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customer interaction (7 results)
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- Alignment In Cross-Functional And Cross-Firm Supply Chain Planning
- This paper seeks to use quantitative models to help appreciate the behavioral processes associated with successful cross-functional and cross-firm alignment in supply/demand planning. The interaction is modeled between a sales and a manufacturing function within a firm, or between an upstream and downstream firm. It was claimed that misalignment is...
- White papers 2007-05-31
- Interaction Center Management and Operations: Make Every Customer Interaction Count
- At the heart of a company sits at least one interaction center, with agents standing by ready to take care of the customers. Now one can make his or her interaction center a strategic delivery channel for maximizing customer loyalty, reducing costs, and driving revenue with the only fully integrated...
- White papers 2006-08-01
- Visualization Pf Audio: A Social Tool For Face-To-Face Groups
- Social psychologists suggest that one way a group can improve its interaction and consequently its productivity is by having a high-level understanding of its emotional and social interaction. This position paper presents a visualization system for viewing and reviewing turn-taking patterns in a face-to-face meeting, used as a way to...
- White papers 2006-04-22
- Interaction Between Internal Audit and Different Organisational Parties: An Analysis of Expectations and Perceptions
- The study presented in this paper investigated in a qualitative way the interaction between the internal auditors and on the one hand AC members and on the other hand CEOs / CFOs. The extended analysis leads to the following conclusions. Overall, it became clear that both groups have high expectations...
- White papers 2005-12-01
- The Coming IT Flip Flop: And the Emergence of Human Interaction Management Systems
- The business world is struggling to discover the way to manage such complexity with computer based support. What's needed is dedicated support for dynamic human-to-human interactions that cannot be preordained or preprogrammed the way system-to-system interactions are. Further, it's the human-driven business processes that are the very heart of business...
- White papers 2005-11-01
- Interaction Center Management: Make Every Customer Interaction Count
- At the heart of company sits at least one interaction center, with agents standing by ready to take care of the customers. Responding to inquiries and proactively reaching out to customers is critical for today's state-of-the-art interaction center. Now one can make an interaction center a strategic delivery channel for...
- White papers 2005-06-01
- Interaction Center Management: Reaching the Right Customer With the Right Information
- At the heart of one's company sits at least one interaction center, with agents standing by ready to take care of one's customers. Being prepared to respond to inquiries and proactively reach out to customers is critical for today's state-of-the-art interaction center. Now one has the opportunity to make one's...
- White papers 2005-03-01
- Imbued Meaning: Science-Policy Interaction in the IPCC
- The IPCC's Synthesis Report SYR released in September 2001 was a symbolic representation of the best available policy relevant scientific information on climate change. In an effort to draft "policy relevant but not policy prescriptive scientific information" IPCC Bureau, the IPCC has developed two innovative methods of synthesizing scientific information....
- White papers 2004-09-27
- Looking Beyond the Cockpit: Human Computer Interaction in the Causal Complexes of Aviation Accidents
- Aviation mishaps stem from complex combinations of human error, managerial failure, design flaws, environmental and meteorological factors. Mackie uses 'Causal fields' to denote a subjective frame of reference that guides a search for particular causes. This helps to explain why many investigators focus on 'Primary' forms of human computer interaction....
- White papers 2004-02-12
- Micellization Studies of Dodecyl Benzenesulfonic Acid and Its Interaction With Polyvinylpyrrolidone
- Dodecyl benzenesulfonic acid DBSA surfactant was used in the present study to find the effect of concentration on its electrical conductance in solution from 293-323 K above and below the critical micelle concentration CMC. The micellization parameters i.e. degree of counter ion binding ( ß), aggregation number n and number...
- White papers 2004-01-19
- The Media Type Interaction Cycle
- The purpose of this paper is to illustrate that "Traditional" and New media are not mutually exclusive categories but rather represent a continuum. There appears to be "Interaction" among media types during and after their initial development. This idea is explored in numerous examples in this paper, and the patterns...
- White papers 2003-10-01
- Contextual Interactions Within Activity Systems and Sustainable Competitive Advantage
- To further the understanding of creating and sustaining firm competitive advantage, two types of contextuality within firms' activity systems need to be recognized. First, the benefit of activities can be influenced by other activities. Second, interactions among activities can be contextual. While some interactions between activities are an inherent property...
- White papers 2002-11-13
- Dynamics Of Personal Interaction In The Mediation Process
- The mediation process is an effective way for conflict management. It entails the involvement of a neutral third party intervention in the conflict resolution process. Since it is a communication-based process, human interaction plays a significant role in the process. The paper examines the dynamics of personal interaction in the...
- White papers 2002-08-01
- Three-dimensional Modeling of the Interaction Between Buildings and Tunneling Operations
- An extensive programme of research has been carried out on finite element analysis of the interaction between masonry buildings and ground movements induced by tunneling. The focus has been on the development of a predictive tool for assessing the probable damage to buildings. This paper presents a brief summary of...
- White papers 2002-01-25
- Virtual Team Interactions in Networked Multimedia Games
- This paper describes the findings of the ethnographical research concentrating on multiplayer games. The research methods used are qualitative. The preliminary analysis indicates that, according to the players, the support for team interaction in action games is adequate. However, the players tend to communicate outside the game system. The aim...
- White papers 2002-01-23
- Interaction in Networked Virtual Environments as Communicative Action: Social Theory and Multi-player Games
- The ambiguous and highly subjective meaning assigned to the word "interaction" makes it difficult for the researchers and practitioners, who work in the area of virtual environments and applications, to communicate and join their research efforts. The aim of this work is to provide more understanding on the interaction occurring...
- White papers 2001-06-13
- Oracle Interaction Center
- In today's economy, interaction center management is caught between the growing demands of customers, and reducing budgets. In short, do more with less. They are demanding a lower cost, lower risk solution - while providing robust interaction center channels in a fully integrated solution set. Oracle Interaction Center offers the...
- White papers 2001-05-01
- Smooth Interactions in the Office
- Does your office run like a well-oiled machine? Is it an efficient and pleasant place? Have you thought about what you can do to smooth those everyday interactions that have such an impact on productivity? The article suggests a few ideas to improve the interaction. We can...
- White papers 2001-01-01
- Multisensory Auditory-Somatosensory Interactions in Early Cortical Processing Revealed by High-Density Electrical Mapping
- This paper investigates the time-course and scalp topography of multisensory interactions between simultaneous auditory and somatosensory stimulation in humans. Event-related potentials ERPs were recorded from 64 scalp electrodes while subjects were presented with auditory-alone stimulation (1000-Hz tones), somatosensory-alone stimulation median nerve electrical pulses, and simultaneous auditory-somatosensory AS combined stimulation. Interaction...
- White papers 2000-03-28
- Speeddate Gets $6 Million Second Round For? Online Speed Dating
- Competition in the online dating industry is starting to heat up? Speeddate has raised a $6 million second round led by Menlo Ventures, reports TechCrunch The Palo Also-based company's first round was not specified. Like speed-dating in the real world, the site is designed for quick interactions, based on...
- News items 2008-08-28
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