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- The Snowball Effect:Characteristics of Outstanding Outsourcing Relationships
- Outsourcing is complex and strategic, and executives need a breadth of skills and adepth of knowledge to do it successfully.Outstanding success in outsourcing occurs when the buyer selects a service provider that ensures the greatest impact on the buyer's business imperatives, when a risk reward pricing structure is used as...
- White papers 2002-02-01
- Audit Rights in Outsourcing
- This article discusses about the laws relating to Outsourcing services in the telecommunications industry. The customers face problems like expecting that the service provider's invoices will be accurate. To safeguard against potential errors, the customer may require the service provider to explain the invoice before services are rendered and...
- White papers 2003-01-01
- Outsourcing
- Outsourcing is a viable option for companies. Businesses outsource for many and varied reasons-increase shareholder value, reduce costs, business transformation, improve operations, overcome lack of internal capabilities, keep up with competitors, gain competitive advantage. This article is about3PL and 4 PL. 3PLs have led the way in logistics outsourcing....
- White papers 2003-06-01
- Change Without Pain – An Alternative Model for Year One of Outsourcing Agreements
- Studies show that, when asked what they would do differently in structuring their outsourcing relationships, both buyers and service providers respond that they would do more upfront planning for the transition phase. Using the best practice procedures explained in this paper. As the transition phase is almost never smooth and...
- White papers 2003-01-01
- The Sourcing Column
- "The growth of the outsourcing market in the last few years has been spectacular. Outsourcing involves the transfer of an organization's regular business activities functions and processes to an outside service provider that provides the services back to the organization, as defined in a typically long-term contract. The core of...
- White papers 2003-04-01
- The Evolution Of A New Species: The BSP
- Whenever a new business mutation appears in today's survival of the fittest Web world, knowing what to call it is can be a conundrum. It is a time of change in the outsourcing world as the Business Service Provider BSP evolves. The question it tries to address is what exactly...
- White papers 2000-09-01
- Document Mismanagement: When The Customer Miscommunicates A Court Order To Outsourcer
- For corporations that have outsourced any process of document storage or management, electronic discovery procedures in litigation can be a nightmare. The lessons of multiple mistakes by both the enterprise customer and the service provider leads one to suggest some "best practices" in relation to litigation management and document management...
- White papers 2003-01-01
- Fulfilling SLAs With Service Management Technologies
- A Service Level Agreement SLA is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. In today's technology oriented business environment, SLAs are being increasingly viewed as potent tools to ensure optimal performance of the...
- White papers 2003-01-01
- The Past, Present and Future of Ocean Bottom Seismic Systems
- The paper mentions that it's no secret that equipment manufacturers and service providers have had to shoulder an increasing amount of the R&D burden lately. Multicomponent ocean bottom seismic has been no exception. Multicomponent acquisition on land is moving ahead, but what is happening offshore? In what is almost a...
- White papers 2002-09-01
- Principles on Outsourcing of Financial Services for Market Intermediaries
- The volume of activities that regulated market intermediaries ("outsourcing firms" or "firms") outsource to third party service providers ("service providers") continues to increase. This paper discusses how the service provider may be a related party within a corporate group, or an unrelated outside entity. The service provider may itself either...
- White papers 2005-02-01
- Don't Sign That Contract! Getting the Best Price From Your Service Provider
- Renegotiating an outsourcing relationship isn't easy. In many instances one's existing service provider may surprise one with an entirely different pricing approach, which may not be the advantage. Today, clients expect a strategic relationship or partnership with their providers. A vendor provides an integrated set of functional services, some of...
- White papers
- A Practical Approach to Outsourcing Pricing
- The service provider needs to make a profit. So the work that hadn't been discovered earlier suddenly shows up under the category of uncontracted services, billed at rates the client finds hard to stomach. The client begins grousing, complaining that the service provider is always hitting it up with hidden...
- White papers
- Hybrid Model: Domestic Management and Offshore Operations
- Exploiting the price advantages of going offshore with the IT work doesn't always require working directly with a company in another country. A new kind of service provider has emerged that provides a US-based management core to act as a face to Indian-based operations. That's the hybrid model: onshore, offshore,...
- White papers
- What Matters for Outsourcing Success
- The hundreds of billions of dollars spent on IT and business process outsourcing each year reflect a common desire for improved customer satisfaction, greater operational efficiency and higher profits shared by business around the globe. Outsourcing as a business is maturing rapidly. Competition among service providers is growing. Service offerings...
- White papers 2006-01-31
- A Strategic Whitepaper for Service Providers: Leveraging Managed Services for Network Operations Business Success
- The purpose of this whitepaper is to convince service providers of the strategic benefits of outsourcing elements of their network operations to improve their service delivery capabilities, reduce their ongoing costs, and gain a competitive advantage. Even as the worldwide economy experiences renewed growth, the service provider industry continues to...
- White papers 2004-03-14
- From Application Outsourcing To Infrastructure Management
- Offshore Outsourcing is an increasing IS/IT (Information System/Information Technology) strategy that relies on third party Service Providers typically located in developing, low wage countries. The scale and scope is extending from traditional application development activities to embrace infrastructure management. It poses additional risks on both Service Recipients and Providers, which...
- White papers 2005-04-01
- Outsourcing Service Delivery And Cost Management In Today's Demanding Environment
- Over the last several decades, outsourcing, an industry which began in the early 70's, has evolved from fixed price vendor contracts to sophisticated business relationships between the client and service providers. Service providers are being held accountable for supporting and transforming existing environments, providing proactive end to end service delivery,...
- White papers 2006-06-01
- Private Equity, Hedge Fund & Mutual Fund Issues Briefing
- In recent years, coincident with the increasing use of participant-directed plans, complexities related to retirement plan servicing have arisen. In the past, decision-making related to operational matters in retirement plans primarily occurred at the plan sponsor. Nowadays, however, in an effort to control costs and leverage outside expertise, plan sponsors...
- White papers 2008-08-01
- Minds Online: Outsourcing Your Call Center
- Call it inertia or an emotional unwillingness to "Let go." But while other industries have transformed their customer service outsourcing, many telecom service providers have hesitated. Perhaps it's an emotional attachment that dates back to the days of early telephone operator centers. Perhaps it's the belief that "We can do...
- White papers 2009-01-01
- The Outsourcing Checklist: How To Choose The Right Service Provider
- Outsourcing finance and accounting functions is never an easy decision for the CFO. Aside from giving up internal controls, buyers must consider compliance concerns, loss of internal competencies, and perhaps the second-most important choice: who to employ as the service provider. After all, the selection of provider can mean the...
- White papers 2007-01-28
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