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- Dealing with a Customer Incident
- It’s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire—and the customer is looking to you to rescue his business. If a company employee tries to...
- Articles 2007-02-28
- Intergraph's Incident Management Solution on Display at 12th ITS World Congress
- SAN FRANCISCO -- New Solution Provides Integrated, Comprehensive View of Critical Information
- Research articles 2005-11-07
- ArcSight and PricewaterhouseCoopers Sponsor Upcoming Webcast: How to Build an Effective Incident Management Program
- ArcSight, Inc., the global leader in Enterprise Security Management ESM software, today announced the webcast entitled "The Security Alarm is Sounding? Can You Respond? How to Build an Effective Incident Management Program."
- Research articles 2005-11-22
- NetIQ Delivers NetIQ Security Manager 5.0; First Company to Deliver Integrated Real-Time Incident Management, Comprehensive Log Analysis and Forensics
- Business Editors/High-Tech Writers
- Research articles 2004-05-18
- Hungarian Border Guard Deploys Incident Management and Tracking System Based on Intergraph's Geospatial Data Management Solution
- HUNTSVILLE, Ala. -- Hungarian Border Guard Command and Control System Speeds Response Time and Improves Decision Making in Patrolling National Boundary
- Research articles 2005-02-01
- USA: NEW DEPARTMENT TO ENSURE NATION PREPARES TO RESPOND.(Brief Article)
- (Linda D.Kozaryn, AFPS) The upcoming anniversary of the Sept. 11 terrorist attacks is a vivid reminder that the nation must be prepared to respond to acts of terrorism and other disasters. Ensuring the nation's preparedness for such emergencies would (Linda D.Kozaryn, AFPS) The upcoming anniversary of...
- Research articles 2002-08-26
- SunGard Availability Services Introduces Pandemic Response Planning Services; Services Guide Organizations through Assessment, Contingency Planning and Incident Management Stages to Respond to Avian Flu Pandemic
- WAYNE, Pa. -- SunGard Availability Services today announced a portfolio of Pandemic Response Planning services to help organizations develop and test preparedness plans that help safeguard employees and business operations during an influenza pandemic. The services help companies minimize the risks to business and information technology IT operations created by...
- Research articles 2006-09-25
- Q1 Labs Ships QRadar 5.0, Industry's Most Powerful Network Security Management Platform; Ground-Breaking Solution Combines Security Information with Real-Time Network Knowledge for Unrivaled Incident Management and Compliance Support
- WALTHAM, Mass. -- Q1 Labs, (www.q1labs.com), a leading network security management company, today announced the general availability of QRadar 5.0TM, the industry's most powerful network security management platform.
- Research articles 2005-10-31
- MessageWise Introduces InLook; New Configuration and Incident Management Software for Microsoft Exchange Networks
- OTTAWA--BUSINESS WIRE--Nov. 11, 1998--MessageWise, Inc. today introduced InLook messaging management software for NT-based enterprise messaging systems using Microsoft Exchange.
- Research articles 1998-11-11
- Intergraph Public Safety Selected to Provide Integrated Incident Management System to Wichita Falls, Texas Advanced Technology to Manage the Public Safety Enterprise
- HUNTSVILLE, Ala. -- The City of Wichita Falls, Texas has selected Intergraph Public Safety IPS (NASDAQ:INGR) to provide a fully integrated, state-of-the-art computer aided dispatch CAD, law enforcement records management RMS, and fire records management FireRMS solution. The contract award value is $2 million US.
- Research articles 2004-10-14
- Incident Management From IBM
- Incident management from IBM can help a company to identify IT security vulnerabilities and develop a proactive cyber security plan. IBM also works with the company to establish enterprise-wide processes for a coordinated response to security breaches. The solution includes technology to detect, respond to and recover from attacks on...
- White papers
- Enterprise - eervice Continuity
- Singular, isolated business or service disruptions as well as large-scale, community-wide disasters have shown us that a well designed and tested enterprise-wide recovery and continuity plan must be in place. Ensuring that an organization's assets, operations, commitments and relationships enterprise-wide protected is a critical element of staying in business. The...
- White papers 2003-01-01
- Incident Intervention-- A Powerful Resource in Loss Control for Health and Safety Managers
- meetings. Aside from ensuring a safe and healthful workplace, managers must keep a close eye on the costs of their programs. They must identify and establish best work practices that maximize company resources and integrate cost-avoidance strategies. To help meet this challenge, incident management services are available from qualified doctors,...
- White papers 2001-01-26
- Incident Management
- Enterprise Incident Management is the natural evolution and unification of the techniques, methodologies and technologies used over the past 20 years. Incident Management empowers experts from a variety of disciplines to work together to solve problems; information security, law, risk management, business continuity, public relations, audit, finance and other disciplines...
- White papers 2002-04-20
Additional Resources
- Historical perspective on NIMS.(National Incident Management System)(Brief Article)
- FEMA and the National Incident Management System NIMS Integration Center have issued a paper entitled, "NIMS and the Incident Management System." The paper provides an historical perspective on the development of the Incident Command System CS from its inception in California in 1970 in the aftermath...
- Research articles 2004-12-14
- LET'S TALK ABOUT IEEE 1512 INCIDENT MANAGEMENT
- The Institute of Electrical and Electronics Engineers IEEE 1512 Incident Management Working Group will host a workshop entitled "Let's Talk About All Things IEEE 1512!" April 11-14, 2005, in New York City, NY, USA. This free workshop is open to those interested in enabling and improving incident management communication among...
- Research articles 2005-03-01
- NIMS compliance alert.(tional Incident Management System)(Brief Article)
- DHS's National Incident Management Integration Center recently issued an alert to address the increase in organizations asking if they must use NIMS concepts and principles in their day-to-day emergency operations, or only during major incidents involving federal participation. The center emphasized that responders...
- Research articles 2005-08-23
- NIMS-compliant training.(National Incident Management System)
- NIMS-COMPLIANT TRAINING. DHS is now requiring Incident Command System training providers to meet National Incident Management System criteria. The NIMS Integration Center has developed a set of guidelines so that training organizations can make sure they meet the "as taught by DHS" standards. NIMS National Standard...
- Research articles 2005-05-03
- Institute of Electrical and Electronics Engineers (IEEE) Incident Management (IM) Standards update
- ITE representatives report the following status of the IEEE Incident Management Standards: IM 1512 Standard: Undergoing refinement based on field implementation and testing; IM PI 512.1 Standard-Traffic Management: Requirement document in final draft; IM P1512.2 Standard-Public Safety: Under development and review by the public safety community; ...
- Research articles 2002-07-01
- How-to help for NIMS.(National Incident Management System Integration Center)(Brief Article)
- The DHS/FEMA National Incident Management System NIMS Integration Center has posted on its Web site a template for a basic NIMS Implementation Plan. NIMS aims to provide a consistent nationwide approach to preparing for, responding to, and recovering from domestic disasters, both natural and manmade (EPN,...
- Research articles 2004-11-30
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