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- Building An Incident Response Team (IRT)
- Every enterprise must be prepared to confront an incident that threatens, may threaten or has threatened security, privacy or the general operations of the company or its customers. Incident Response is the area of expertise and specialty that puts in place the processes required to prevent an incident from becoming...
- White papers 2002-11-04
- Sample Source: Crisis Management Plans - Part I
- Every morning, millions of students pour into school buildings all across the country. Families depend on schools to ensure that the environment in which their children learn and play is as healthy and safe as possible. Emergencies can take many forms, including severe weather and natural disasters, medical incidents, terrorism,...
- White papers
- The Team-Based Operation of Safety-Critical Programmable Systems in US Commercial Aviation and the UK Maritime Industries
- This paper analyzes a range of incidents involving team-based interaction with safety-critical programmable systems. The incidents were submitted to NASA's Aviation Safety Reporting System ASRS and to the UK Marine Accident Investigation Branch MAIB. This paper result shows that incidents, which complicated the team based operation of safety-critical, computer systems...
- White papers 2003-02-21
- Evaluation of Navigator's Performance Shaping Factors in Marine Incidents
- This paper discusses progress in the development of an incident investigation system to improve maritime safety management. The authors designed a questionnaire about marine incidents and the conditions of navigators' Performance Shaping Factors PSF in those incidents. The results revealed important dangerous relationships between unsafe acts and PSF, through analysis...
- White papers 2003-07-31
- Risk-Based Classification of Incidents
- As the penetration of software into safety-critical systems progresses, accidents and incidents involving software will inevitably become more frequent. Identifying lessons from these occurrences and applying them to existing and future systems is essential if recurrences are to be prevented. Unfortunately, investigative agencies do not have the resources to fully...
- White papers 2003-07-31
- Side Collision Warning Systems for Transit Buses: Functional Goals
- This white paper describes the "functional goals" that are based on an analysis of the circumstances and factors that precede and contribute to transit bus incidents. Based on a qualitative assessment of the effectiveness of a side collision warning system and an analysis of the type of incidents addressed by...
- White papers 2001-05-14
- Critical Incident Protocol The Emergency Response Phase
- Coordinating public and private responses to an emergency or critical incident is the culmination of risk assessment, critical incident planning, exercises, and mitigation. The effort put into planning will pay dividends and enhance management of a critical incident when it occurs. The true definition of a critical incident includes any...
- White papers 2003-01-01
- B e s t P r a c t i c e s F o r S a v i n g And Pro t e c t i n g C r i t i c a l D a ta F o l l o w i n g A n I n c i d ent—P a r t I
- Significant critical information is often lost following an accident/incident due to poor data and information gathering procedures. As a result, should litigation occur, information that could be useful in determining the cause of the incident and later in building a defense is not collected. This paper tries to overcome these...
- White papers 2003-01-01
- Reactivity Screening Made Easy
- During the past decade, large efforts were expanded by the US chemical and petrochemical industries to implement and maintain effective process safety management PSM and responsible care programs. Despite these large investments, incidents continue to occur at an alarming frequency. Many executives of leading companies are trying to understand why....
- White papers 2003-02-25
- The Role Of Critical Incidents In Managing Supplier Relations
- Purchasing managers do things different from the text books we claim they should follow or even they claim to follow. Critical incidents play a role in changing their set of recipes applied in certain situations. In order to understand the role of critical incidents, this paper looks at the cause...
- White papers 2004-04-03
Additional Resources
- Dealing with a Customer Incident
- It’s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire—and the customer is looking to you to rescue his business. If a company employee tries to...
- Articles 2007-02-28
- Incident Intervention-- A Powerful Resource in Loss Control for Health and Safety Managers
- meetings. Aside from ensuring a safe and healthful workplace, managers must keep a close eye on the costs of their programs. They must identify and establish best work practices that maximize company resources and integrate cost-avoidance strategies. To help meet this challenge, incident management services are available from qualified doctors,...
- White papers 2001-01-26
- Mass-casualty incidents: Part 2--command structure; MCI unified command must be planned and practiced.(mass-casualty incident)(unified command structure)
- Organization and control are necessary ingredients for success at a mass-casualty incident MCI. The implementation of an incident management system starts with the initial-arriving responder. This can be a firefighter, emergency medical technician, Organization and control are necessary ingredients for success at a mass-casualty incident...
- Research articles 2005-10-01
- Incident Management
- Enterprise Incident Management is the natural evolution and unification of the techniques, methodologies and technologies used over the past 20 years. Incident Management empowers experts from a variety of disciplines to work together to solve problems; information security, law, risk management, business continuity, public relations, audit, finance and other disciplines...
- White papers 2002-04-20
- Corporate Incident Response: Why You Can't Afford to Ignore It
- This Foundstone Professional Services paper explains the need for an effective corporate incident response plan and highlights common problems associated with inadequate incident response. It also discusses the steps you need to take when creating a corporate incident response plan and serves as a general guide to the phases that...
- White papers
- US marines call Romanian incident 'unfortunate'
- WASHINGTON AFP — The US Marine Corps expressed regret about what is being described as a traffic accident that killed a Romanian rock star, but declined to provide any details on the incident involving a marine embassy guard possibly driving under the influence of alcohol. "The only thing I...
- Research articles 2004-12-05
- US withholds details of deadly incident involving US marine
- WASHINGTON AFP — The US Marine Corps expressed regret about what is being called a traffic accident that killed a Romanian rock star, but gave no details on the incident involving a marine embassy guard possibly driving under the influence of alcohol. "The only thing I can tell is...
- Research articles 2004-12-05
- Sweden alerted IAEA about nuclear "incident," did not request help
- VIENNA AFP — Sweden alerted the International Atomic Energy Agency IAEA about the recent "incident" at one of its nuclear plants but requested no technical assistance. "On Thursday, 27 July, Sweden reported that an incident occurred at its Forsmark 1 reactor... They rated the incident at Level 2 according...
- Research articles 2006-08-04
- Champ-car officials punish Tracy for Bourdais incident
- INDIANAPOLIS, United States AFP — Canada's Paul Tracy was fined 25,000 dollars and stripped of three points in the Champ-car title chase for obstructing series leader Sebastien Bourdais of France. Champ-car officials imposed the penalties on the 2003 series winner for a last-lap incident in Sunday's Champ-car Grand Prix...
- Research articles 2006-08-15
- Historical perspective on NIMS.(National Incident Management System)(Brief Article)
- FEMA and the National Incident Management System NIMS Integration Center have issued a paper entitled, "NIMS and the Incident Management System." The paper provides an historical perspective on the development of the Incident Command System CS from its inception in California in 1970 in the aftermath...
- Research articles 2004-12-14
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