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Six Sigma and Beyond-The 1.5 Sigma Shift: "Few Six Sigma concepts create more confusion (or wrath) than the so-called 1.5 sigma shift. Over the years, the majority of those writing about the subject really don't understand it. In this column,effforts has been made to explain the true rationale behind this infamous ""statistical correction."" The Standard Normal Distribution...; Tags: TQM/Six Sigma/ISO 9000, Process improvement, QCI International, Six Sigma, tool; White papers
Boeing Company: The case study describes about aircraft manufacturing. Boeing was already outsourcing non-core functions like energy generation. The leading aircraft manufacturing company was nearing the end of a 35-year thermal energy outsourcing agreement, and looking for a new and experienced energy generation partner who could "hit the ground running" to modernize...; Tags: Aerospace & Defense, Boeing Co., aircraft, outsourcing agreement, outsourcing, team; Case studies
Unichem 7217 Desalting Aid Handles Problematic Crude: A Rocky Mountain refiner needed a desalting additive, which would allow him to run high concentrations of a particularly difficult crude. Time after time, high levels of RMPL produced a variety of desalter upsets including water carry over, oil under carry, and poor desalting. After consulting with BJ Chemical Services,...; Tags: Outsourcing, consulting; Case studies
Furmanite at the Cutting Edge: Plans to unlock the immense reserves of the Azeri-Chirag-Gunashi (ACG) field entered their next stage following an extensive rig upgrade on the Chirag platform. Installation of the new well demanded a reliable and versatile casing cutter, one able to cope with the harsh environment. Casing cutting is a cold cutting...; Tags: Furmanite Worldwide, cold calling, technique, environment; Case studies
Turnkey Unit-Substation Control Panel Upgrade Project Adds Remote Control and Data Acquisition: A large Eastern U.S. electric utility company, with the engineering, equipment supply, and project management assistance of S&C Electric Company of Chicago, Illinois, has undertaken a project to upgrade the protection and control panels for a number of unit substations feeding suburban-type loads. S&C engineered and supplied a turnkey control-panel...; Tags: S&C Electric Co., control panel, SCADA, data acquisition, project management, monitor, benefit; Case studies

Investor-Owned Utility Outsources Substation Engineering to S&C: With a General Service Agreement in place, a large investor-owned electric utility in the southeastern United States began outsourcing a significant portion of its substation engineering work to S&C's Power Systems Services Division in March 2000. S&C worked with the utility's engineers to develop design standards and a communication plan...; Tags: S&C Electric Co., outsourcing, agreement, performance, computer; Case studies
Cost-Effective Bridge Assessment: Many steel bridges have been shown to fail assessment to design code BS5400 Part 3. Two consulting firms, both using LUSAS Bridge have proved a 40 tone capacity on a structure that, according to the code, had insufficient lateral restraint and would have required a severe weight restriction. By using...; Tags: LUSAS, modeling, consulting, analysis, Web; Case studies
Central Park, Dublin: Central Park, Dublin is a smaller version of London's Docklands or Paris' La Defense, and Slimdek was chosen for this major commercial development in strong competition with concrete to meet the client's target construction programme. The consulting engineer turned to Slimdek - which had the advantage of achieving the same...; Tags: Corus Group, consulting, benefit; Case studies
Spillover Effects From Wind Power: Case Study in the Framework of the Project Spillovers of Climate Policy: This case study presents an analysis of spillover effects in the development of wind power, based on a review of four recent studies on the development of wind power. These spillover effects are related to onshore wind technology. The development of offshore wind power is in such an early stage...; Tags: Energy Research Centre of the Netherlands, wind energy, spillover, analysis; Case studies
Business Process Management - A New Glue or the Old Soft Shoe?: Business process management (BPM) software helps monitor human and automated processes, automate previously human processes, process something still managed by humans or manage something previously processed by humans. A BPM application monitors business processes, and automates workflow or serves as enterprise application integration (EAI) tool. These products helps to identify...; Tags: Operational planning, Business process automation, Enterprise software, Strategy, International Data Group, BPM, EAI, business process, enterprise application, IT infrastructure, monitor, information technology, tool; White papers
Business Process Management Implementation: A large pharmaceutical firm was experiencing difficulties and delays in reviewing, approving, and distributing their monthly incentive compensation reports due to a process that was overburdened with manual tasks, email based workflow, and lack of process information. Business process management was identified as a solution and the client hired BusinessEdge...; Tags: Operational planning, Business process automation, Strategy, Enterprise software, Sales force management, BPM, incentive based compensation, business process, incentive, e-mail; Case studies
Six Sigma Catapults Hospitals to Next Level of Quality: The quality and variability of care delivered by hospitals is highly profiled in the media today. Six Sigma offers two similar-but-distinct-models to use, depending upon the nature of the project. Initiatives focused on improving existing processes follow a DMAIC (Define, Measure, Analyze, Improve and Control) model; initiatives focused on the...; Tags: TQM/Six Sigma/ISO 9000, Process improvement, HEALTHCARE, iSixSigma, Six Sigma, hospital, health care, team; White papers
Six Sigma...Without the Pain: How Healthcare Providers Can Effectively Integrate Six Sigma Into CQI: The case for adopting Six Sigma in healthcare organizations has more to do with managing the politics and power of quality improvement than applying advanced statistical problem solving tools. For example, in the few hospitals that have successfully deployed Six Sigma, the biggest benefit has been the adoption by the...; Tags: TQM/Six Sigma/ISO 9000, Process improvement, Vertical industries, HEALTHCARE, iSixSigma, Six Sigma, quality improvement, health care company, health care, physician, strategy, benefit, tool; White papers
Package Implementation and Integration, ADM Support and Levels 1 and 2 Help Desk Services Using the Global Delivery Model: Based in Washington D.C., Intelsat is a global satellite communications service provider. Despite having achieved a considerable and positive track record involving project-based implementation work, the challenge was to follow up this success with follow-on outsourcing work. Infosys, Intelsat's preferred partner for ADM or Application Development and Maintenance outsourcing provided...; Tags: Call centers, Intelsat Ltd., Infosys Technologies Ltd., help desk, satellite communication, outsourcing, application development, satellite, information technology; Case studies
Providing High-Volume, Multi-Channel Customer Contact Services for FSA: The U.S. Department of Education's Office of Federal Student Aid (FSA) administers programs that disburse more than $70 billion in financial aid annually to help students pay for post-secondary education. FAS was challenged to reduce unit costs while expanding the services it provides and improving customer satisfaction. Pearson Government solutions...; Tags: Pearson Government Solutions, contact center, customer satisfaction, financial; Case studies
Growing Trend Toward HR Outsourcing in Asia-Pacific: Companies in Asia, as elsewhere, are considering various operational strategies as they develop, expand, and streamline their businesses. Business process outsourcing, including the outsourcing of HR functions, is one such strategy. Some companies have begun with outsourcing payroll operations and, satisfied with the outcome, have gone on to outsource other...; Tags: Hewitt Associates LLC, HR Outsourcing, Asia-Pacific, Human Resources, outsourcing, strategy, BPO, outsource, business process, survey; White papers
Banque Hervet: Landmark Outsourcing Contract Delivers New Opportunities for Growth: Usually, companies decide to outsource because they want to cut support costs or improve service. For Banque Hervet, however, outsourcing was a way to preserve jobs after it had been acquired by a larger competitor. Through an innovative partnership with EDS, the bank has helped create a major new resource...; Tags: Electronic Data Systems Corp., outsource, outsourcing, partnership, bank, job; Case studies
Technology Outsourcing Helps Ensure Flexibility and Growth: Increasing Efficiencies, Saving Money and Adapting to Internal and Regulatory Change: After acquiring several smaller insurers in the 1990s, Liverpool Victoria grew concerned that its expanded back-office environment was draining resources from its most critical functions: sales and customer support. With increased product lines came increased regulatory responsibilities, more complex systems and a larger customer base. To further its success, Liverpool...; Tags: Insurance, Electronic Data Systems Corp., insurance company, back-office, outsourcing, environment, sales; Case studies
Chiron Corporation: Biotechnology Firm Strengthens Project Management Practices, Increases R&D Projects: Chiron Corporation is a biotechnology and pharmaceutical company based in Emeryville, California. Chiron needed to improve its time-to-market performance. It wanted better insight into project scheduling and resource allocation, along with uniform project management to help reduce project delays. Pcubed delivered the Microsoft Office Enterprise Project Management Solution to help...; Tags: Tools & Techniques, Strategy, Microsoft Corp., Chiron Corp., project management, biotechnology, data analysis, R&D, performance; Case studies
Scotiabank: Next Generation Contact Center: Scotiabank, the third-largest bank in Canada in terms of market capitalization and asset size, had delivered solid financial performance in the past decade. However, the vice chairman of Scotiabank's Domestic Bank realized that no single business unit was focused on the profitability and experience of its 5.46 million mass-market customers....; Tags: Accenture Ltd., vice chairman, mass market, bank, market capitalization, asset, financial; Case studies