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- Connaught Profit Rises 39 Percent
- By Farah MasterLONDON (Reuters UK) -Support services group Connaught CNT met expectations with a 39 percent increase in full-year profit and said on Tuesday its growing order book would provide good future earnings growth.Connaught, which provides property services to owners and occupiers of buildings, posted a pretax profit of 42.5...
- News items 2009-10-13
- OPT and Lockheed aim for utility-scale wave power
- New Jersey-based Ocean Power Technologies OPT has signed an engineering services deal with Lockheed Martin to adapt OPT’s wave energy systems for utility-scale power projects. Lockheed is providing expertise in systems integration, lean manufacturing, and test and optimisation analysis. The partnership builds on a deal signed in January to...
- Articles 2009-10-13
- Business Process Outsourcing and Offshoring
- It is more challenging then ever to improve business performance. The global economic downturn, diminishing returns on capital, internal business constrains and new security and governance requirements all conspire to depress companies result. Operating under such market condition make it difficult for industry to survive. In such condition BPO make...
- White papers 2003-09-01
- BPO Big Bang: Turning Theory Into Practice
- This article is about Organizations, which use Business Process Outsourcing BPO to accomplish a wide range of objectives, using different relationship profiles. What makes one relationship work and another one fail is examined here in detail. As the scope of BPO explodes, relationships are the key of creating value in...
- White papers 2003-01-01
- BPO Takes Off
- Business Process Outsourcing enters its second decade as a substantially changed animal, far more complex than the single-process, single-location arrangements that marked the early years. BPO now commonly entails outsourcing multiple functions, often to a single provider, with the work performed in multiple locations spread around the globe or "co-sourced"...
- White papers 2003-01-01
- Business Process Outsourcing Big Bang : Creating Value in an Expanding Universe
- Business Process Outsourcing once had a clear place in the executive's toolkit — it was used to achieve cost savings in transaction-intensive, back office business processes. That's all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical...
- White papers 2002-08-01
- Three Kinds of Savings Labor Arbitrage: How the Numbers Work
- BPO is gaining significant traction in the outsourcing marketplace because of new components that create additional levels of value. Americans are discovering that not all talent on the planet resides in the United States. Major companies using offshore resources include technology companies; call center support and financial services companies. Labor...
- White papers 2003-09-01
- The Whole Ball of Wax
- Unlike traditional outsourcers, BPOs can connect processes in new, efficient ways that their clients never dreamed of. But once you turn over an entire business function to a third party, it's hard to turn back if the outsourcer doesn't meet your expectations. While the reasons companies switch to outsourcers almost...
- White papers 2001-11-01
- Measuring Performance in Chaotic Networks
- This white paper briefly explores the use of BPO as a discipline and supply chain event management as a technology to build a risk management framework for chaotic networks. BPO is used to set process standards and operational expectations at the interface. This allows each order-to-delivery-to-cash cycle to be executed...
- White papers 2003-07-26
- BPO Relationships
- Outsourcing business processes hits much closer to home than simply outsourcing IT. Here is how some executives balance the risks and rewards. In the rush to outsource, many companies fail to recognize the myriad risks posed by shifting critical business processes like HR, finance, accounting, and supply-chain systems to providers...
- White papers 2003-09-03
- Managing Political Risks in Offshore Business Process Outsourcing
- The logic of cost cutting – doubly compelling in difficult economic times – has driven explosive growth in offshore business process outsourcing BPO. The industry's three leading firms have each recorded average annual revenue growth in excess of 25 percent during the past five years. This White Paper provides information...
- White papers 2003-06-01
- Management Trends in Outsourcing
- This article mainly emphasizes upon management trends in outsourcing. Harvard Business Review has identified outsourcing as one of the most important management ideas and practices of the past 75 years. Studies clearly indicate that outsourcing is increasingly viewed positively by executives and top management alike, at both US and multinational...
- White papers 2003-01-01
- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- Part 3: What's Driving the Growth of BPO?
- Transaction engines have emerged in BPO to provide solutions to repetitive activities. These engines incorporate labor arbitrage and economies of scale into the leverage creation of benefits provided by the solution. The article shows a profile of the different types of transaction engines that are emerging. Transaction engines should be...
- White papers 2003-03-01
- What's Driving the Growth of BPO? The Impact of Labor Arbitrage - I
- To the casual observer, the fundamental sources of leverage - technology, best practices, and scale -- that were behind the growth of IT outsourcing are now driving the pace of BPO outsourcing. However, a deeper look reveals that the primary driver is the combination of labor arbitrage with these leverage...
- White papers 2002-11-01
- What's Driving The Growth Of BPO? The Emergence Of Transaction Engines - II
- The term "transaction engine" is intended to capture the repetitive and scalable nature of the solutions outsourcing providers develop to provide BPO services through the use of labor arbitrage. The article discusses the two types of repetitive activities in a transaction engine and the synergy across these two types. Transaction...
- White papers 2002-12-01
- Customer Relationship Management: Managing Your Customer Relationships With Business Process Outsourcing
- Business process outsourcing, or contracting with an external organization to take primary responsibility for providing a business process or function, is not new in customer care. Organizations have long contracted out highly structured call center processes. These arrangements have helped organizations cope effectively with fluctuating capacity demands, reduce costs by...
- White papers 2002-01-01
- Building A Case For BPO Why Haven't Companies Recognized The Value Proposition?
- Business process outsourcing BPO has been a highly successful business solution strategy for several years now. Fortune 500 organizations know the value proposition of outsourcing important, non-core business processes have adopted BPO as a cornerstone of their strategic objectives. It is considered as a means of focusing their time, talent,...
- White papers 2002-07-01
- Smoothing Over The Privacy Potholes In BPO Outsourcing
- Recent developments in privacy laws in both the U.S. and abroad have created some unwelcome new potholes for outsourcing transactions. Privacy and data security are emerging as key new topics that present both legal and business risks. Failure to consider and plan for privacy issues can make for a bumpy...
- White papers 2002-03-01
- Not Your Father's Outsourcing Deal
- Outsourcing the administrative, transactional, and technology elements of business processes is the current wave. Key enablers for BPO have been in place for some time and share many characteristics with IT outsourcing. However, the majority of BPO growth will be offshore. Besides labor costs, offshore BPO is driven by capital-market...
- White papers 2003-06-01
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