slice of the BPO pie? This is the year.
- Feb. 19--NEW DELHI -- It's one of India's fastest growing industries. And has delivered hefty returns to the private equity and venture capital gang. So far, however, the lack of listed BPOs has prevented ordinary domestic investors from owning a piece of the action. ...
- Articles 2005-02-19
- Indian call center company buys Amherst, N.Y., debt collector.
- By Fred O. Williams, The Buffalo News, N.Y. Knight Ridder/Tribune Business News Oct. 8--Account Solutions Group LLC, a 500-job debt collector in Amherst, has been bought by an Indian call center company looking to enter the U.S. collection industry, the companies...
- Articles 2004-10-08
- The Orange County Register, Calif., On the Move column.
- By Hilary Smith, The Orange County Register, Calif. Knight Ridder/Tribune Business News Oct. 4--NONPROFIT: Cathy Daugherty, a partner with Trademark Insurance in Orange, has been chosen vice president of legislative action for the National Association of Women Business Owners, California....
- Articles 2004-10-04
- ICICI OneSource Announces Appointment of Raju Bhatnagar as President and COO
- Business Editors NEW YORK--BUSINESS WIRE--Dec. 10, 2003 ICICI OneSource, one of India's largest third-party business process outsourcing BPO services companies, today announced the appointment of Mr. Raju Bhatnagar as President and Chief Operating Officer COO of ICICI OneSource, effective immediately. Mr. Bhatnagar was formerly with Cognizant...
- Articles 2003-12-10
- ICICI OneSource Adds Clients Across Financial Services, Telecom, Retail and Travel Sectors as Center Capacity Expands
- Business Editors NEW YORK--BUSINESS WIRE--Nov. 24, 2003 Offshore Business Process Outsourcing Services Provider to Open New Facility in India to Service Growing Client Base ICICI OneSource, one of India's largest third-party providers of business process outsourcing BPO services, announced today that it...
- Articles 2003-11-24
- ICICI OneSource Launches Career Diversification Program for Contact Center Employees
- Business Editors NEW YORK--BUSINESS WIRE--Oct. 29, 2003 Initiative Provides Qualified Employees with Professional Development and Career Advancement Opportunities at ICICI Group Companies Responding to the challenge of maintaining high employee morale and low attrition rates in the highly competitive business...
- Articles 2003-10-29
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