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Information Today Inc. is in the Business Services Industry
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Customer Data No Longer a Competitive Edge
Who owns the information in your CRM system -- the system you've put time and money into building and maintaining? If you answer this question based on old-school ideas of data ownership, you might say, "My company does." If you're entering into the equation the effects of Web 2.0 on information...
BPM ASPs
With the promise of big profits in the Business Process Management BPM market, vendors from all over the technology map-pure-play BPM, as well as Enterprise Application Integration EAI, Enterprise Resource Planning ERP, content management suites and so on - are developing or modifying their product portfolios so they can offer...
Web Services: Practice and Promise
Web services will help knowledge management initiatives by allowing easier integration of business processes and content, but the customer-facing applications that have received so much hype will take some time to be materialized. Right now, companies are focusing on using the technology in-house, to learn how it works and where...
Exploring Disruptive Innovation
One of the dominant reasons executives cannot see disruptive innovations easily is their mental models or "Mind sets" have created entrenched patterns of thinking. Turning upside down all current assumptions and processes to respond to barely emergent market changes typically is not a core competency of most global organizations. For...
Creating a More Robust Intranet
The San Mateo County Human Services Agency in California is using Stellent's Universal Content Management solution to help comply with government regulations, as well as to reduce costs and improve customer service. The agency provides economic, employment and healthcare coverage services to county residents. According to a press release from...
2006 New-Model-Year BPM Software: Workflow, STP and More Under the Same Hood
BPM is primarily the culmination of a variety of middleware technologies converging to support both the run-time and non-programmer features that make the BPM value proposition meaningful. It's not a case that putting workflow and STP together, inside the fire wall or out, is a new concept. It is just...
BPM: From the User's Perspective
O.C. Tanner is in the business of employee recognition, through products and services that help companies acknowledge the contributions of their workers. The goal of O.C. Tanner is not just to supply awards and certificates, but also to support organizations in developing a culture of appreciation that creates a sense...
Convergence in Content Management
Content management and a spate of related technologies are converging into what Gartner calls smart enterprise suites SES. According to the research report, "Magic Quadrant for the Smart Enterprise Suite, 2004," enterprise content management as well as portal vendors are incorporating collaboration, records management, expertise location, business intelligence and analytics,...
Consulting Firms Play a Key Role in Context of KM
Figures from INPUT, a market research firm specializing in analysis of government business, indicate that federal spending on Knowledge Management KM will reach $1.3 billion per year within the next five years. The INPUT figures include data warehousing, data mining and analytics but do not include some categories such as...
Mapping an Intranet Strategy
A person's organization is probably dependent on an internal Web site, given the single, convenient source of official information it provides employees. Changing the technology he uses to deliver it can bring huge improvements to what he can offer them. A hand-built site containing static HTML pages is the starting...
Broad Suites, Compliance Rule AIIM
The dominant role of compliance was evident at AIIM 2005, where many product offerings were positioned as solutions for Sarbanes-Oxley, HIPAA and other regulatory requirements. Another clear trend was that software suites are encompassing an increasingly broad range of functionality, and are better integrated within the suites themselves and with...
Breaking Down the Silos
One of the key elements of any CRM plan is integration, the unification of all the company's data sources to create a single, holistic view of each customer. While technology is most often used to make this happen, integration is just as dependent on behavior. Silos refer not only to...
Smart by Any Name - Enterprise Suites Offer Broad Benefits
Organizations seeking a broader range of functionality in their software solutions often turn first to new offerings from a vendor with an established presence in their organization. The possibility of being able to engage in more business activities using a familiar portal or application interface is attractive to organizations that...
Managing Content for Compliance
The Sarbanes-Oxley Act, signed into law in July 2002, was enacted in response to a series of corporate failings centered on deceptive financial reporting in publicly owned companies. Geared toward protecting investors and employees, the law addresses a wide range of issues, including: the conflict of interest that arises when...
Intranets and Portals: Vive La Difference!
A few years ago all the talk was all about Enterprise Information Portals EIP in the wake of a seminal report on the topic from Merrill Lynch. But just a few years later, the number of EIP vendors has dropped from a peak of perhaps several hundred to just a...
Facilitating Compliance in Today's Financial Services Institution
In financial industry that relies heavily on perceptions of credibility and trust, compliance is more than a priority from a regulatory standpoint. It is essential to the integrity of the corporate brand and customer retention. This requires more immediate access to critical information to facilitate rapid and effective decision-making. As...
Financial Services Have It Tough
Many financial services FSIs that are looking at their business processes are still going through the painful "re-paving" procedures that some careful re-engineering inevitably leads to. They're finding duplicated approval cycles, or redundant workflows. They're finding shortcuts and taking the steps necessary to redesign their processes to take advantage of...
Meeting the Compliance Requirements for Financial Services
The financial services industry has undergone significant changes in the past five years with respect to customer service and regulatory compliance. Financial institutions are faced with an increasing number of federal and state regulations that require a formalized process for managing and auditing all information considered core to their business...
Achieving Rapid Success With Business Process Management
Few companies have the ability to effectively manage their disparate business systems - such as enterprise resource planning ERP, customer relationship management CRM, human resource management systems and homegrown applications - to streamline their end-to-end business processes. In addition, companies must examine their business processes to identify and eliminate extraneous...
BPM Templates: Implementing Best Practices in Record Time
By reducing total cost of ownership and accelerating time to market, business process management BPM templates can assist companies wanting to refocus resources on their core competencies while optimizing more basic industry processes through automation. In addition, a company can use BPM templates to maintain its competitive edge while retaining...
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Information Today Inc. Company Info
NAICS Code
Convention and Trade Show Organizers: 561920
