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• The Case For Centralized It Contract Management: A Four Force Model

  BNET - 2005-09-09

  Senior executives used to be concerned with whether or not to outsource Information Technology IT resources. Now they are more concerned with figuring out how to efficiently manage the portfolio of IT resources that they have outsourced. From hardware to software, and from help desk to temporary help, organizations today...

  Tags: Contract Management, Information Technology, Texas Tech University, Service Management, Strategy, Management

• Organizational Form, Incentives And The Management Of Information Technology

  BNET - 2005-06-27

  This paper shows how operations researchers can effectively manage the production costs of computing services. We derive the conditions under which this privileged information allows the partner firm to construct superior incentives for its employees, resulting in superior IT management. Further, we detail the circumstances under which outsourcing will not...

  Tags: Incentive, Information Technology, Texas Tech University, Sales Force Management, Benefits, Sales, Human Resources

• Flexibility And Cost In Information Technology Outsourcing: Balancing Opposing Goals

  BNET - 2003-08-03

  The growth in the importance of IT outsourcing arrangements combined with the rate of failure of such arrangements makes it imperative to address issues of contracting in the IS literature. This paper examines the contract directly and shows how the costs stipulated in the contract affect the nature of the...

  Tags: Information Technology, Texas Tech University, IT Outsourcing, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management