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- US Federal Government Focus on Improving IT Management and Support Creates Strong Demand for UniPress Software's FootPrints Web-based Service Desk Solutions
- EDISON, N.J. -- Federal Agencies Continue to Embrace FootPrints to Centralize IT Management, Deliver Multi-Channel Service and Support, including Web Self-Service, and Automate ITIL Framework
- Research articles 2006-03-21
- HP announces completion of PROLIN acquisition; PROLIN's consolidated service-desk solution strengthens HP OpenView offerings in IT Service Management
- PALO ALTO, Calif.--BUSINESS WIRE--June 6, 1997--Hewlett-Packard Company today announced it has completed the acquisition of Amsterdam-based PROLIN, a leading supplier of information technology service-management ITSM solutions. PROLIN will become a part of HP's OpenView network- and system-management business and is expected to help extend HP's lead as a global,...
- Research articles 1997-06-06
- Tivoli Revolutionizes IT Service Level Management With New Tivoli Service Desk Offering
- NASHVILLE, Tenn.--BUSINESS WIRE--May 19, 1999--
- Research articles 1999-05-19
Additional Resources
- CDI IT Solutions Expands IT Service Desk Center of Excellence in Cross Lanes, West Virginia
- CHARLESTON, W.Va. and PHILADELPHIA, July 20 /PRNewswire-FirstCall/ -- CDI IT Solutions CDI, a division of engineering and IT outsourcing leader CDI Corp. , today announced that it will expand its information technology IT service center in Cross Lanes, West Virginia, doubling the number of seats in that...
- Research articles 2009-07-20
- Autotask Creates Seamless Integration to Kaseya for Streamlined and Efficient Service Desk Processes
- Kaseya API Allows for Easier Third Party Integrations for Improved Service Desk Support ST. HELIER, Jersey -- Kaseya, global provider of information technology IT automation software for IT solution providers and corporate IT organizations, today announced that Autotask Corporation, the leading provider of Web-based business management software for IT...
- Research articles 2008-03-12
- Leading Italian IT service provider improves quality and lowers costs with CA's Unicenter service desk; SIA gets up and running with streamlined solution in just seven days.
- M2 PRESSWIRE-14 January 2002-Computer Associates: Leading Italian IT service provider improves quality and lowers costs with CA's Unicenter service desk; SIA gets up and running with streamlined solution in just seven days C1994-2002 M2 COMMUNICATIONS LTD RDATE:14012002 ISLANDIA, N.Y....
- Research articles 2002-01-14
- Maximo IT Service Management: Leveraging ITIL
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
- UniPress Software to Showcase Award-Winning FootPrints Product Line of Support Automation Software at EDUCAUSE 2005 Conference; Annual Conference is the Premier Information Technology Event for Higher Education Industry
- EDISON, N.J. -- UniPressR Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that it will showcase its award-winning FootPrintsR product line at booth #251 at the EDUCAUSE 2005 Annual Conference taking place at the Orange County Convention Center in Orlando, Florida. Universities and...
- Research articles 2005-10-18
- TechTeam Global Signs Three-Year Agreement Worth US$12 Million with International Travel Services Firm to Provide Advanced Help Desk Support.
- SOUTHFIELD, Michigan, May 16 /PRNewswire/ -- - Services will be delivered in 16 languages from TechTeam's service centers in Brussels, Belgium and Bucharest, Romania TechTeam Global, Inc., (Nasdaq: TEAM), a global provider of information technology and business process outsourcing support services,...
- Research articles 2005-05-16
- Canon Information Technology Services, Inc., Licenses Molloy Group's Knowledge Bridge, Enterprise Problem Resolution Software
- PARSIPPANY, N.J.--BUSINESS WIRE--March 29, 1999--Canon Information Technology Serivces, Inc. (Canon I.T.S.), has licensed Molloy Group's Knowledge BridgeTM, a new software product that is designed to increase the productivity of customer support operations and increase customer satisfaction by enabling staff to capture and leverage their knowledge. Molloy Group, Inc., a...
- Research articles 1999-03-29
- Better security boosts agencies' use of wireless devices
- MOBILE AND WIRELESS Stronger policies and practices overcome comcerns about mobile communications In what might have been a symbolic event in the development of mobile communications, President Barack Obama, for whom security is paramount, kept his BlackBerry after taking office — but not before it was locked down with strong...
- News items 2009-08-23
- FootPrints 7.0 Named 2006 Product of the Year by Call Center Magazine; Editors Recognize UniPress Software's FootPrints as one of the Industry's Most Useful and Innovative Technology Solutions for Building World-Class Call Centers
- EDISON, N.J. -- UniPressR Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that FootPrintsR, the company's flagship line of service desk software, has received the 2006 Product of the Year Award from Call Center Magazine, the customer care industry's number-one information resource. The annual...
- Research articles 2006-03-01
- Remedy Corporation Provides Help Desk Institute Certification Training Worldwide; Expanded Access to Premium Training Facilitates Career Advancement for IT Professionals
- Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--BUSINESS WIRE--Nov. 13, 2000 RemedyR Corp., a leading provider of Information Technology Service Management ITSM, Customer Relationship Management CRM and eProcurement solutions (Nasdaq:RMDY), and Help Desk Institute HDI, the world's largest membership association for service and support professionals, announced today that Remedy will...
- Research articles 2000-11-13
- Stanley opens Web portal work for Marine Corps
- $12 million award will support Marines' TIGER program Stanley Inc. will provide Web portal technical services to the Marine Corps under a five-year contract valued at $12.4 million if all four option years are exercised. The firm, fixed-price award calls for Stanley to provide technical services to support and maintain...
- News items 2009-11-06
- Adding Value with Service
- Service is a business concept that is often overlooked. Implemented properly, though, it can be a key differentiator between your business and the competition. Meeting a customer's requirements in the most appropriate and efficient way greatly enhances the perceived value of your product. It also has the potential to increase...
- Articles 2007-05-01
- THINK SERVICE PRICE TAG: $24.5M
- United Business Media plc's CMP Technology unit acquired Colorado Springs-based Think Service Inc. on Tuesday for $24.5 million, one of the biggest deals in recent years involving a local company. CMP plans to retain all 38 employees of Think Service, which operates a 7,500-member trade group for...
- Research articles 2008-01-24
- Oberlin College Marks Six Years of IT Support Excellence Using UniPress Software's FootPrints; FootPrints Continues to Help Independent College Centrally Manage IT Support and Other IT Programs
- EDISON, N.J. -- UniPress Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that FootPrintsR has achieved the six-year mark as Oberlin College's critical IT support automation solution. Oberlin College, an independent liberal arts institution in Oberlin, Ohio has been using FootPrints products for six...
- Research articles 2006-03-14
- RS Information Systems Inc. has added the Alcohol and Tobacco Tax and Trade Bureau
- RS Information Systems Inc. (No. 12 on the BE INDUSTRIAL/SERVICE 100 list with $321 million in sales) has added the Alcohol and Tobacco Tax and Trade Bureau TTB of the Treasury Department to its list of about 100 federal information technology contracts. For five years, the Virginia-based company will provide...
- Research articles 2005-10-01
- Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management.
- M2 PRESSWIRE-21 March 2001-REMEDY: Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management C1994-2001 M2 COMMUNICATIONS LTD RDATE:21032001 Bracknell, Berkshire -- Remedy Corporation,...
- Research articles 2001-03-21
- Telamon and Remedy Collaborate to Wirelessly Enhance Critical Service Applications for ROI Advantage
- Business Editors/High-Tech Writers OAKLAND, Calif.--BUSINESS WIRE--Aug. 1, 2001 Partnership Ensures Mutual Customers Broader Capabilities for Extending Information From Help Desk Solutions Telamon, a Vytek Wireless Company, today announced an expanded alliance with RemedyR Corp. (Nasdaq: RMDY), a leading provider of Information Technology Service Management ITSM and...
- Research articles 2001-08-01
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