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- Irish Life & Permanent deploys out-of-the-box ITIL solution from Axios.
- M2 PRESSWIRE-16 March 2007-AXIOS SYSTEMS: Irish Life & Permanent deploys out-of-the-box ITIL solution from AxiosC1994-2007 M2 COMMUNICATIONS LTD RDATE:16032007 Edinburgh, UK - Axios Systems (www.axiossystems.com), the leading international IT Service Management ITSM company, today announced Irish Life & Permanent, Dublin-based...
- Research articles 2007-03-16
Additional Resources
- DigiMine releases segmenting tool; Analytics firm says product's easy user interface sets it apart in crowded market.(CRM Strategies)
- Byline: CAROL KROL Data analytics provider digiMine earlier this month announced the addition of a new segmentation product, Customer Segment Manager, to its data analytics services. Customer Segment Manager, which is being beta-tested by several companies including Dow Jones & Co.'s Electronic Publishing...
- Research articles 2002-11-11
- Asyst Automation Inc. recruits Daifuku's long-time service manager, Marc O'Mara
- WILMINGTON, Mass.--BUSINESS WIRE--Jan. 17, 1995--Asyst Automation Inc., the wholly owned subsidiary of Asyst Technologies Inc. (NASDAQ:ASYT), Tuesday announced it has recruited Marc O'Mara to its newly created position of director, customer services.O'Mara was previously service manager for Daifuku USA Inc. (Columbus, Ohio), the U.S. arm of Daifuku Co. LTD., Japan's...
- Research articles 1995-01-17
- Dealing with a Customer Incident
- It’s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire—and the customer is looking to you to rescue his business. If a company employee tries to...
- Articles 2007-02-28
- How They Did It: Seven Intrapreneur Success Stories
- Seven successful intrapreneurs reveal what it took to launch new ventures at Kodak, Toyota, Yahoo, and other major companies. .logoimg { float:right; border:1px solid #eee; padding:4px; background:#fff;} Kodak Intrapreneur:...
- Articles 2008-04-10
- Producing Customer Magazines
- Customer magazines help companies build credibility and strengthen customer relationships by offering regular channels of communication that focus on issues relevant to customers. "Relationship publishing" should incorporate a powerful mix of opinion, product information, and attitude. This may require journalistic skills, as well as design and production resources. What...
- Articles 2007-11-27
- Dealing with Customer Inquiries
- Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...
- Articles 2007-05-01
- IP - See It, Hear It, Just Don't Touch It | BTalk Australia
- Cadbury Limited is trying to protect various shades of the colour Purple, claiming that it's part of their own "intellectual property". Today on BTalk Australia Phil Dobbie asks Peter Willimott, Director of Marketing and Customer Engagement at IP Australia, what sort of IP assets you can protect and how exposed...
- Blog posts 2008-06-09
- How to Handle a Demotivating Boss.
- A reader writes: Great 7 steps for motivation. How do you handle it when your manager ignores your motivation, or worse, tells you your motivation is irrelevant and that your sole motivation should be to make the numbers? In that post (Get Motivated. Here's How.)...
- Blog posts 2007-11-19
- Nokia hates counterfeiting so much that they're starting a new company just to fight it
- When you're a company that makes revenues almost exclusively from the sale of mobile handsets, whoring of patents aside, then you take counterfeit hardware pretty seriously. In China it's really easy to find a Nokia (NYSE: NOK) clone, powered by a MediaTek chipset, running some local operating system that most...
- News items 2009-10-27
- Comcast's Twitter Man
- By Rebecca Reisner I think it's safe to call Comcast's Frank Eliason the most famous customer service manager in the U.S., possibly in the world. Ten months ago, Eliason, whose official title is director of digital care, came up with the idea of using Twitter to interact with customers of...
- News items 2009-08-07
- Texas cities pursue fines against charter.
- Fort Worth and nine other Texas cities are seeking cal approval for a formal hearing to end a dispute with Charter Communications Inc. over customer-service lapses. Fort Worth cable services manager Randy Westerman said it would be a couple o ...
- Research articles 2004-03-15
- Covance Appoints Carlo Medici as General Manager for Clinical Services, North America
- PRINCETON, N.J.--BUSINESS WIRE--May 28, 1998-- -- Proven Track Record in Enhancing Customer Satisfaction Will Strengthen Clinical Operations -- Covance Inc. (NYSE: CVD) today announced that it has appointed Carlo Medici as Corporate Vice President and General Manager for Clinical Services, North America. Mr. Medici will focus on accelerating...
- Research articles 1998-05-28
- Former Hedge Fund Manager Claims ATandT Was Behind Apple's Google Voice Ban:
- Former Hedge Fund Manager Claims ATandT Was Behind Apple's Google Voice Ban:( Page 1 of 2 )Former hedge fund manager Andy Kessler said ATandT was the real villain behind Apple's ban of Google Voice from its iPhone App Store. The piece comes just days before the companies are expected to...
- News items 2009-08-19
- Should You Offshore Your Services?
- Companies have been taking their manufacturing operations offshore for quite some time, but only in the past decade have companies started regularly sending their service jobs to countries like India and China. I recently spoke about the benefits and risks involved in service offshoring  with Dr. Robert Kennedy pictured, a...
- Blog posts 2009-05-19
- Big Banks' Sneaky New Tricks
- With direct access to your cash, financial institutions have developed a range of clever ploys to whittle down your account. A few banks are starting to change gears — but for many consumers, that news is too little, too late. A few weeks ago, Bank of America hit the...
- Articles 2009-09-25
- Starting an Import Business
- Importing is pretty basic: You simply purchase goods from one country to sell in another. The rationale for importing is twofold:to obtain goods or materials from a source who either offers the lowest available price, or who provides the best quality for costto obtain raw materials, components, or finished goods...
- Articles 2007-10-29
- Streamlining airport operations: Nancy Ornelas, product manager for the Streamline resource management systems at Sabre Airline Solutions explains how technology can fully optimise your satff resources.(I.T.)
- For an airport operation, airline or ground handling company, the optimal use of employees is not only essential to improving performance and customer service, but it also saves money. Flight delays, cancelled services, holidays and absenteeism occur For an airport operation, airline or ground handling company,...
- Research articles 2005-03-01
- Qantas to Open New Customer Service Centre of Excellence.
- M2 PRESSWIRE-11 March 2008-Qantas Airways Limited: Qantas to Open New Customer Service Centre of ExcellenceC1994-2008 M2 COMMUNICATIONS LTD RDATE:11032008 Sydney -- Qantas announced today it would open a new customer service Centre of Excellence in Sydney in October 2008...
- Research articles 2008-03-11
- Poundland pilots contactless payment
- You are here: E-Commerce news / Poundland pilots contactless payment Commidea has announced a trial with Poundland to upgrade its integrated EPOS payment solution with contactless technology, using Barclaycard as the merchant acquirer. Customers can present their contactless enabled credit or debit card to a reader to make a purchase...
- News items 2009-08-12
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