Interactive Quality Services Inc.

• Private
• US

Dow Jones Description

IQ Services is the unparalleled provider of affordable testing services for complex contact center business solutions that utilize interactive voice response, screen pop or CTI based and Web technologies. Since 1996, IQ Services has provided contact center testing for hundreds of companies small and large, including Fortune 500 companies worldwide. The company's key services include: - Load testing, performed prior to launch of a system or new application to gauge its ability to handle large volumes of customer phone calls or e commerce transactions; and - Availability monitoring, performed on a pre determined schedule to check that systems are available and performing as they should and to provide immediate alerts if issues arise. IQ Services employs powerful automated testing tools that use real telephone calls and real Internet transactions, launched from our location in Minneapolis, Minnesota, to customer installations worldwide. Our patented technologies and methods allow us to provide industry leading testing services that are easy, fast, affordable and highly accurate. IQ Services is a service provider. We are experts at generating calling activity and observing and documenting system performance so you have the data you need to assess your system's performance. We do not sell hardware or software. And most of the tests we perform require no special changes to customer systems or applications and no special equipment at customer sites.

CEO, President and Co-Founder

Number of Employees 34

Contact Information

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