Accountability in business and in government is the cornerstone of good governance and ultimately, good performance. Without single point accountability for processes, organisations have no means of ensuring that what have been determined as the goals for the organisation are likely to be met. A useful tool for identifying who...
Time tracking is the act of recording the time spent on each activity in a day or in a particular period of time. It is a very important part of time management, which is very important to keep pace in the fast-moving world. Time tracking was first used to keep...
Time tracking means keeping a detailed account of each action and deed performed in a particular period of time. Time tracking and management have become very important in today's fast-paced world. Time tracking as a program is finding applications in all fields, especially business and industry. This is because it...
Today's consultative BPOs are a unique example of 'Global fusion' where different cultures and processes 'Fuse' to release an enormous energy viz. worker enthusiasm and significantly higher revenues too. Many BPO employ expatriate multicultural staff from different countries to deliver integrated BPO i.e. both the contact center as well the...
The global business landscape has changed dramatically in the last couple of years thanks to growth of outsourcing. Outsourcing has gained strength as a management strategy for sustaining global growth as well competitive advantage to overcome the challenges of ever growing business complexities. So whether it's a Fortune 100 transnationals...
Organizations have now begun to recognize the real costs and inherent risks of outsourcing. Instead of simplifying operations, outsourcing often introduces complexity, increased cost, and friction into the value chain, requiring more senior management attention and deeper management skills than anticipated. In addition, outsourcing has allowed organizations to transfer financial...
India in the last decade has capitalized on its skilled human resource pool and has become the czar of Information Technology. Since early 1990's, Business Process Outsourcing a compatible next step of IT wave swung India. Today, India is the hub for process outsourcing, especially from US and UK. China,...
The ITES or BPO industry is a young and nascent sector in India and has been in existence for a little more than five years. Despite its recent arrival on the Indian scene, the industry has grown phenomenally and has now become a very important part of the export-oriented IT...
Ethical compliance presents a strong public image and upholds the integrity and character of an organization. Whether personal or professional, not many people will want to associate with unethical individuals. It makes a lot more sense to do business with ethical organizations as it has a direct influence on the...
When meeting with a potential client, a person's goal is to uncover a need they may have that matches a service that the person provides. How can a person do this? Ask open-ended questions, that is, ask questions that will evoke a conversation. For example, an open-ended question may start...
