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	<title><![CDATA[it operations and quality management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/it+operations+and+quality+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to it operations and quality management]]></description>
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		<title><![CDATA[An Introduction To Project Quality Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=950633]]></link>
		<description><![CDATA[Budgets and timeframes are integral elements of project management and are often the key elements used when assessing a project's performance. Quality means different things to different people. In the traditional sense, quality may be used to describe something produced by a craftsman. From a manufacturing perspective quality is understood...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 17 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/pm+hut.html"><![CDATA[PM Hut]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[ISO/TS 16949:2009 Transition (Odak Danismanlik)]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=976081]]></link>
		<description><![CDATA[As a result of harmonisation efforts regarding the supplier quality management system requirements, ISO/TS 16949:1999 (based on ISO 9001:1994) was first released in 1999. The aim was to form a globally recognized automotive sector requirements document. In March 2002, the revised version of ISO/TS 16949 (based on ISO 9001:2000) was...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 25 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/iso.html"><![CDATA[ISO]]></category>
		<category domain="http://resources.bnet.com/topic/supplier.html"><![CDATA[Supplier]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/business+scene.html"><![CDATA[Business Scene]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/iso+standards.html"><![CDATA[Iso standards]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Ten Things To Look For When Reviewing A Project Plan]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=970697]]></link>
		<description><![CDATA[Implementing project management and quality management programs introduces change into the work environment. It means moving people from old methods, structures and procedures into new ones. It involves learning new skills and roles. Even for a stable organization, it is difficult to manage the transition using regular structures and approaches...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+improvement+architects.html"><![CDATA[Business Improvement Architects]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Quality Management Within Project Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=970815]]></link>
		<description><![CDATA[The project schedule is the key to time management and should form the basis of the resource planning and financial planning for the project. To manage a project of any significance it is essential that a project schedule or project plan be developed. A major aspect of time management is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 09 Mar 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/project+management+gems.html"><![CDATA[Project Management Gems]]></category>
		<category domain="http://resources.bnet.com/topic/project+schedule.html"><![CDATA[Project Schedule]]></category>
		<category domain="http://resources.bnet.com/topic/time+management.html"><![CDATA[Time Management]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Contact Transformation: An Accenture Perspective - Call Monitoring And Quality Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1181141]]></link>
		<description><![CDATA[Listening to the "Voice of the customer" has never been more important. While most companies do their best to listen to their customers, tapping the wealth of insight embedded in the calls received by contact centers has, until now, been far too labor-intensive to be done feasibly at scale. Today,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 09 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/monitoring.html"><![CDATA[Monitoring]]></category>
		<category domain="http://resources.bnet.com/topic/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
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	</item>
	<item>
		<title><![CDATA[INS' Six Sigma EPM Solution Maximizes Returns For Quality Management Programs]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=275870]]></link>
		<description><![CDATA[International Network Services (INS') six sigma enterprise Project Management EPM Solution taps the true potential of quality management methodologies by providing a centralized, integrated application that leverages the industry-leading Microsoft Office EPM platform with the Six Sigma methodology to provide enhanced visibility and control of the project portfolio. This paper...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 20 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/international+network+services.html"><![CDATA[International Network Services]]></category>
		<category domain="http://resources.bnet.com/topic/ins.html"><![CDATA[INS]]></category>
		<category domain="http://resources.bnet.com/topic/six+sigma.html"><![CDATA[Six Sigma]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Significance of Quality Certification: The Case of the Software Industry in India]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=151719]]></link>
		<description><![CDATA[Total quality management TQM, ISO 9000, the Capability Maturity Model standards, and the consequent operational-performance indicators of organizations are of interest to researchers as well as the business community. An empirical study addressing these issues is presented in this article. The study, probably the first of its kind in the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 23 Dec 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/certification.html"><![CDATA[Certification]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/american+society+for+quality.html"><![CDATA[American Society For Quality]]></category>
		<category domain="http://resources.bnet.com/topic/total+quality+management.html"><![CDATA[Total Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality+certification.html"><![CDATA[Quality Certification]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/capability+maturity+model+%2528cmm%2529.html"><![CDATA[Capability Maturity Model (CMM)]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://resources.bnet.com/topic/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
	</item>
	<item>
		<title><![CDATA[Total Quality Management - The Time Has Come for Metallurgical Plants]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=165228]]></link>
		<description><![CDATA[The principles of quality management are well developed and, from a practical standpoint, thoroughly implemented in the process industries of Japan. Although these principles are now applied to the U.S. manufacturing industry, and as a result, the steel industry, they have been largely ignored in the non-ferrous and precious metals...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jul 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/total+quality+management.html"><![CDATA[Total Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
	</item>
	<item>
		<title><![CDATA[Integrating ISO 9001:2000 With ISO/TS 16949 and AS9100]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=163807]]></link>
		<description><![CDATA[The ISO 9000:2000 standards are a set of international quality management standards and guidelines. Since their initial publication in 1987, they have earned a global reputation as the basis for establishing quality management systems. Fundamentally, the impetus for this Quality Management System QMS has been the philosophy of W. Edwards...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 06 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/iso+9000%253a2000.html"><![CDATA[ISO 9000:2000]]></category>
		<category domain="http://resources.bnet.com/topic/iso+9001%253a2000.html"><![CDATA[ISO 9001:2000]]></category>
		<category domain="http://resources.bnet.com/topic/w.+edwards+deming.html"><![CDATA[W. Edwards Deming]]></category>
		<category domain="http://resources.bnet.com/topic/american+society+for+quality.html"><![CDATA[American Society For Quality]]></category>
		<category domain="http://resources.bnet.com/topic/iso%252fts+16949.html"><![CDATA[ISO/TS 16949]]></category>
		<category domain="http://resources.bnet.com/topic/iso+9000%253a2000+standard.html"><![CDATA[ISO 9000:2000 Standard]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/iso+standards.html"><![CDATA[Iso standards]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Automotive: Issues, Perspectives & a Powerful Enterprise Solution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=254682]]></link>
		<description><![CDATA[With ISO/TS16949:2002 global quality standard set to replace QS 9000, the automotive industry is poised for change. While QS 9000 is based on requirements from the Big three automakers, ISO/TS16949:2002 not only combines ISO 9001:2000, but includes automotive requirements from national and international quality standards (QS 9000, VDA 6.1, EAQF...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 02 Mar 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/automobile+company.html"><![CDATA[Automobile Company]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/metricstream+inc..html"><![CDATA[MetricStream Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[The New Year 2000 ISO 9000 Standards - An Executive Summary]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=57131]]></link>
		<description><![CDATA[Extensive surveys have been carried out on a worldwide basis in order to understand better the needs of all ISO user groups. The objective of the article is to discuss revised standards taken into account with all previous experience of quality management systems. It specifies that these standards will result...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 24 Apr 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/y2k.html"><![CDATA[Y2K]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/standards.html"><![CDATA[Standards]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Quality Management System Performance - The Missing Links]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=127047]]></link>
		<description><![CDATA[ISO/TS 16949 is the culmination of more than decade of harmonization activities in the automotive sector. In the US, these activities began in June 1988 with the sanctioning of the Supplier Quality Requirements Task Force SQRTF. SQRTF produced a series of quality reference manuals common to Chrysler, Ford, and GM....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 15 Apr 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/iso+standards.html"><![CDATA[Iso standards]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Quality Management System Strategies - The On-Going Journey]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=127048]]></link>
		<description><![CDATA[Quality system standards are all about preparation and execution. For those already certified and who have a robust quality system already in place, this information is not new. When looking at the standards regarding quality systems, rather than focusing on the minor details and producing a line-by-line interpretation, the larger...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 15 Apr 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/quality+system.html"><![CDATA[Quality System]]></category>
		<category domain="http://resources.bnet.com/topic/quality+system+standard.html"><![CDATA[Quality System Standard]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Quality Management Systems in Agriculture Need and Opportunity]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=159650]]></link>
		<description><![CDATA[Quality management systems, with their associated statistical process controls and traceability, are not new to world industry, but the concept is a radical departure from the generic commodity mindset that has typified agriculture. Trading undifferentiated commodities at constantly eroding margins provides little incentive for quality beyond that needed for minimal...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 27 Mar 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agriculture.html"><![CDATA[Agriculture]]></category>
		<category domain="http://resources.bnet.com/topic/iowa+state+university.html"><![CDATA[Iowa State University]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Service Quality Management White Paper]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=158073]]></link>
		<description><![CDATA[This white paper explains what service quality management and Service Level Agreement SLA management are and why they are getting more and more attention in the industry. They give some technical descriptions of the products HP has developed to help customers manage all sorts of SLAs in a flexible but...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Feb 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/hp+openview+service+quality+manager.html"><![CDATA[HP OpenView Service Quality Manager]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
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		<title><![CDATA[Six sigma at Ford Revisted]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=55164]]></link>
		<description><![CDATA[pany's former director of corporate deployment for Consumer Driven 6-Sigma sought an effective method to improve quality. Top management soon joined the cheering section, and Six Sigma efforts have been persistent ever since. The company also gave emphasis upon measuring Quality Management and the most effective way to measure a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/qci+international.html"><![CDATA[QCI International]]></category>
		<category domain="http://resources.bnet.com/topic/ford+motor+co..html"><![CDATA[Ford Motor Co.]]></category>
		<category domain="http://resources.bnet.com/topic/six+sigma.html"><![CDATA[Six Sigma]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">F</category>
		<category domain="tickers">F</category>
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		<title><![CDATA[Quality Management Principles]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=56134]]></link>
		<description><![CDATA[This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[ISO/TS (Technical Specification) 16949]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=56654]]></link>
		<description><![CDATA[ISO/TS Technical Specification 16949 is a quality management system standard specific to the Automotive industry, which includes all the requirements of the ISO 9000 quality management system standard verbatim. In addition, the standard combines the AVSQ Italian, EAQF French, QS-9000 US and VDA 6.1 German automotive requirements. This article also...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/specification.html"><![CDATA[Specification]]></category>
		<category domain="http://resources.bnet.com/topic/quality+management+system.html"><![CDATA[Quality Management System]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/iso+standards.html"><![CDATA[Iso standards]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
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		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Implementing ISO 9001 In A Union Environment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=58588]]></link>
		<description><![CDATA["It may be unfashionable to consider unions as a company's ally in anything, much less the pursuit of a quality management system certification such as ISO 9001. However, more and more studies are showing that unionized companies are more profitable, and that union employees are better trained, less likely to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/environment.html"><![CDATA[Environment]]></category>
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		<category domain="http://resources.bnet.com/topic/iso+9001.html"><![CDATA[ISO 9001]]></category>
		<category domain="http://resources.bnet.com/topic/oxebridge+quality+resources.html"><![CDATA[Oxebridge Quality Resources]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/iso+standards.html"><![CDATA[Iso standards]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<title><![CDATA[Vuteq Corporation the First to be Certified to the International Automotive Supplier Technical Specification ISO/TS 16949: 2002]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=58860]]></link>
		<description><![CDATA[Vuteq Corporation is a North American automobile component manufacturer and supplier with locations in Canada, Illinois, Indiana, Kentucky and California. The challenge was to change their quality management system at the same time they expanded their facility to be able to produce the new products. In solutions the Awareness Training...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/quality+management.html"><![CDATA[Quality Management]]></category>
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		<category domain="http://resources.bnet.com/topic/eagle+group.html"><![CDATA[Eagle Group]]></category>
		<category domain="http://resources.bnet.com/topic/iso%252fts+16949.html"><![CDATA[ISO/TS 16949]]></category>
		<category domain="http://resources.bnet.com/topic/eagle+group+usa.html"><![CDATA[Eagle Group USA]]></category>
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		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
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