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- Improving Customer Service on the Phone
- A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...
- Articles 2007-05-08
- PAREXEL International Corp. F4Q09 (Qtr End 06/30/09) Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from David Windley – Jefferies & Co. David Windley – Jefferies & Co. Jim, at the risk of getting into technicals, the accounting changes, as I read them, for the ClinPhone, at least as they relate to the forward-looking treatment...
- Earnings calls 2009-08-11
- Hurray! Q2 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Your first question comes from the line of Alicia Yapp from Citigroup. Please proceed. Alicia Yapp - Citigroup Good morning. Thank you for taking my questions. I have two quick questions. Can you tell us what was the main reason why...
- Earnings calls 2007-08-16
- KongZhong Q2 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Your first question comes from the line of Michael Olson with Piper Jaffray. Please proceed with your question. Michael Olson - Piper Jaffray Thank you very much. I just had one question about the Microsoft, or the MSN China deal. When...
- Earnings calls 2007-08-20
- KongZhong Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Your first question comes from the line of [C. Ming Zhao] - SIG. Analyst for C. Ming Zhao - SIG I have a couple of questions. Your fourth quarter guidance looks like it implies modest growth. May we know where this growth is from? Sam Sun...
- Earnings calls 2007-11-19
- Delighting Customers With Multimedia Service
- Contact center managers are big proponents of self-service using Interactive Voice Response IVR and the web. IVR transactions generally cost tens of cents, and web contacts can be pennies. Of course, their challenge has been making them equally appealing to customers. While multimedia services are readily bashed and many users...
- White papers 2003-01-01
- Interactive Voice Response Specialist
- The Interactive Voice Response Specialist job description template includes the following job summary: To plan, develop, track, and modify computer-telephone and interactive voice response IVR systems to meet needs of clients. To supervise the design team responsible for tailoring details of the program to be customer friendly and to provide...
- Tools & templates 2007-09-09
- IVR and Administrative Operations in Healthcare and Hospitals
- IVR Interactive Voice Response systems are effectively used in healthcare and hospitals for drug and health library information, prescription refills, history records, medical transcripts, patient information services, automated pre-admissions, patient account records, appointment scheduling and reminder, lab results notification, food services, and many other applications. Hospital telecommunication lines must be...
- White papers 2003-01-09
- Banta Streamlines Existing Production, Warehousing and Distribution of Print and Promotional Materials Into a Seamless, Total Supply Chain Management System for its Pharmaceutical Customer
- Banta's customer is a division of a premier global healthcare products company with sales in excess of $13 billion and operations in more than 100 countries. A program was needed to streamline existing production, warehousing and distribution of print and promotional materials into a seamless, total supply chain management system....
- Case studies
- Controlling Contract Center Chaos
- Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For several years, every trade show, conference and trade publication has been talking about adding and integrating inbound and outbound telephone channels, IVRs, email and web contact in the...
- White papers 2003-01-01
- Talk to the Machine Not the Hand | BTalk Australia
- (17min 25) Click on "Play" to hear the podcast or click "Get It" to download. Asking customers to work their way through IVR systems before they get to talk to a call agent can be frustrating and damaging for your brand. Speech recognition software can help the...
- Blog posts 2008-08-13
Additional Resources
- AT&T brings proven software development tool from network to interactive voice response customers
- BASKING RIDGE, NJ--BUSINESS WIRE--Oct. 4, 1995--AT&T today announced the AT&T INTUITYTM CONVERSANTR Graphical Designer, a new software design tool for use in developing interactive voice response IVR applications. Developers will be able to design, test, and implement interactive voice response IVR applications for their INTUITYTM CONVERSANTR systems using a...
- Research articles 1995-10-05
- USA: MARKET FOR IVR SYSTEMS.(Interactive Voice Response)(Brief Article)(Statistical Data Included)
- According to research from Frost & Sullivan, the U.S. Interactive Voice Response IVR industry is growing at a compound annual growth rate of 11.6 percent from 1996 through 2003. Total revenues in 1996 were $684.4 million, and revenues are expected to reach $1.5 billion by the...
- Research articles 2000-08-14
- Frost & Sullivan Recognizes Voxeo for Prophecy, Its Pioneering Interactive Voice Response Platform for Enterprises
- PALO ALTO, Calif. -- Based on its recent analysis of the interactive voice response IVR market, Frost & Sullivan recognizes Voxeo with the exclusive 2008 North American Frost & Sullivan Award for Product Innovation for its Prophecy IVR platform, a proven, reliable, and flexible solution for VoiceXML application development and...
- Research articles 2008-06-02
- Frost & Sullivan Recognizes Intervoice's Growth Strategy Leadership in the Interactive Voice Response Market; Intervoice Chosen for its Growth Strategy, Product Evolution Roadmap and Market Position
- DALLAS -- Intervoice, Inc. (Nasdaq:INTV), a world leader in converged voice and information solutions, today announced that Frost & Sullivan has presented Intervoice with the 2005 Growth Strategy Leadership Award in the Interactive Voice Response IVR Systems market. Intervoice has achieved this leadership standing through its strong commitment to providing...
- Research articles 2006-05-02
- BT becomes value-added reseller of Periphonics Interactive Voice Response Systems
- BOHEMIA, N.Y.--BUSINESS WIRE--Oct. 9, 1996--Periphonics and BT have formed a new alliance to supply Interactive Voice Response IVR systems to the call centre market. This builds upon a close working relationship between BT and Periphonics.
- Research articles 1996-10-09
- Applied Voice Technology announces major new release of interactive voice response platform: Automated Agent supports any ODBC-compliant database management system, delivers IVR capabilities to Lotus Notes, and offers enhanced messaging - IVR
- KIRKLAND, Wash.--BUSINESS WIRE--March 12, 1996--Applied Voice Technology Inc. (NASDAQ: AVTC) today released a major new version of Automated AgentTM, the IVR interactive voice response software module of AVT's multi-award-winning CallXpress3R voice and call processing system. Automated Agent 3.0 supports integration with any ODBC-compliant database system, delivers full IVR functionality...
- Research articles 1996-03-12
- CosmoCom Extends its Video Contact Center Technology; Interactive Voice and Video Response with 3G and Other Videophones Creates Revenue Opportunities
- MELVILLE, N.Y. -- CosmoCom, the Contact Center On-DemandTM specialist, today announced that it has enhanced the video capabilities of its flagship contact center product, CosmoCall UniverseTM. The patented, all-IP contact center platform, which has always supported videophones, now supports Interactive Voice and Video Response IVVR features for full video self-service...
- Research articles 2005-11-15
- Siemens Business Communications strengthens suite of worldwide call center solutions with prompt response IVR
- SANTA CLARA, Calif.--BUSINESS WIRE--March 31, 1997--Siemens Business Communications has strengthened its role as a single point of contact for call center solutions worldwide with the Siemens Prompt Response interactive voice response IVR system.
- Research articles 1997-03-31
- FROST & SULLIVAN: Integration with the Web drives the total European IVR systems market.
- M2 PRESSWIRE-24 December 1998-FROST & SULLIVAN: Integration with the Web drives the total European IVR systems market C1994-98 M2 COMMUNICATIONS LTD RDATE:231298 * The Total European Market for Interactive Voice Response Systems IVR -- Report 3654 The market...
- Research articles 1998-12-24
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