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- Antenna Software Launches AMPower™ SUPPORT for BMC Remedy IT Service Management at BMC UserWorld 2007 in Vancouver
- Mobile Solution Improves Productivity and Responsiveness; Enhances ROI and Value of IT Service Management Systems
- Research articles 2007-10-29
- iET Solutions' ITSM 4.0 Achieves Pink Elephant's Pink Verify™ Service Support Enhanced Verification; Leading Service Management Tool Helps to Support IT Management Best Practices
- FRAMINGHAM, Mass. -- iET Solutions (www.iet-solutions.com) announced today that its ITSM 4.0 offering for complete IT service management has been verified by IT management best practices leader Pink Elephant through its PinkVerifyTM Service Support Enhanced certification program.
- Research articles 2006-09-07
- Kinetic Data's Service Request Software Being Showcased at Pink Elephant's International IT Service Management Conference
- Kinetic Data ( http://www.kineticdata.com ) will be showcasing its flagship product, Kinetic Request , in booth #604 at Pink Elephant's 12th annual International IT Service Management Conference and Exhibition, Feb. 18-21, 2008, in Las Vegas. In addition, the company will be a silver sponsor, reflecting its leading position in...
- Research articles 2008-02-18
- IDC's IT Service Management and ITIL Forum to Showcase How to Deliver High Quality IT Service Through the Use of ITIL
- FRAMINGHAM, Mass. -- IDC today announced plans for the inaugural IDC IT Service Management and ITIL Forum taking place December 5, 2007 at the New York Marriott Financial Center in New York City.
- Research articles 2007-10-24
- HP Delivers Strategic IT Service Management Solution to Munich Reinsurance
- PALO ALTO, Calif.--BUSINESS WIRE--Oct. 27, 1998--
- Research articles 1998-10-27
- Service Level Management
- Service Level Management SLM is the tool, which enables smooth handling of the systems, processes, and people involved in rendering a particular service. An efficient SLM system is a vital asset to an organization. It ensures optimum use of resources towards an efficient service delivery. It helps in removing ambiguity...
- Presentations 2000-01-01
- Fulfilling SLAs With Service Management Technologies
- A Service Level Agreement SLA is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. In today's technology oriented business environment, SLAs are being increasingly viewed as potent tools to ensure optimal performance of the...
- White papers 2003-01-01
- Establishing SLM
- Modern day business environment calls for giving greater emphasis to the customer. In such a scenario, organizations have to be perennially responsive and accountable towards their customers. A client, today, wants to know that whether the service paid for is being properly delivered or not. In today's age of information,...
- White papers 2003-01-01
- What Is Service Level Management (SLM)?
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Effective SLM ensures higher productivity and enhanced customer loyalty over time. The paper examines issues involved in SLM.
- White papers 2003-01-01
- The Perception And Management Of Service Levels
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Perception plays a key role in determining the customer satisfaction. The paper examines various factors towards measuring service satisfaction. ...
- White papers 2003-01-01
- Understanding Active Service Level Management
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Today, e-business is an integral part of doing business. Most companies across a variety of industries are realizing that e-business...
- White papers 2001-08-01
- Service Level Management: Not Just For IT Anymore
- Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Historically, SLM has been used in the IT service domain. However, with the emergence of an increasingly customer-centric business world, today, the tenets of SLM...
- White papers 2003-01-01
- SLA-Oriented Service Description Based on the Common Information Model
- IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...
- White papers 2002-08-09
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Oblicore for SLM, BSM and BPM
- Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
- White papers 2005-02-01
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- newScale Extends Technology Alliance Relationship With BMC Software; Service Catalog Leader Promotes Out-of-the-Box Integration With BMC Remedy IT Service Management
- FOSTER CITY, Calif. -- newScaleR, Inc., the market leader in IT Service Catalog and Service Portfolio Management solutions, today announced an expanded relationship with BMCR Software Inc. BMC Software awarded newScale software solutions the status of Validated MarketZone, which enables BMC to resell newScale products. The newScale offering allows IT...
- Research articles 2006-05-01
Additional Resources
- New Centrata Service Catalog and Service Delivery Management Solutions Transform IT Into a Competitive Advantage
- Centrata, the leading provider of Service Catalog and Service Delivery Management solutions SDM, today announced the immediate availability of the Centrata Service Delivery Management Suite 4.0, the industry's premiere solution for transforming IT services into a competitive advantage for the business. With Centrata Services Delivery Management Suite 4.0, IT organizations...
- Research articles 2005-02-07
- newScale Selected by Ford Motor Company for Service Catalog and Service Request Management
- Automotive Industry Leader Standardizes on newScale RequestCenter([R]) to Comply With ITIL Version 3 Request Fulfillment Process SAN MATEO, Calif. -- newScale([R]), Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Ford Motor Company, a global automotive industry leader, will implement newScale...
- Research articles 2008-10-20
- Remington Provides Project Management and Property Management Services to Lone Star Funds and Hudson Advisors
- Business Editors DALLAS--BUSINESS WIRE--May 18, 2004 Largest Worldwide Opportunity Fund Chooses Remington for Its Hotel Services Needs Remington Hotel Corporation, The premier service provider to the hospitality industryTM, today announced it has been chosen to provide Project Management and Property Management services to the 112-room Holiday...
- Research articles 2004-05-18
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