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	<title><![CDATA[incident management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/incident+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to incident management]]></description>
	<s:counts start="0" returned="14" found="14" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Dealing with a Customer Incident]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13056_23-57038.html]]></link>
		<description><![CDATA[It&#8217;s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire&#8212;and the customer is looking to you to rescue his business. If a company employee tries to...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Wed, 28 Feb 2007 10:14:47 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
	</item>
	<item>
		<title><![CDATA[SunGard Availability Services Introduces Pandemic Response Planning Services; Services Guide Organizations through Assessment, Contingency Planning and Incident Management Stages to Respond to Avian Flu Pandemic]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Sept_25/ai_n27050523]]></link>
		<description><![CDATA[WAYNE, Pa. -- SunGard Availability Services today announced a portfolio of Pandemic Response Planning services to help organizations develop and test preparedness plans that help safeguard employees and business operations during an influenza pandemic. The services help companies minimize the risks to business and information technology IT operations created by...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 25 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contingency+planning.html"><![CDATA[contingency planning]]></category>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/sungard+data+systems+inc..html"><![CDATA[SunGard Data Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[ArcSight and PricewaterhouseCoopers Sponsor Upcoming Webcast: How to Build an Effective Incident Management Program]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200511/ai_n15849383]]></link>
		<description><![CDATA[ArcSight, Inc., the global leader in Enterprise Security Management ESM software, today announced the webcast entitled "The Security Alarm is Sounding?  Can You Respond?  How to Build an Effective Incident Management Program." ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/pricewaterhousecoopers+consulting.html"><![CDATA[PricewaterhouseCoopers Consulting]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Intergraph's Incident Management Solution on Display at 12th ITS World Congress]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Nov_7/ai_n15779645]]></link>
		<description><![CDATA[SAN FRANCISCO -- New Solution Provides Integrated, Comprehensive View of Critical Information]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 07 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/intergraph+corp..html"><![CDATA[Intergraph Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Q1 Labs Ships QRadar 5.0, Industry's Most Powerful Network Security Management Platform; Ground-Breaking Solution Combines Security Information with Real-Time Network Knowledge for Unrivaled Incident Management and Compliance Support]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_31/ai_n15762485]]></link>
		<description><![CDATA[WALTHAM, Mass. -- Q1 Labs, (www.q1labs.com), a leading network security management company, today announced the general availability of QRadar 5.0TM, the industry's most powerful network security management platform.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 31 Oct 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/q1+labs+inc..html"><![CDATA[Q1 Labs Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[network]]></category>
		<category domain="http://resources.bnet.com/topic/network+security.html"><![CDATA[network security]]></category>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/compliance.html"><![CDATA[compliance]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[security]]></category>
	</item>
	<item>
		<title><![CDATA[Hungarian Border Guard Deploys Incident Management and Tracking System Based on Intergraph's Geospatial Data Management Solution]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Feb_1/ai_n9492721]]></link>
		<description><![CDATA[HUNTSVILLE, Ala. -- Hungarian Border Guard Command and Control System Speeds Response Time and Improves Decision Making in Patrolling National Boundary]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Feb 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/intergraph+corp..html"><![CDATA[Intergraph Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Intergraph Public Safety Selected to Provide Integrated Incident Management System to Wichita Falls, Texas Advanced Technology to Manage the Public Safety Enterprise]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_Oct_14/ai_n6235553]]></link>
		<description><![CDATA[HUNTSVILLE, Ala. -- The City of Wichita Falls, Texas has selected Intergraph Public Safety IPS (NASDAQ:INGR) to provide a fully integrated, state-of-the-art computer aided dispatch CAD, law enforcement records management RMS, and fire records management FireRMS solution. The contract award value is $2 million US.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 14 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/intergraph+corp..html"><![CDATA[Intergraph Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[NetIQ Delivers NetIQ Security Manager 5.0; First Company to Deliver Integrated Real-Time Incident Management, Comprehensive Log Analysis and Forensics]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_May_18/ai_n6032393]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/analysis.html"><![CDATA[analysis]]></category>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/netiq+corp..html"><![CDATA[NetIQ Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NTIQ</category>
		<category domain="tickers">NTIQ</category>
	</item>
	<item>
		<title><![CDATA[Enterprise - eervice Continuity]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=64279]]></link>
		<description><![CDATA[Singular, isolated business or service disruptions as well as large-scale, community-wide disasters have shown us that a well designed and tested enterprise-wide recovery and continuity plan must be in place. Ensuring that an organization's assets, operations, commitments and relationships enterprise-wide protected is a critical element of staying in business. The...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/continuity.html"><![CDATA[Continuity]]></category>
		<category domain="http://resources.bnet.com/topic/emergency+response.html"><![CDATA[Emergency Response]]></category>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[Incident Management]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
	</item>
	<item>
		<title><![CDATA[USA: NEW DEPARTMENT TO ENSURE NATION PREPARES TO RESPOND.(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6465/is_200208/ai_n25811018]]></link>
		<description><![CDATA[(Linda D.Kozaryn, AFPS) The upcoming anniversary of the Sept. 11  terrorist attacks is a vivid reminder that the nation must be prepared  to respond to acts of terrorism and other disasters. Ensuring the  nation's preparedness for such emergencies would  (Linda D.Kozaryn, AFPS) The upcoming anniversary of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 26 Aug 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/emergency+response.html"><![CDATA[emergency response]]></category>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/white+house.html"><![CDATA[White House]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Incident Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=58246]]></link>
		<description><![CDATA[Enterprise Incident Management is the natural evolution and unification of the techniques, methodologies and technologies used over the past 20 years. Incident Management empowers experts from a variety of disciplines to work together to solve problems; information security, law, risk management, business continuity, public relations, audit, finance and other disciplines...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 20 Apr 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[Incident Management]]></category>
		<category domain="http://resources.bnet.com/topic/contingenz.html"><![CDATA[ContingenZ]]></category>
	</item>
	<item>
		<title><![CDATA[Incident Intervention-- A Powerful Resource in Loss Control for Health and Safety Managers]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=59983]]></link>
		<description><![CDATA[meetings. Aside from ensuring a safe and healthful workplace, managers must keep a close eye on the costs of their programs. They must identify and establish best work practices that maximize company resources and integrate cost-avoidance strategies. To help meet this challenge, incident management services are available from qualified doctors,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 26 Jan 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/physician.html"><![CDATA[Physician]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[Incident Management]]></category>
		<category domain="http://resources.bnet.com/topic/workcare.html"><![CDATA[WorkCare]]></category>
		<category domain="http://resources.bnet.com/topic/incident+intervention.html"><![CDATA[Incident Intervention]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[MessageWise Introduces InLook; New Configuration and Incident Management Software for Microsoft Exchange Networks]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1998_Nov_11/ai_53206219]]></link>
		<description><![CDATA[OTTAWA--BUSINESS WIRE--Nov. 11, 1998--MessageWise, Inc. today introduced InLook messaging management software for NT-based enterprise messaging systems using Microsoft Exchange.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 11 Nov 1998 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[incident management]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+exchange+server.html"><![CDATA[Microsoft Exchange Server]]></category>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[network]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Incident Management From IBM]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=256215]]></link>
		<description><![CDATA[Incident management from IBM can help a company to identify IT security vulnerabilities and develop a proactive cyber security plan. IBM also works with the company to establish enterprise-wide processes for a coordinated response to security breaches. The solution includes technology to detect, respond to and recover from attacks on...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/incident+management.html"><![CDATA[Incident Management]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/cybersecurity.html"><![CDATA[Cybersecurity]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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