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- Korea Aerospace Industries Ltd. Streamlines Data Management With SMARTEAM
- Korea Aerospace Industries KAI, the only aircraft system integrator in Korea, leads the nation's aerospace industries through continuous research and development and the manufacture of top-quality products. KAI needed to eliminate errors and simplify paperwork for its make?to?order systems by automating data management. KAI's Changwon plant chose SMARTEAM as its...
- Case studies 2006-02-01
- From Application Outsourcing To Infrastructure Management
- Offshore Outsourcing is an increasing IS/IT (Information System/Information Technology) strategy that relies on third party Service Providers typically located in developing, low wage countries. The scale and scope is extending from traditional application development activities to embrace infrastructure management. It poses additional risks on both Service Recipients and Providers, which...
- White papers 2005-04-01
- A Fresh Wind For Offshoring Infrastructure Management
- Businesses have begun tapping offshore companies to monitor, maintain, and fix their IT infrastructures. Revenues from remote infrastructure management, as these services are called, have grown by 80 percent a year since 2005 and are expected to reach $6 billion to $7 billion this year. But our research shows that...
- White papers 2008-10-01
- Satyam F3Q07 (Qtr End 12/31/06) Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you very much Sir. We will now begin the Q&A interactive session for participants connected to WebEx India. Operator Instructions. First in line, we have Mr. Sandeep Shah from Motilal Oswal. Sandeep Shah - Motilal Oswal Yes sir, just one question. Why the...
- Earnings calls 2007-01-19
- Infrastructure Management Services for a Leading Manufacturer of Chemicals, Flavors and Perfumes
- The client, one of the most trusted names in the manufacture of chemicals, flavors and perfumes, faced several challenges in meeting business service levels due to a disparate, heterogeneous IT infrastructure and the lack of standard infrastructure management processes. Infosys helped migrate and consolidate three client datacenters into one third-party...
- Case studies
Additional Resources
- Infrastructure Assessment and IT Portfolio Management Added to Tallan's Packaged Service Offerings; New Services to Help Companies Align Business and Technology Goals
- Business/Technology Editors GLASTONBURY, Conn.--BUSINESS WIRE--March 18, 2002 Tallan, Inc., one of the most established applications and systems development services firms in the U.S., today announced the official launch of their Infrastructure Assessment and IT Portfolio Management service offerings. These new offerings add to Tallan's suite of project-specific enterprise...
- Research articles 2002-03-18
- Vertical Solutions Announces ITIL Compatibility for PowerHelp IT Service Management Software Solution; PowerHelp IT Receives PinkVerify™ Service Support Enhanced Designation, Ensuring Out-of-the-Box ITIL Compatibility
- CINCINNATI -- Vertical Solutions, Inc. VSI, a leading developer of IT Service Management and Customer Relationship Management software, announces that its IT management software suite, PowerHelp IT v9.0, has received the PinkVerifyTM Service Support Enhanced designation from Pink Elephant, the world's leading IT service management consulting and education provider. This...
- Research articles 2005-09-28
- HP Introduces Reference Model for IT Service Management; Model Provides Framework for HP Services and Software for IT Service Management
- PALO ALTO, Calif.--BUSINESS WIRE--Sept. 18, 1997-- Hewlett-Packard Company today introduced its IT Service Management reference model, the framework for HP services and software for IT service management. HP's model is based on IT Infrastructure Library ITIL(1) best practices and enables IT organizations to improve processes and technologies to reduce...
- Research articles 1997-09-18
- MRO Software to Preview Maximo Enterprise Suite at Gartner's 2004 Symposium ITxpo; Company Previews Next-Generation Asset and Service Management Suite
- ORLANDO, Fla. -- MRO Software, Inc. (Nasdaq: MROI), the leading provider of strategic asset management solutions, today announced that the company will preview its next-generation Maximo Enterprise Suite MXES at this year's Gartner Symposium ITxpo. MXES combines asset and service management functionality with an IT infrastructure library ITIL-based solution for...
- Research articles 2004-10-20
- iET Solutions Delivers New Version of iET Enterprise and iET IT Service Management Suite; Enhanced Versions Designed to Improve IT Service and Support Organizations; Aligning IT with the Business
- FRAMINGHAM, Mass. -- iET Solutions LLC, a Platinum Equity company and leading provider of IT service management ITSM solutions, today announced availability of the newest version of its iET Enterprise suite of applications, including iET ITSM and iET ProcessAnalyzer. The advanced products offer new capabilities designed to improve the performance...
- Research articles 2005-07-07
- Kinetic Data's Service Request Software Being Showcased at Pink Elephant's International IT Service Management Conference
- Kinetic Data ( http://www.kineticdata.com ) will be showcasing its flagship product, Kinetic Request , in booth #604 at Pink Elephant's 12th annual International IT Service Management Conference and Exhibition, Feb. 18-21, 2008, in Las Vegas. In addition, the company will be a silver sponsor, reflecting its leading position in...
- Research articles 2008-02-18
- Siemens Business Services Furthers Investment in IT Service Management Training; Trasys to Train Siemens Technical Professionals on Updated Information Technology Infrastructure Library Best Practices
- NORWALK, Conn. -- Siemens Business Services, Inc. today announced that as part of its continued investment in ITIL awareness and training, the company has contracted Trasys to facilitate the delivery of classroom and e-learning instruction on updated ITIL best practices to all of its IT service management professionals.
- Research articles 2005-10-04
- Maximo IT Service Management: Leveraging ITIL
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
- Managed Service Provider, SiteLite, Optimizes IT Service Management with NetIQ AppManager Suite; NetIQ Leadership and Solutions Help SiteLite Prosper
- SAN JOSE, Calif. -- NetIQ Corp. (Nasdaq:NTIQ), a leading provider of Systems & Security Management and Web Analytics solutions, today announced that SiteLite, a leading Managed Service Provider MSP, is successfully managing IT infrastructure service levels of hundreds of companies by using NetIQ's AppManagerR Suite. SiteLite is also attributing its...
- Research articles 2004-09-20
- Reduce Cost and Improve Service Levels with Application Performance Monitoring Simplification
- Organizations are feeling the pressure of economic uncertainty. They strive to closely align IT infrastructure to the business and also face challenges to reduce costs. While virtually every IT organization has multiple management solutions in place, the unfortunate truth is that most companies are struggling to develop a product mix...
- Webcasts 2009-11-19
- Reminder - Centrata and Aeritae to Present Twin Cities Service Management Executive Roundtable
- Centrata, the leading provider of Service Catalog and Service Delivery Management solutions SDM, and Aeritae Consulting Group, Ltd., its exclusive Minnesota-based partner supporting the complex IT network and infrastructure needs of the Twin Cities' largest companies, today announced details for the upcoming Twin Cities Service Management Executive Roundtable. The...
- Research articles 2005-04-19
- Centrata and Aeritae to Present Twin Cities Service Management Executive Roundtable
- Centrata, the leading provider of Service Catalog and Service Delivery Management solutions SDM, and Aeritae Consulting Group, Ltd., its exclusive Minnesota-based partner supporting the complex IT network and infrastructure needs of the Twin Cities' largest companies, today announced details for the upcoming Twin Cities Service Management Executive Roundtable. The...
- Research articles 2005-04-13
- FrontRange Sponsors 4th Annual IT Infrastructure Management Conference & Expo
- Service Desk pioneer and solution provider exhibits IT Service Management and Infrastructure Management integration capabilities November 5-8 in Las Vegas
- Research articles 2006-10-31
- Computerworld Uses InteQ InfraWatch to Consistently Deliver Breaking Online News to It Decision Makers
- Business/Technology Editors BEDFORD, Mass.--BUSINESS WIRE--June 4, 2001 IT infrastructure monitoring, management and reporting service ensures Web infrastructure uptime for more than 700,000 visitors to Computerworld.com each month Nearly 700,000 unique visitors every month get up-to-date industry news, research analysis and career advice because IDG's Computerworld...
- Research articles 2001-06-04
- Computerworld Uses InteQ InfraWatch to Consistently Deliver Breaking Online News to IT Decision Makers
- Business/Technology Editors BEDFORD, Mass.--BUSINESS WIRE--June 4, 2001 IT infrastructure monitoring, management and reporting service ensures Web infrastructure uptime for more than 700,000 visitors to Computerworld.com each month Nearly 700,000 unique visitors every month get up-to-date industry news, research analysis and career advice because IDG's Computerworld...
- Research articles 2001-06-04
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