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	<title><![CDATA[interactive voice response (ivr) Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/interactive+voice+response+%28ivr%29.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to interactive voice response (ivr)]]></description>
	<s:counts start="0" returned="11" found="11" />
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		<title><![CDATA[PAREXEL International Corp. F4Q09 (Qtr End 06/30/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-330548.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator Operator Instructions Your first question comes from David Windley &#8211; Jefferies & Co. David Windley &#8211; Jefferies & Co. Jim, at the risk of getting into technicals, the accounting changes, as I read them, for the ClinPhone, at least as they relate to the forward-looking treatment...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 11 Aug 2009 12:11:50 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/clinphone+ltd..html"><![CDATA[Clinphone Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
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		<title><![CDATA[Talk to the Machine Not the Hand | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2008/08/13/talk-to-the-machine-not-the-hand-btalk-australia/]]></link>
		<description><![CDATA[(17min 25) Click on "Play" to hear the podcast or click "Get It" to download.    Asking customers to work their way through IVR systems before they get to talk to a call agent can be frustrating and damaging for your brand. Speech recognition software can help the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 13 Aug 2008 13:00:46 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/efficiency.html"><![CDATA[Efficiency]]></category>
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		<title><![CDATA[KongZhong Q3 2007 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-231694.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Your first question comes from the line of [C. Ming Zhao] - SIG.  Analyst for C. Ming Zhao - SIG I have a couple of questions. Your fourth quarter guidance looks like it implies modest growth. May we know where this growth is from? Sam Sun...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 19 Nov 2007 19:27:55 -0800</pubDate>
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		<title><![CDATA[Interactive Voice Response Specialist]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=322860]]></link>
		<description><![CDATA[The Interactive Voice Response Specialist job description template includes the following job summary: To plan, develop, track, and modify computer-telephone and interactive voice response IVR systems to meet needs of clients. To supervise the design team responsible for tailoring details of the program to be customer friendly and to provide...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 09 Sep 2007 00:00:00 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/interactive+voice+response+%2528ivr%2529.html"><![CDATA[Interactive Voice Response (IVR)]]></category>
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		<title><![CDATA[KongZhong Q2 2007 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-233154.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator  Operator Instructions Your first question comes from the line of Michael Olson with Piper Jaffray. Please proceed with your question.  Michael Olson - Piper Jaffray   Thank you very much. I just had one question about the Microsoft, or the MSN China deal. When...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 20 Aug 2007 17:48:40 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/u.s.+bancorp+piper+jaffray+inc..html"><![CDATA[U.S. Bancorp Piper Jaffray Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
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		<title><![CDATA[Hurray! Q2 2007 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-233162.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator  Operator Instructions Your first question comes from the line of Alicia Yapp from Citigroup. Please proceed.   Alicia Yapp - Citigroup  Good morning. Thank you for taking my questions. I have two quick questions. Can you tell us what was the main reason why...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 16 Aug 2007 21:14:44 -0700</pubDate>
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		<title><![CDATA[Improving Customer Service on the Phone]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13240_23-64283.html]]></link>
		<description><![CDATA[A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 08 May 2007 13:25:19 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/telephone.html"><![CDATA[telephone]]></category>
		<category domain="http://resources.bnet.com/topic/interactive+voice+response+%2528ivr%2529.html"><![CDATA[Interactive Voice Response (IVR)]]></category>
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	<item>
		<title><![CDATA[IVR and Administrative Operations in Healthcare and Hospitals]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=127001]]></link>
		<description><![CDATA[IVR Interactive Voice Response systems are effectively used in healthcare and hospitals for drug and health library information, prescription refills, history records, medical transcripts, patient information services, automated pre-admissions, patient account records, appointment scheduling and reminder, lab results notification, food services, and many other applications. Hospital telecommunication lines must be...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 09 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[Patient]]></category>
		<category domain="http://resources.bnet.com/topic/hospital.html"><![CDATA[Hospital]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
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		<title><![CDATA[Delighting Customers With Multimedia Service]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=68784]]></link>
		<description><![CDATA[Contact center managers are big proponents of self-service using Interactive Voice Response IVR and the web. IVR transactions generally cost tens of cents, and web contacts can be pennies. Of course, their challenge has been making them equally appealing to customers. While multimedia services are readily bashed and many users...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
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		<title><![CDATA[Controlling Contract Center Chaos]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=68793]]></link>
		<description><![CDATA[Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For several years, every trade show, conference and trade publication has been talking about adding and integrating inbound and outbound telephone channels, IVRs, email and web contact in the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/phone.html"><![CDATA[Phone]]></category>
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		<title><![CDATA[Banta Streamlines Existing Production, Warehousing and Distribution of Print and Promotional Materials Into a Seamless, Total Supply Chain Management System for its Pharmaceutical Customer]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=102191]]></link>
		<description><![CDATA[Banta's customer is a division of a premier global healthcare products company with sales in excess of $13 billion and operations in more than 100 countries. A program was needed to streamline existing production, warehousing and distribution of print and promotional materials into a seamless, total supply chain management system....]]></description>
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