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- Organizational Change That Produces Results: The Linkage Approach
- This paper provides a tool for creating change that produces observable results in complex organizations. Linkage analysis helps managers map, evaluate, and overcome barriers that underlie the organizational improvement paradox. In this paradox, organizational changes are expected to lead to performance benefits for a unit as well as for the...
- White papers 2006-08-03
Additional Resources
- The Paradox Of Bureaucratic Risk Control
- The more managers consider a situation risk prone, the more they try to control that situation by issuing formal rules and procedures that in fact decrease controllability of the situation. Hence, workers tend to add informal rules in order to maintain control. The research leads to two issues of great...
- White papers 2000-02-01
- CRM Done Right
- The Idea in Brief Frustrated by high costs and dubious payoffs, managers that used the first customer-relationship management CRM systems came to view them as overhyped IT investments. Accordingly, CRM spending plummeted between 2001 and...
- Articles 2007-12-14
- What Keeps Six Sigma Practitioners Up At Night?
- It may be the most widely acclaimed performance improvement system across the business world, yet Six Sigma is not immune to a paradox common to most large-scale change efforts. You can't expect to sustain top executive support without producing consistent bottom-line results... yet consistent results aren't likely without sustained top...
- White papers 2003-01-01
- Merger-Related Cost Savings In The Production Of Bank Services
- "This article utilizes a new flow measure of the true output of bank services to analyze the impact of mergers on the cost and productivity of Bank Holding Companies BHCs over the period 1987–1999. It shows that there are conceptual problems in the output measures used in previous studies,...
- White papers 2003-12-01
- The Business Council on the Rudd Stimulus Package | BTalk Australia
- (14min 55) After some argy-bargy in the Senate, the Australian government has passed a $42 billion fiscal stimulus package. About a third of the money will go in cash handouts to low and middle income earners, with most of the remainder allocated on infrastructure projects. There’s been...
- Blog posts 2009-02-19
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