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- IP Telephony Enhances Customer Experience and Streamlines Business
- The client is a leading global financial services firm with assets of over $500 billion and operations in more than 50 countries. The challenge was to develop a new telephony strategy for the firm's consumer, small business and middle-market financial services franchise. The company helped the financial institution by setting...
- Case studies
- Fios Integrates Salesforce With IP Telephony for One-Click Connect From Sales to Leads; Pipeline Visibility, BPM Integration Drive Company Success
- Fios Inc. increased its visibility and productivity throughout its sales channel by integrating Salesforce.com's CRM solution with its existing Business Process Management BPM system through the sforce on-demand platform. The integration enables all Fios users to access up-to-the-minute sales reports, job orders and detailed customer status reports on-demand from any...
- Case studies
- The Education Sector Rates Importance of IP Telephony Features, Management and Applications
- In October 2006, Computerworld invited IT influencers in the education sector to participate in a survey on IP telephony. The goal of the survey was to better understand the challenges of IP telephony within K-12 and college/university-level institutions and to learn how those challenges differ across these diverse types of...
- White papers 2006-11-01
- What's SIP Got to Do With It?: Five Compelling Reasons Why SIP Will Dominate Enterprise IP Telephony
- As demand for IP telephony and SIP services and implementations continues to accelerate, the public telephone network faces change. A mainstay of the global economy for the past ten decades, it is losing ground to a network of world-wide IP communications integrated with simple, secure, standards-based, applications-rich implementations and services....
- White papers 2005-07-01
- Cyber Security for IP Telephony
- Experts believe VoIP will transform the telecommunications industry. Commercial use is rising because IP telephony is typically more economical than traditional telephone service. Competition is forcing carriers to consider VoIP because cable companies and other providers are luring voice customers with this cheaper Internet-based service. IP telephony usage will soar...
- White papers 2005-05-01
- Construction Sites Communications Towards the Integration of IP Telephony
- This paper provides a summary of the telecommunications means and technologies used in construction with an overview of the advantages and drawbacks of each technology. It also describes the new communication paradigm that is the IP Telephony and its potential use at the jobsite. This includes the presentation and description...
- White papers 2004-08-01
- IP Telephony Puts the Service Back Into Financial Services
- The convergence of voice and data systems into a single, intelligent network is revolutionizing the way financial services institutions conduct business. Internet protocol telephony can help financial institutions boost customer satisfaction and retention while reducing costs, addressing risks, streamlining business processes and, ultimately, achieving significant return on investment. IP telephony...
- White papers 2004-03-16
- Assessing the Impact of Internet Telephony on the Deployment of Telecommunications Infrastructure
- The purpose of this research is to determine whether Internet telephony has had a negative impact on a country's telecommunications infrastructure. Using panel data the statistical analysis shows that call-back did not have a negative effect on infrastructure and high income countries benefited from that technology. Internet telephony shows a...
- White papers 2004-02-01
- SWOT Analysis: Market Evolution
- IP Telephony technology is changing the way people communicate and conduct business, but many have reservations about the Quality of Service QOS that can be achieved. In the very early stages of IP Telephony the lack of interoperability between products from different vendors meant the majority of the market for...
- White papers 2003-01-01
Additional Resources
- IP Adoption Drives the European Business Telephony Endpoints Market
- LONDON -- The European business telephony market is experiencing solid growth. However, in order to overcome the tendency of companies to reuse their existing phones when upgrading their systems, vendors must present a compelling offer, which guarantees immediate and tangible business benefits. New analysis from Frost & Sullivan...
- Articles 2008-06-25
- Cablemas, Cedar Point Communications Team Up for Expanded Voice Deployments in Mexico
- Cedar PointCommunications, Inc., a worldwide leader in integrated Voice over IP VoIPswitching technologies for service providers and enterprisetelecommunications operators, and Cablemas S.A. of Mexico today announcedan expansion of the relationship between the two companies in conjunctionwith deployment of Cablemas voice services in four new markets. The agreement calls for Cablemas...
- Articles 2008-06-25
- Digium announces partnership with Critical Links
- TELECOMWORLDWIRE-25 June 2008-Digium announces partnership with Critical LinksC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Digium Inc, an open source telephony company, and Critical Links, a networking technology company, announced on Tuesday (24 June) that Digium will be the exclusive vendor of Asterisk-compatible analog and digital PCI and PCIe telephony boards...
- Articles 2008-06-25
- Extreme Networks and Leading Integrator Strategic Products and Services Partner to Deliver Converged Network Solutions
- Furthering its channel partner commitment, Extreme Networks , Inc.(NASDAQ: EXTR) today announced that Strategic Products and Services SPS,a national leader in providing full-service integrated telecommunicationsand enterprise convergence solutions, has achieved Extreme Networks'Diamond Elite level partner status as part of its NorthAmerican Channel Partner Program . SPS is also...
- Articles 2008-06-25
- SMBs Offer Good Growth Opportunities for Open Source Telephony Vendors
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/1843c4/european_open_sour) has announced the addition of Frost & Sullivan's new report "European Open Source Telephony Market" to their offering. Cost Benefits Driving Adoption Open source telephony is gradually gaining traction in Europe due its cost advantages over IP PBX, proprietary...
- Articles 2008-06-24
- Blueslice and Cisco Partner on IMS Solution
- Bringing together the best-of-breed Blueslice HSS and Cisco IP Core Networks enables operators to capitalize on new market opportunities. MONTREAL -- Blueslice Networks offers the leading telecom vendor of the world a simple solution to the IP Multimedia Subsystem, IMS, evolution. Blueslice has announced today that their HSS...
- Articles 2008-06-24
- Infrastructure to Refresh Global Enterprise Telephony Market Expansion
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/f2146a/world_enterprise_t) has announced the addition of Frost & Sullivan's new report "World Enterprise Telephony Markets" to their offering. OPEX reduction through network and skill convergence across voice and data infrastructure is driving growth of world enterprise IP telephony markets. With these benefits...
- Articles 2008-06-24
- Vertical's SBX IP 320™ Receives the 2008 TMC Labs Innovation Award from Internet Telephony Magazine
- Affordable Converged Business Telephony System Delivers Enterprise Class Communications CAMBRIDGE, Mass. -- Vertical Communications, (Nasdaq:VRCC.OB), a leading provider of next-generation, IP-based phone systems and voice applications, announced today that Technology Marketing Corporation (TMC([R])) named Vertical's SBX IP 320 as a 2008 TMC Labs Innovation Award winner presented by...
- Articles 2008-06-24
- IPtimize Teams with BroadSoft on Offering for Cable Service Providers
- IPtimize Cable System Customers Can Offer Advanced Multimedia IP Services to Markets of All Sizes DENVER -- IPtimize, Inc. (Pink Sheets: IPZI)("IPtimize"), a broadband voice and data service provider, announced today that it will work with BroadSoft, Inc., the leading provider of VoIP application software, to enable IPtimize...
- Articles 2008-06-24
- Digium® and Critical Links Partner to Offer Asterisk-Compatible Telephony Boards to Carrier Market
- HUNTSVILLE, Ala. & FAIRFIELD, N.J. -- Digium[R], Inc., the Asterisk[R] Company, and Critical Links, a global provider of converged voice, data and IT solutions for SMBs, announced today that Digium will be the exclusive vendor of Asterisk-compatible analog and digital PCI and PCIe telephony boards for Critical Links' flagship edgeBOX[TM]...
- Articles 2008-06-23
- NYC-Based M5 Networks Welcomed To Rochester By Mayor
- Innovative business telephony company chooses Rochester for its high tech talent pool and growth opportunities ROCHESTER, N.Y., June 23 /PRNewswire/ -- Manhattan-headquartered M5 Networks, Inc. (http://www.m5net.com/) celebrated the opening of its Rochester office today as Mayor Robert Duffy and Carlos Carballada, The City of Rochester's Commissioner of...
- Articles 2008-06-23
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