ICT Group

John J. Brennan is Chairman and Chief Executive Officer of ICT Group. Mr. Brennan has served as the Company’s executive leader since 1987, when he managed the buyout of its predecessor company, International Computerized Telemarketing, from Decision Industries Corporation (DIC), after serving as the division’s president from July 1986 to March 1987. Previously, he had been Vice President of Corporate Planning and Business Development at DIC, having joined that organization in June 1983. Mr. Brennan also served as President and CEO of Decision Beverage Systems, after managing the acquisition of this software business for DIC. Previously, Mr. Brennan held several key management positions in marketing and strategic planning at General Electric Information Services Company, GE's computer time-sharing subsidiary, as well as Quantum Science Corporation. Mr. Brennan holds a BS in Nuclear Science from the State University of New York Maritime College, an MS in Nuclear Engineering from Pennsylvania State University and an MS in Management from Rensselaer Polytechnic Institute.

Pamela Goyke as Chief Information Officer and Sr. Vice President of Systems and Technology is responsible for the coordination, development, and implementation of all systems and software technology. Guiding the company’s efforts to support the increasingly sophisticated systems requirements of its client applications, she focuses on meeting ICT Group’s technological mission to maintain a leadership position in the development and use of leading-edge technology. Previously, Ms. Goyke served as senior manager for Ernst and Young’s High Growth Customer Relationship Management Practice. In addition, she was leader for the call center area of this practice. Prior to Ernst and Young, Ms. Goyke was Divisional Vice President of the CRM business unit at EDS. Ms. Goyke has a BS degree in management from Michigan State University and an MBA in management from the University of Detroit. She also completed an executive development program at Babson College.

Vincent A. Paccapaniccia, as ICT Group’s Executive Vice President and Chief Financial Officer, is responsible for the Company’s finance, investor relations, treasury and banking functions as well as its U.S. and international capital growth and investment initiatives. Mr. Paccapaniccia brings with him more than 20 years of financial and operations management experience. At Villeroy and Boch, Ltd., he served as chief financial officer and then as executive vice president of operations. Additionally, he has gained financial management experience at Lenox, Inc., where he was vice president and Controller, as well as director of operations planning. At Deloitte and Touche, he served as an auditor. Mr. Paccapaniccia holds a BS degree in Accounting from LaSalle University and an MBA in Finance from Saint Joseph’s University, and is a certified public accountant.

Jack L. Magee, President and Chief Operating Officer, North America, oversees all U.S. and Canadian operations managed across ICT Group’s North American contact centers as well as the Company’s dedicated offshore operations in the Philippines and Costa Rica. Mr. Magee has more than 20 year’s experience operating profitable, efficient and quality-based customer sales and service businesses. He has been with ICT Group since the Company was founded in 1983, as part of Decision Industries Corporation. Mr. Magee was appointed executive vice president of ICT Group’s operations in 1994 and elected as a Company officer later that same year. Before joining ICT Group, Mr. Magee served as general manager for American Tele/Response. Formerly, he served as manager of telephone operations for Marketing Resources International, as well as held a series of administrative management positions for Hershey Foods, Inc. Before starting his business career, he was a professional football player for the Oakland Raiders. Mr. Magee holds a BS in Business Management from Boston College.

John Duffy Campbell, Executive Vice President, Global Sales, holds full responsibility for the sales and business development initiatives of the Company. Mr. Campbell joined ICT Group in 1985 when it was part of Decision Industries Corporation. During his tenure, he supported the Company’s global expansion through a planned strategy of identifying and nurturing the global business interests of U.S. multi-national clients. Mr. Campbell also oversaw the integration of the Company’s Financial and Insurance Services business unit (through strategic acquisition), which significantly expanded ICT Group’s service offerings and business portfolio within this industry segment. His previous experience includes sales and marketing management positions at Bank of America, Unisys, and U.S. Healthcare. Mr. Campbell has a BA in Political Science/Public Administration from West Chester University.

Timothy Kowalski, as President and Chief Operating Officer, Marketing and Technology Services, is responsible for developing, acquiring and growing ICT Group’s higher-value, margin-enhancing marketing, technology and back-office BPO services, across key vertical markets. Mr. Kowalski joined ICT Group in 1997, as chief information officer and senior vice president of systems and technology, a role he transitioned from, as the Company’s value-added marketing and technology services expanded. Prior to joining ICT Group, Mr. Kowalski served as senior director of information and technology development for Independence Blue Cross. Mr. Kowalski has an MS in Computer Science from Villanova University and a BS in Computer Science from Pennsylvania State University.

Janice A. Jones, as Senior Vice President of Corporate Services, is responsible for overseeing all of ICT Group’s quality assurance, compliance, licensing and training functions, on a worldwide basis. Additionally, she oversees Corporate facilities, in support of the Company’s continued development and expansion initiatives, at its onshore, near-shore and offshore operations. Ms. Jones joined the Company in August 1988, and has held of series of increasingly responsible leadership positions during her tenure. Prior to joining ICT Group, she spent 10 years as a training manager for a major national retail firm and three years as operations manager for a large office supply and printing company. She attended Temple University in Philadelphia, Pennsylvania.

Steven Pink, Vice President and General Manager of European Operations, has responsibility for the management of ICT Europe in Dublin, Ireland, and London, England. He will be responsible for managing contact centre operations, client services, CRM development teams and IT management functions across ICT's European facilities. Steve Pink has more than 26 years' experience in customer service, telemarketing and operational management. Prior to this appointment, Steve Pink served as Head of Operations for Telecom Service Centres Ltd, a leading UK contact centre outsourcer where he managed 3 call centres comprising over 1000 employees for a mobile telephone client. Steve Pink has held interim management positions with Prudential, Post Office, NTL and Freeserve where he demonstrated his extensive organisational change capabilities, and enjoyed a significant record of success managing efficient and effective telesales channels, direct marketing operations, e-commerce channels and customer focused inbound service centres. Earlier in his career Steve Pink was Head of Telesales at BUPA after spending over 17 years in the travel and hotel industry.

Martin Puttock, as Managing Director of ICT Europe, the Company's International Services business unit, is responsible for managing the strategic sales and business development initiatives of ICT Europe as well as overseeing all operations, client services, and IT management functions for the unit's European facilities in Uxbridge, U.K., Dublin, Belmullet and Athlone, Ireland. Martin Puttock has more than 20 years' experience in strategic sales, marketing and operations management. Prior to joining ICT Group, he most recently served as European Sales Director for VISTA Computer Services, a leading supplier of Customer Relationship Management (CRM), Enterprise Resource Planning and Business Intelligence solutions for the media and publishing industry. Previously, as Director of European Operations for Silvon Software Ltd., Martin Puttock led the development and execution of various sales, channel, alliance and marketing management initiatives for two product lines across the EMEA market, as well as overseeing the consulting, administration, marketing and human resources functions of that company.

Jo Teefy joined ICT Europe in July 1999 as Training and Recruitment Manager for the Company's international contact centres in U.K. In this position, she was responsible for all human resources, recruitment, and health and safety matters in the U.K. and Ireland. Jo Teefy has a successful track record of effectively managing teams to provide quality sales and service delivery for ICT Europe's clients. She has over 10 years of human resources management training, recruitment and employee relations experience, gained in a variety of contact centre environments. Additionally, Jo Teefy has operational management experience, having worked at a contact centre helpdesk environment in previous outsourced initiatives. Jo Teefy holds a BA in Business Studies from Newcastle Business School at the University of Northumbria, Newcastle-upon-Tyne, majoring in personnel and marketing. She is a member of the Chartered Institute of Personnel and Development.

As Director of Support Services for ICT Europe, Orla Fitzpartick is responsible for the Quality Assurance and Training organizations at the Company's Dublin, Athlone, and U.K. contact centres as well as the quality verification centre in Belmullet, Ireland. In this position, Fitzpatrick monitors the activities of all internal departments, ensuring that client objectives are met and exceeded, acting as a liaison from implementation through to on-going program management of their outsourced contact centre initiatives. She also forecasts, tracks, and manages quality assurance and training budgets for ICT Europe, while maintaining ISO 9001:2000 standards for each of this unit's contact centres. Orla Fitzpatrick oversees the training departments, ensuring that all agents are trained according to Company and client guidelines, as well as implements continuous development training sessions, as required. In 2002, Orla Fitzpatrick managed the centralization of ICT Europe's core quality assurance functions (verification and editing of all digitally recorded telesales) to the new quality assurance centre in Belmullet. In this capacity, she was responsible for training the support staff and centre management at this facility, which now boasts a team of over 90 quality assurance verifiers and reporters supporting ICT Group's European and U.S. operations.

Orla Fitzpatrick joined ICT Europe in 1994, and was promoted the next year to Senior Operations Supervisor. In this position, she supervised customer sales and service representatives working on international/multi-national telesales/customer care/technical support/market research programs. Orla Fitzpatrick is responsible for ensuring the seamless operation and on-going management of these programs, including scheduling staff, producing weekly internal and client project reports, training, coaching, interviewing, and monitoring of individual and team performances. She also managed the EIS computer-based, automated telemarketing system.

Donald P. Brennan has served as a Vice Chairman and director of the Company since April 1987. Mr. Brennan has been a private investor since December 1998. He had been an Advisory Director of Morgan Stanley & Co. Incorporated since February 1996. Prior to that time, Mr. Brennan was a Managing Director and Head of the Merchant Banking Division of Morgan Stanley & Co. Incorporated from 1986 until his retirement in December 1998, and also has served as Chairman of Morgan Stanley Capital Partners III, Inc., Chairman of Morgan Stanley Leveraged Equity Fund II, Inc., Chairman of Morgan Stanley Venture partners and a director of Morgan Stanley & Co. Incorporated.

Gordon has over 16 years of financial management experience in the information technology industry. He joined Cognizant in 1996 as the company began shifting its focus towards external sales and an IPO. Gordon oversees the company's worldwide financial planning and analysis, as well as accounting, treasury/tax and investor relations functions. In addition, his responsibilities include global talent management, M&A, internal systems, and infrastructure. Prior to joining Cognizant, Gordon spent six years of his career with The Dun & Bradstreet Corporation, where he held key financial management positions at the operating and staff levels. He is a member of the Board of Directors of Nasdaq-listed ITC Group and the IT Services Division of the ITAA. Gordon obtained his Bachelor's degree from Wesleyan University, and later received an MBA from The Amos Tuck School at Dartmouth College.

John Stoops currently serves as Divisional Vice President, Channel Marketing, for Encore Marketing International, Inc. Previously, Mr Stoops had been an independent marketing consultant since June 2001 and he served as Vice President of Scholastics Direct to Home from June 1999 to June 2001. From January 1995 to May 1999, Mr. Stoops was Vice President of Books for American Express Publishing Corporation. From November 1990 to September 1994, Mr Stoops was President of Atlas Editions, U.S.A. He has been a director of the Company since 1996.