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- People: The Human Side of Systems Technology
- Article states the degree of impact people and organizational culture can have on the implementation of technology. In today's fast-paced society, organizations are rushing to keep pace with rapid changes in technology. Many companies spend tremendous amounts of time and money analyzing and refining technology strategies, but don't give sufficient...
- White papers 2001-07-01
- The Job Of Leaders
- The onus of carrying an organization forward towards attainment of long term goals and objectives lies with the leader. Leading is the art of influencing the work behavior of others in the organization towards smooth functioning of organizational systems and processes. It involves motivating, influencing, and directing others towards attainment...
- White papers 2000-03-01
- Adaptive Leadership: Risky Business?
- The question is no longer, "How to manage change?" The question now is, "How to lead adaptive change?" We live in extraordinary times in the arc of our social, political and economic development. Miraculous products and events hit the news every week, it seems. By understanding and assimilating several leadership...
- White papers 2007-04-01
- Five Steps To Giving Feedback
- Feedback is the oil in the engine of teamwork: Keep it flowing and the engine can operate at a high level with no damage, let it dry up and your engine could seize up or fail completely, potentially beyond repair. Successful feedback must be focused on three key dimensions: results,...
- White papers 2007-03-01
- Leading In The Collaborative Organization
- Collaboration is at the core of a fundamental shift in business from traditionally hierarchical companies to flexible, nimble, and often matrixed organizations. In fact, collaboration has emerged as a key driver at many of the most innovative and successful companies in the world. A burgeoning number of people know collaboration...
- White papers 2007-06-01
Additional Resources
- J.D. Power and Associates Reports: Live-Person Interaction is Key to Receiving Positive Wireless Customer Care Experience; T-Mobile Ranks Highest in Wireless Customer Care Performance for Second Consecutive Year
- WESTLAKE VILLAGE, Calif. -- Customer service issues that are handled by a service representative, either over the phone or at a retail store, generate significantly higher customer care ratings than non-human, computer-generated interaction, according to the J.D. Power and Associates 2005 Wireless Customer Care Performance StudySM released today.
- Research articles 2005-06-08
- NPRI forms joint marketing alliance with Computer Associates; Agreement Provides Dynamic Management Of Automated Call Center Operations With NPRI's VerSatility And CA-OpenIngres
- ISLANDIA, N.Y.--BUSINESS WIRE--Feb. 9, 1996--NPRI, Inc. and Computer Associates International, Inc., today announced a business agreement to jointly market NPRI's VerSatility for CA-OpenIngres. CA-OpenIngres is CA's enterprise-wide client/server database solution. VerSatility is NPRI's series of integrated sales, service and support applications for enterprise-wide Customer Interaction Solutions for Call Center...
- Research articles 1996-02-09
- NPRI forms joint marketing alliance with Computer Associates
- FAIRFAX, Va.--BUSINESS WIRE--Oct. 25, 1995--NPRI, Inc. and Computer Associates International, Inc. today announced a joint marketing agreement to sell VerSatility for CA-OpenIngres, CA's enterprise-wide client/server database solution. VerSatility is NPRI's series of integrated sales, service and support applications for enterprise-wide Customer Interaction Solutions for Call Center operations.
- Research articles 1995-10-25
- Lithium Technologies and Mary Furlong & Associates join to sponsor White House Conference on Aging's Interactive Blog Center Web site at www.WHCoA.net
- WASHINGTON -- Lithium Technologies, Inc., the leading provider of on-demand customer interaction channels, and Mary Furlong & Associates MFA, a company that helps companies understand the real needs of the growing boomer and senior market, have joined forces to provide an interactive blogging Web site for the White House Conference...
- Research articles 2005-12-13
- J.D. Power and Associates Reports: SunTrust Ranks Highest in Satisfying Customers with Home Mortgage Servicing; Online Bill Payment and Notification Yield High Satisfaction Rates, Despite Low Usage
- WESTLAKE VILLAGE, Calif. -- SunTrust Mortgage ranks highest in customer satisfaction among home mortgage servicing companies, according to the J.D. Power and Associates 2005 Primary Mortgage Servicer StudySM released today. The inaugural study measures customer satisfaction with the nation's largest mortgage services based on performance in four primary areas:...
- Research articles 2005-08-02
- Interlynx and CDG Associates Announce Partnership; HRIS Consulting Firm Becomes Certified Implementer of Popular Self-Service Product
- Business/High-Tech/Human Resource Editors BOSTON & DALLAS--BUSINESS WIRE--Sept. 11, 2000 Interlynx Technology, the leading provider of Web-based, voice-enabled, self-service applications for human resources, today announced they have formalized a partnership agreement with CDG & Associates, Inc., a premier national human resources information systems HRIS consulting firm. Under the agreement,...
- Research articles 2000-09-11
- Interaction Associates Drives Agile IT Infrastructure with AptSoft and Salesnet
- BURLINGTON, Mass. -- Business and learning consultancy relies on AptSoft and Salesnet for on-demand responsiveness to customers and industry events
- Research articles 2004-11-01
- JetBlue Airways Corporation Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Now we will begin the 30-minute question and answer session for investors and analysts. We'd like to ask everyone to please limit themselves to one or two questions with a brief follow up so that we can accommodate as many as possible. Thank you. Your first...
- Earnings calls 2007-10-23
- Shops Assess the Matchmakers
- NEW YORK Privately, agency leaders aren't shy about calling out the failings of consultants who help marketers manage agency reviews. That was true in 2003, when Adweek surveyed 30 shops about a dozen leading consultants, and again last month, when CEOs and new business chiefs rated 15 consultants across eight...
- News items 2009-10-12
- Establishing Social Networks
- As long as there have been people on the planet, there have been social networks. They emerged for many reasons, from creating "safety in numbers" to establishing a tribal identity. At a basic level, they enable people to more efficiently harvest and kill food, defend their identity and territory, and...
- Articles 2007-11-08
- The Use of Simulation Modeling for Intermodal Capacity Assessment
- Simulation modeling that has been successfully used to analyze inter-modal capacity issues for a wide variety of facilities. Simulation technology provides an analysis mechanism for large inter-modal facilities that are difficult to duplicate with other methods due to the interaction of many variables. Automation Associates, Inc. AAI is a simulation...
- White papers 2000-11-13
- Transform Your Stores: Enhance Customer Interactions With Advanced Selling Technologies
- Traditional in-store applications such as Point-Of-Sale POS, inventory management, and replenishment systems help ensure product availability and transaction efficiency, but retailers need to complement these investments with customer- and employee-facing advanced selling technologies. New technology, along with revamped processes, creates a closed-loop selling strategy that leverages customer and product insights...
- White papers 2005-06-01
- StorePerform Joins Symbol Technologies' PartnerSelect ISV Partner Program; Mobility Solution Boosts Store Managers and Associates Productivity, and Customer Interaction and Satisfaction
- DENVER -- StorePerformTM Technologies, Inc., a leader in store execution management software, today announced it is now a member of Symbol Technologies' PartnerSelect Independent Software Vendor ISV Partner Program. StorePerform delivers high-performance mobile and fixed computing solutions to retailers for real-time visibility into store operations and task management. The innovative...
- Research articles 2005-09-26
- Talkbiznow Targets Business Networking
- Talkbiznow.com's CEO Martin Warner has been making the tech start-up rounds: raising money, talking to the press, raising money, working to attract customers, raising money. The company is trying to position itself as a new approach to using social networks in business, adding such software services as blogging, webinar facilities,...
- Blog posts 2008-09-12
- IMA Completes Investment in Brazilian Reseller
- SHELTON, Conn.--BUSINESS WIRE--Aug. 20, 1998--Information Management Associates, Inc. (NASDAQ: IMAA), a global provider of front-office customer interaction software for call center automation, announced today it has completed its purchase of 19.8 percent of the outstanding capital stock of Mitsucon Tecnologia S/A, a Brazilian corporation which distributes IMA products in the...
- Research articles 1998-08-20
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