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- Getting to the Heart of Technical Supportâ„¢
- We develop skills-based customer service training and sales training programs designed to change behavior and improve performance in call center representatives. Each call center training program includes the HEART Model™, a paradigm of five common-sense principles that are essential to good customer communication.
- White papers 2003-09-07
Additional Resources
- Advantage Performance Group Forms Alliance With Impact Learning; Organizations Nationwide Can Leverage Results-Oriented Accelerated Learning for Customer Contact Centers
- TIBURON, Calif. -- Advantage Performance Group APG, one of the world's largest human performance consulting networks, today announced that it has formed an alliance with Impact Learning Systems International, a San Luis Obispo-based developer of accelerated training for customer communications. For the first time, organizations seeking web-based training for contact...
- Research articles 2005-08-29
- Web Crossing, Inc. and Accurate Learning Systems Corporation Announce Strategic Partnership; Web Crossing, Inc. to Provide Marketing and eCommerce Support for Upcoming MathScore Family Version From Accurate Learning Systems Corporation
- SAN FRANCISCO -- Web Crossing, Inc. and Accurate Learning Systems Corporation today announced a strategic partnership aimed at providing the high-impact MathScore system to individual families. Under the terms of the agreement Web Crossing, Inc. will provide the eCommerce front-end and marketing support to reach parents interested in improving their...
- Research articles 2005-06-14
- Sylvan Learning Systems Announces New Security Measures For Graduate Record Examination ; New Schedules Will Not Impact Sylvan's 1995 Revenue Or Profits
- COLUMBIA, Md.--BUSINESS WIRE--Dec. 16, 1994--Sylvan Learning Systems, Inc. (NASDAQ:SLVN) today said that security enhancements for the administration of the computer-based Graduate Record Examination GRE Exam announced by Educational Testing Service ETS and the Graduate Record Board will result in only minor scheduling changes and will not impact the volume of...
- Research articles 1994-12-16
- Bersin & Associates Announces Comprehensive Research Study of Learning Management Systems Market; Overall Market Growth of 28% in 2005; Despite Mergers Still No Clear Market Leader
- OAKLAND, Calif. -- Bersin & Associates, the only research and advisory firm solely focused on enterprise learning and its organizational impact, today announced the availability of its newest research study, "Learning Management Systems 2006: Facts, Practical Analysis, Trends, and Vendor Profiles." The 145-page report analyzes the LMS market from multiple...
- Research articles 2006-01-12
- Learning from Web 2.0 (Without the Web)
- Learning from Web 2.0 Without the WebI have zero experiencein this topicRegardless of that fact, I do find it fascinating as I do run a community forum at my website at www.magicbullets.com could a few folks who know 2.0 suggest some potential ways it could be used at my site?...
- Discussion threads 2007-05-20
- Learning How to Let Go
- Most of us spend our lives pursuing certainty—or we accept uncertainty in some areas of our lives and isolate those parts, pretending certainty exists outside them. Sadly, certainty is not our birthright, nor does it come with age and autonomy. Indeed, some would even say that certainty is an illusion.In...
- Articles 2007-11-09
- SumTotal Systems Launches the Legends Series
- MOUNTAIN VIEW, Calif. -- Free Web seminar series hosted by who's who of learning and business performance thought leaders provides insight into organizational impact of learning
- Research articles 2004-07-21
- Analyzing the Impact of Enterprise Resource Planning Systems Roll-Outs in Multi-National Companies
- Large organizations, in particular multi-national corporations, have been at the forefront of the ERP movement since its origins. They have used these highly integrated systems as a way to achieve greater levels of standardization of business processes across sites and greater centralization of IT resources. The most common scenario for...
- White papers 2003-12-16
- Beyond Green Products: Systems And Strategies That Reduce Energy, Water And Resource Conception
- Today, more and more facility managers are familiar with Green Cleaning as it is quickly being thought of as the "Low hanging fruit" when it comes to greening a building. Converting to green and certified products is a very good thing in our efforts to reduce the health and environmental...
- White papers 2009-01-01
- O'Reilly Automotive, Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer Session Operator : Thank you, sir. [Operator Instructions]. First question or comment comes from Bill Sims with Citigroup. Bill Sims - Citigroup Thank you very much. Good morning. Tom McFall - Chief Financial Officer and Executive Vice President, Finance Good morning....
- Earnings calls 2007-10-25
- Using NLP to Improve Your Management Skills
- Have you ever wondered why you don't get along with particular employees, why some members of your team don't follow to your instructions, or why, when you think you're approaching something correctly, it just doesn't have the desired effect? NLP, Neuro Linguistic Programming, is fundamentally about making sense of how...
- Articles 2007-12-17
- Wolseley plc Interim Management Statement Call Transcript
- Question-and-Answer SessionOperator Thank you. The question-and-answer session will be conducted electronically. [Operators Instructions]. We will take now our first question from Tim [inaudible]. Please go ahead. Unidentified Analyst Hey, guys. This is Tim [inaudible] in Dublin. My first question is in relation to the stock...
- Earnings calls 2007-11-30
- Planning Growth Strategies for Your Small Business
- The most successful approach to growth is an integrated one. The business owner and management team must examine all functions of the enterprise to ensure they are working together to reap the benefits of expansion. Suppose a successful new sales promotion strategy designed by the marketing department has attracted many...
- Articles 2007-05-29
- Winning Your Next Promotion
- After Jack Welch retired as the legendary C.E.O. of General Electric, he wrote a book on Winning.Now, one would think he was sharing advice in that book for the benefit of other chief executives; but he states up front that he is more interested in how to make “winners” out...
- Articles 2007-02-15
- Conducting Effective Performance Appraisals
- People frequently appraise others and their performance. When chatting over coffee, it's natural to talk about what other people have accomplished, and how effectively they've done it. But these informal conversations are generally based upon perception . They're subjective and unreliable. Performance appraisals seek to redress this imbalance by making...
- Articles 2007-10-31
- Harvard's Clay Christensen: Why Public Schools Need Disruptive Innovation
- The hot topics of conversation in America's business schools aren't limited to market meltdowns and job searches. Profs and students are also using business methods to diagnose problems with public policy -- and craft solutions. HBS's Clayton Christensen, best known for his books The Innovator's Dilemma and The...
- Blog posts 2009-02-04
- Jim Shows Growth in the Garden | BTalk Australia
- (21min 05) Jim Penman, the man behind Jim’s Mowing, says he loves recessions. They provide a new growth in franchisees who can help to meet the continual demand for gardening services. In a wide ranging discussion Phil Dobbie asks him about how he started out, what...
- Blog posts 2009-03-12
- How to Manage Employees in Remote Locations
- In order to get the best out of your far-flung employees, you need to establish a clear communication routine, take extra steps to build trust, and review processes often to make sure they're working for everyone. Build a Strong Team, Starting with You ...
- Articles 2007-09-24
- Sauer-Danfoss Inc. Q1 2008 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Amit Daryanani - RBC Capital Markets. Amit Daryanani - RBC Capital Markets The capacity additions that you’re doing in Europe, I believe a lot of that should be coming live in the June quarter if not the September...
- Earnings calls 2008-05-07
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