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34 Resources for

it outsourcing

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Inside a Small Title Company's it outsourcing Success: Like many small businesses, Tri-Source Title Agency, a real-estate title company in Columbus, Ohio, wanted to keep its IT costs down and never really considered outsourcing. But when its Windows-based file server started crashing three times a day in 2002, the President was spending more time fixing IT problems than...; Tags: Strategy, IT cost, outsourcing, information technology, IT outsourcing, leasing, president, IT services, file server, small business, server; Case studies
it outsourcing Configuration: In this paper, we introduce the concept of Information Technology Outsourcing ITO "Configuration", defined as: a high-level description of the set of choices the organization makes in crafting its IT outsourcing portfolio. From research into 49 ITO arrangements studied over time, we identify seven attributes - Scope Grouping, Supplier Grouping,...; Tags: Strategy, Outsourcing, IT Services, London School of Economics, IT outsourcing, information technology, supplier, pricing strategy; White papers 2006-10-01
it outsourcing Contracts And Performance Measurement: The successful outsourcing of IT services in firms has been hampered by the lack of guidance on how to design IT outsourcing contracts to achieve optimal results (Gurbaxani 2006). In particular, theories of the firm have had limited success explaining the choice of particular performance incentives in outsourcing contracts. It...; Tags: Performance management, University of California, IT outsourcing, outsourcing, theory, performance, IT services, information technology, incentive, agent, agency; White papers 2006-09-07
Structure Of Service Level Agreements (SLA) In it outsourcing: The Construct And Its Measurement: The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT...; Tags: Service level management, IT Services, IT outsourcing, SLA, information technology, outsourcing, technique; White papers 2006-06-25
Business Process And it outsourcing: Big Companies, Big Deals: There is no doubt that the opportunity for Information Technology outsourcing and its closely related counterpart, Business Process outsourcing, is on the rise. What started over a decade ago as application development outsourcing to India has now grown by leaps and bounds from a call centers and legacy software application...; Tags: Operational planning, Outsourcing, IT Services, Accenture Ltd., business process, IT outsourcing, BPO, information technology, application development, motivation, industry; White papers 2006-03-01

Proximity and Software Programming: it outsourcing and the Local Market: This paper examines the question of which services are tradable within a concrete setting: the outsourcing of IT services across a broad cross-section of establishments in the US. If markets for IT services are local, then one should expect the entry decisions of IT services firms will depend upon the...; Tags: Carnegie-Mellon University, IT services, outsourcing, information technology, IT outsourcing, supplier, programming, software; White papers 2005-12-01
Competence-Based it outsourcing: In an effort to re-focus on their core competences, an increasing number of companies outsource parts of their IT services. In this paper, based on Hamel and Prahalad's definition of core competences, numerous theoretical models for identifying and analyzing core competences were developed. However, at present, due to the high...; Tags: competence, IT outsourcing, information technology, IT services, outsourcing; White papers 2005-08-11
Demand Supply Management In it outsourcing Partnerships: For decades outsourcing has been growing with double-digit percentages. Different types of outsourcing have emerged, including Business Process Outsourcing and Global Sourcing, and the focus of IT outsourcing partnerships is slowly shifting from efficiency to innovation. Key to achieving this, and making outsourcing a success for both parties, is governance....; Tags: IT Services, Strategy, Atos, IT outsourcing, IT governance, outsourcing, service provisioning, BPO, information technology, business process; White papers 2005-04-29
it outsourcing Rediscovered: Getting Your Share This Time Around: Outsourcing offers a wide range of potential advantages. They include financial benefits (cash benefits through lower operating expenses and non-cash benefits through asset transfers and removal of depreciation from the balance sheet); economic benefits the ability to turn fixed costs into variable ones; accounting benefits; performance improvement; freedom to focus...; Tags: Benefits, Strategy, IT outsourcing, core competency, benefit, cost savings, information technology, outsourcing, asset, accounting, financial, performance; White papers 2005-04-21
Does EDS Add Value?: The Expansion Of it outsourcing And The Nature And Role Of Computer Services Firms: Drawing on extensive interviews with senior managers in leading computer services firms and their clients in four countries, this paper seeks to broaden our understanding of the deverticalisation process by exploring the conditions underpinning the oligopolistic nature of the IT Information Technology outsourcing market and the nature and role of...; Tags: PRODUCTIVITY, IT Services, computer services company, IT outsourcing, information technology, computer, outsourcing; White papers 2005-03-01
Leveraging it outsourcing to Improve Healthcare Provider Performance: This white paper outlines the fundamental steps for developing and implementing a best practices-based strategic IT sourcing model and documents how one leading healthcare system successfully outsourced its IT infrastructure not only to drive financial and operational efficiencies but also enhance customer service and its ability to improve patient health...; Tags: Vertical industries, Benefits, HEALTHCARE, health care, IT infrastructure, outsource, best practice, patient, information technology, customer service, financial, performance; White papers 2004-11-01
Achieving Real Results From it outsourcing: Achieving real results from information technology outsourcing depends on a variety of factors. Understanding the advantages of outsourcing and identifying business functions with the greatest potential to benefit are fundamental. Defining an outsourcing strategy that aligns with business goals and effectively managing the outsourcing relationship are essential. Finally, setting standards...; Tags: Delphi Group, outsourcing, KPI, IT outsourcing, information technology, benefit; White papers 2004-10-01
Integrated Offshore Outsourcing Solution: Continuous Improvement, Productivity and Innovation Through Consolidation of Business Process and it outsourcing: As organizations begin to focus on generating long term value from offshore outsourcing-emphasis has shifted from tactical cost reduction to sustainable continuous business process improvement. This has triggered a number of discussions about the merits of combining IT and Business Process outsourcing. So far managers have made a clear distinction...; Tags: Operational planning, Business process outsourcing (BPO), IT Services, Infosys Technologies Ltd., BPO, business process, IT outsourcing, offshore outsourcing, information technology, cost reduction, outsourcing; White papers 2004-10-01
it outsourcing: The Importance of Retaining a Strong Management Capability: Today, IT outsourcing is an increasingly important strategy for global enterprises. Many companies worldwide are either currently outsourcing key portions of their IT infrastructure - or considering doing so in the near future. Although there is considerable debate at the busy intersection between politics and short-term economic policy, outsourcing -...; Tags: IT Services, PricewaterhouseCoopers Consulting, IT outsourcing, outsourcing, information technology, business strategy, IT infrastructure, benefit, strategy; White papers 2004-07-07
it outsourcing Strategies: Universalistic, Contingency, And Configurational Explanations Of Success: Focus on individual outsourcing decisions in IT research has often yielded contradictory findings and recommendations. To address these contradictions, the authors investigate a holistic, configurational approach with the prevailing universalistic or contingency perspectives in exploring the effects of IT outsourcing strategies on outsourcing success. Based on residual rights theory, the...; Tags: IT Services, IT outsourcing, outsourcing, information technology, allocation, theory, strategy, performance; White papers 2004-06-01
it outsourcing for Healthcare: It's Time to Seriously Consider: In healthcare, perhaps the least employed strategy for significant improvement in IT service is IT outsourcing. Other industries have discovered that outsourcing IT systems to a professional IT service provider offers many benefits. As a risk-sharing partner, the IT service provider will introduce best-practice solutions to the healthcare organization, resulting...; Tags: Vertical industries, Benefits, HEALTHCARE, IT Services, CGI Group Inc., IT outsourcing, health care company, health care, information technology, service provider, benefit, outsourcing, strategy, industry; White papers 2004-05-31
The Total Cost Of it outsourcing: Outsourcing has gained tremendous popularity in the U.S. over the years. However, corporate finance executives believe, that outsourcing work overseas only aggravates the situation. Researches indicate that offshore outsourcing of IT services can save companies 30 percent or more on labor costs but the outcome is far from reality. The...; Tags: Penton Media Inc., outsourcing, IT outsourcing, offshore outsourcing, IT services, information technology, finance; White papers 2004-03-01
The Challenges and Benefits of Outsourced Learning: More and more companies are turning to an outsourcing strategy for functions that do not directly contribute to mission-critical strategies that drive the success of the business. IT outsourcing has already become commonplace, and HR is not far behind. Learning departments also have been increasingly outsourced in recent years. There's...; Tags: IT Services, outsource, outsourcing, IT outsourcing, BPO, strategy, Human Resources, business process, benefit, information technology; White papers 2004-02-19
Strategy And it outsourcing: A Test Of The Strategic Control Model: Information Technology IT outsourcing is the strategy wherein IT assets and management responsibilities for delivery of IT services are procured by an organization from outside agencies. Strategy involves assessing the situation prevailing in the market and accordingly chalking out the action-plan towards accomplishment of long-term organizational goals. Therefore, IT outsourcing...; Tags: Kennesaw State University, IT outsourcing, information technology, strategy, IT services, outsourcing, agency; Presentations 2004-02-13
it outsourcing: A Primer for Healthcare Managers: An emerging technology trend has been the practice of outsourcing Information Technology IT activities to service providers. This report provides managers with information about scope, trends, and development and with tools to meet the challenge of managing and succeeding at an IT outsourcing project. IT outsourcing is broadly defined as...; Tags: Strategy, IBM Corp., IT outsourcing, outsourcing, information technology, health care, IT services, outsource, tool; White papers 2003-12-01