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it operations and university of utah

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Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases
University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...
Tags: Customer Service, Knowledge, Thomson Corp., University Of Utah, University Health Care, Help Desk, Call Centers, Knowledge Management, Strategy, It Operations, Enterprise Software, Software, Management
Case studies 2006-01-01
Sharing Property Rights With Contractors In Outsourced New Product Development Relationships
Research, development, and engineering tasks are central to new product development, yet are increasingly contracted to outside parties. Structuring the governance of outsourced development arrangements is complex since, in addition to transaction specific investments and incomplete contracts, the tasks involved are creative in nature and sensitive to outside control, and...
Tags: It Operations, Business Operations, Outsourcing & Subcontracting, Research & Development, Intellectual Property, Outsourcing, University Of Utah, Outsource, Contractor
White papers 2005-06-01
Introduction To Quality
Quality of a product or service is measured by the degree to which the product or service satisfies the needs of the consumers. Quality is always assessed from the consumer’s perspective. Its focus is on customers and it emphasizes continuous improvement and learning. Benchmarking is the process of measuring and...
Tags: Business Operations, Quality, University Of Utah, Total Quality Management, Benchmarking, Tqm/Six Sigma/ISO 9000, It Operations
Presentations 2003-01-01

Additional Resources

Call free hotline today from 10 a.m. to noon
Having a healthy pregnancy and reducing the risk of delivering too soon is the topic of today's Deseret News/Intermountain Healthcare Hotline. From 10 a.m. to noon, Dr. Sean Esplin, a maternal-fetal medicine expert and associate professor at the University of Utah medical school, and registered nurse Katrina Jensen, a care...
Articles 2008-11-08
Speak to doctor or nurse 10-noon on Saturday
Having a healthy pregnancy and reducing the risk of delivering too soon is the topic of Saturday's Deseret News/Intermountain Healthcare Hotline. From 10 a.m. to noon, Dr. Sean Esplin, a maternal-fetal medicine expert and associate professor at the University of Utah medical school, and registered nurse Katrina Jensen, a care...
Articles 2008-11-07
Flu vaccinations for disabled
PROVO -- The Utah County Health Department is adjusting to help disabled individuals get their influenza vaccination a little easier. Disabled residents can visit the Health Department clinic at 151 S. University Ave., where an individual's driver may go inside and a nurse will go to the...
Articles 2008-11-07
Utah soldiers watching Obama on wars
Sgt. Michael Green wants President-elect Barack Obama to focus on human intelligence in Afghanistan, taking the needed time and tapping into the right military talent pool to dig for information from Afghani locals on where the "bad guys" are before sending in more troops to use force. ...
Articles 2008-11-06
U. fans kicking in for season tickets
Zack Lassiter, who is in his fourth year as the University of Utah assistant athletic director for ticket operations, is finding football game days are pretty quiet this year. Not many fans are coming to the ticket office, and those who do often go away disappointed. "When...
Articles 2008-10-21
Capitol Reef field station offers hands-on learning for UVU students
Utah Valley University will become one of the first institutions of its kind to have a presence in a national park, as a field office at Capitol Reef is dedicated Thursday. Adhering to the U.S. National Park Service's mission, the field office in Torrey will maintain historical...
Articles 2008-10-16
Charley's franchisee donates kidney to ailing employee
Charley's Grilled Subs franchisee Marcus Gilbert is only able to offer health insurance to full-time employees at his two stores in Utah, but that didn't stop him from going all out for one of his teenage workers. Last month he gave one of his kidneys to a 17-year-old employee of...
Articles 2008-10-06
Impact: How the bailout will affect Utahns depends on banks
How will Congress' $700 billion financial rescue and $149 billion in tax cuts affect Utah consumers? Depends on what happens at the top of the lending chain. The biggest issue behind the credit crunch is that banks are worried about lending to each other because so many...
Articles 2008-10-04
Fast foods may trigger a desire for quick fixes
Researchers aren't ready to put "may be hazardous to your health" labels on pizza boxes, but if that all-American occasional treat has become all-week fare for teenagers, their brains -- not just their diets -- could be out of whack. According to research findings presented Thursday as...
Articles 2008-09-29
People on the move
-- Kira Case has been promoted to vice president and general manager at Card Cafe. Case has been with the company since its inception and will oversee and manage all operating aspects of the company. Case served as operations manager for the past three years. Previously, she was with a...
Articles 2008-09-27
U. puts neurology center under 1 roof
The University of Utah has brought its neurology departments -- neurology, neurosurgery and radiology -- together under one roof at the new University Health Care Clinical Neurosciences Center. The $20 million, 90,000-square-foot center, which has its own operating rooms and lab, formally opens in two weeks. ...
Articles 2008-09-26
Richards is new CEO of Industrial Supply Co.
Jon Richards has been promoted to CEO of Industrial Supply Co., a Salt Lake City firm that provides maintenance, repair and operational supplies, specialized services and expert safety training. His background in distribution, technology and finance earned Richards the position of chief financial officer in 1998. A year later,...
Articles 2008-09-22
People on the move
-- Ronald W. Jibson has been promoted to president and chief executive officer of Questar Gas. He succeeds Alan K. Allred, who will retire Sept. 1. Jibson joined Questar Gas (formerly Mountain Fuel Supply Co.) 27 years ago as a design engineer. He was named executive price president of Questar...
Articles 2008-08-16
Move over Einstein …: Utah's universities have come up with some pretty cool stuff
Some people might think a university is a place where future geniuses only begin cutting their teeth. But some of the stuff that's originated from Utah's university tech transfer offices could help Q restock James Bond's arsenal, motivate Lance Armstrong to consider new wheels and put Utah on the Internet...
Articles 2008-08-01
Utah's Division of homeland security
Leaders from Utah's private and public sectors gathered to discuss how businesses can work together to be prepared, come what may. Participants discussed ways to best pool resources and make equipment available, how to continue operations during a downfall and where responsibilities lie. The discussion was moderated by Jeff Graviet,...
Articles 2008-08-01
$15.5 million rural broadband network grant
The Federal Communications Commission FCC has awarded a $15.5 million grant to the Center for Telehealth and Cybermedicine Research at the University of New Mexico's Health Sciences Center to design, build, operate and evaluate the Southwest Telehealth Access Grid--a broadband network meant to serve rural areas lacking the technology. The...
Articles 2008-08-01
Boys & Girls Clubs name Utah Youth of Year
If kids today make you worry for the future, Jose Gomez provides some relief. The 18-year-old is Utah's State Youth of the Year for Boys & Girls Clubs of Greater Salt Lake, a selection that has so far garnered him $3,000 in college...
Articles 2008-07-08
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