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- EDS Deploys Netcool-Based, Cisco Info Center Software for Navy-Marine Corps Internet; Service Level Management Solution Ensures Consistent IT Availability and Performance
- Business Editors/High-Tech Writers
- Research articles 2003-03-03
- HP Announces PROLIN is HP OpenView Premier Partner; PROLIN IT Service Manager Passes HP OpenView Certification Testing, Complements HP's Growing Presence in Service-level Management Arena
- PALO ALTO, Calif.--BUSINESS WIRE--Dec. 2, 1996--Hewlett-Packard Company today announced that PROLIN, a leading provider of information technology IT management tools, has achieved HP OpenView Premier Partner status and that its PROLIN IT Service Manager tool has passed HP OpenView Certification Testing.
- Research articles 1996-12-02
- Service Level Management: Not Just For IT Anymore
- Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Historically, SLM has been used in the IT service domain. However, with the emergence of an increasingly customer-centric business world, today, the tenets of SLM...
- White papers 2003-01-01
- SLA-Oriented Service Description Based on the Common Information Model
- IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...
- White papers 2002-08-09
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- Demand-Driven IT Service Management Through Enterprise Resource Planning For IT
- Leaders of internal IT departments are facing many of the same challenges that the leaders of the businesses they support are facing: managing increasingly volatile demand and controlling costs without sacrificing quality and customer satisfaction. Established practices in IT departments, combined with a historical supply-oriented focus on service delivery, often...
- White papers 2006-04-01
- A Decision Support Tool To Optimize Scheduling Of IT Changes
- Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of changes on the IT services being provided. Through carrying out a survey with IT managers and practitioners, the authors have...
- White papers 2007-01-14
- Structure Of Service Level Agreements (SLA) In IT Outsourcing: The Construct And Its Measurement
- The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT...
- White papers 2006-06-25
Additional Resources
- Oblicore Demonstrates Thought Leadership in Service Level Management and ITIL in Q3
- Industry Recognition Supports Oblicore's Leadership Position CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced the company's third quarter 2006 successes, including continued industry thought leadership and company momentum. Oblicore continued to demonstrate its value in solving the complex problem of...
- Research articles 2006-10-31
- HP Introduces New Measurement Technologies For Managing Distributed Systems; New HP MeasureWare Agent Software Provides Comprehensive Foundation For IT Service Level Management
- PALO ALTO, Calif.--BUSINESS WIRE--June 19, 1995-- Hewlett-Packard Company today introduced a next-generation resource and performance-management software, HP MeasureWare, that allows Information Technology IT managers to understand the performance of their distributed-computing environments better so they can simplify management tasks and increase responsiveness to end users.
- Research articles 1995-06-19
- Innovation in human service information technology recognized in ISM 2008
- Historically, innovation in information technology has mostly been the providence of private industry. Rarely had state and local government human services agencies taken the initiative to be creative with their IT solutions, and for good reason. Tight administrative budgets, frequently changing administrations and executive-level management needing to be...
- Research articles 2008-10-01
- Mashable's Weekly Conference and Event Guide
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-11-09
- Risk Denial From the Top? Companies Overlook and Under-Manage the Business Risks of IT Project and Service Delivery
- Information technology plays a central role in companies' execution of competitive strategy and business operations, say finance executives in a new survey from CFO Research Services. But research results make it clear that uneven management of IT projects and services poses material risks to strategy, business operations, and...
- White papers 2005-09-21
- Integration Technologies Group Completes Phase III PinkVERIFY Certifications for CENTRE
- FALLS CHURCH, Va. -- Integration Technologies Group, Inc. ITG, a leading provider of IT products and services, announced that its CENTRE CRM/ERP product has been verified for ITIL compliance by Pink Elephant for six (6) processes of the Information Technology Infrastructure Library ITIL under the recently published version 3. These...
- Research articles 2008-09-25
- Better security boosts agencies' use of wireless devices
- MOBILE AND WIRELESS Stronger policies and practices overcome comcerns about mobile communications In what might have been a symbolic event in the development of mobile communications, President Barack Obama, for whom security is paramount, kept his BlackBerry after taking office — but not before it was locked down with strong...
- News items 2009-08-23
- How to Use Web 2.0 Inside Your Company
- Today the business world is undergoing a significant transformation thanks to a set of technologies collectively known as "Web 2.0." Although it's tempting to dismiss Web 2.0 as Silicon Valley hype, that would be a mistake. Start Small and Simply Goal: Identify a Web...
- Articles 2007-05-15
- Microsoft's SideKick/Pink problems blamed on dogfooding and sabotage
- By Daniel Eran DilgerPublished: 06:00 PM EST Additional insiders have stepped forward to shed more light into Microsoft's troubled acquisition of Danger, its beleaguered Pink Project, and what has become one of the most high profile Information Technology disasters in recent memory.The sources point to longstanding management issues, a culture...
- News items 2009-10-12
- Mashable's Weekly Guide to Events in Social Media
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-10-26
- Mashable's Weekly Conference Guide to Everything Social Media
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-11-02
- Chief information security officers answer 4 burning questions
- CYBERSECURITY 6 chief information security officers share how they plan to keep government data and computers safe in the face of constantly changing risks, red tape and tight budgets CISOs assess the assessors When the CISO title first started appearing on agency organization charts about seven years ago, the job...
- News items 2009-11-15
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