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	<title><![CDATA[it service management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/it+service+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to it service management]]></description>
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	<item>
		<title><![CDATA[HP Business Service Management software resolves ITSM problems at Virgin Atlantic]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1222597]]></link>
		<description><![CDATA[Objective:  Virgin Atlantic Airways wanted to select and deploy an integrated monitoring toolset to raise end-user satisfaction, reduce service disruption, increase application performance and enhance the visibility of infrastructure problems.    Approach:  Deployed an integrated HP solution comprising HP Operations Center and HP Business Availability Center...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 17 Dec 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
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		<category domain="http://resources.bnet.com/topic/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
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		<category domain="http://resources.bnet.com/topic/business+service+management.html"><![CDATA[Business Service Management]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
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		<title><![CDATA[Board shake-up continues at Anglo American]]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fwww.ft.com%2Fcms%2Fs%2F0%2Fec4c944e-e62c-11de-bcbe-00144feab49a.html&siteid=23&tag=financialtimes]]></link>
		<description><![CDATA[ Sir John Parker has continued his shake-up of the board of Anglo American with the appointment of Ray O'Rourke, the founder and head of Laing O'Rourke, as a non-executive director.The Irish-born, 62-year old Mr O'Rourke is the founder, chairman and chief executive of Laing O'Rourke, Europe's largest privately owned...]]></description>
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		<pubDate>Fri, 11 Dec 2009 00:41:14 -0800</pubDate>
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		<category domain="http://rss.financialcontent.com/stocksymbol">XSRA F</category>
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		<title><![CDATA[Florida Law Firm Cuts Backup Time, Ensures 100% System Availability]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1209609]]></link>
		<description><![CDATA[Thanks to CA ARCserve Backup and CA XOsoft, their business never missed a beat during Hurricane Wilma. ]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 11 Dec 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://resources.bnet.com/topic/litigation.html"><![CDATA[Litigation]]></category>
		<category domain="http://resources.bnet.com/topic/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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		<title><![CDATA[CA ARCserve Backup r12.5 - 30 Day Free Live Trial]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1209611]]></link>
		<description><![CDATA[CA ARCserve Backup offers world-class data protection for distributed servers, databases and applications, as well as clients for multiple environments, including Windows, Linux, UNIX, NetWare, Mac OS, and mainframe Linux. With its wide range of powerful, easy-to-use data protection tools, CA ARCserve Backup ensures the integrity and availability of your...]]></description>
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		<pubDate>Fri, 11 Dec 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ca+arcserve.html"><![CDATA[CA ARCserve]]></category>
		<category domain="http://resources.bnet.com/topic/data+protection.html"><![CDATA[Data Protection]]></category>
		<category domain="http://resources.bnet.com/topic/ca+arcserve+backup.html"><![CDATA[CA ARCserve Backup]]></category>
		<category domain="http://resources.bnet.com/topic/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
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		<title><![CDATA[Project Management & Business Skills Training Catalog]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1206531]]></link>
		<description><![CDATA[Improve your professional skills and increase your efficiency  Our latest training courses offer expert instruction and exam prep for project management, business skills, business analysis, and ITIL. Learn more about these courses in our environmentally-friendly digital catalog.   In this issue:      Buy two...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/global+knowledge.html"><![CDATA[Global Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
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		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
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		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<title><![CDATA[Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1187623]]></link>
		<description><![CDATA[Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
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		<category domain="http://resources.bnet.com/topic/cerylion+inc..html"><![CDATA[Cerylion Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
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	<item>
		<title><![CDATA[Warren Resources Inc., Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14034_23-360927.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator instructions. Our first question comes from Mark Lear of Sidoti. You may proceed. Mark Lear - Sidoti  Good morning. Norman Swanton  Good morning, Mark. Tim Larkin  Good morning, Mark. Mark Lear - Sidoti  Just wondering, I&#8217;m sure you&#8217;ve been thinking...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 04 Nov 2009 12:52:08 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/well.html"><![CDATA[Well]]></category>
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		<category domain="http://resources.bnet.com/topic/warren+resources+inc..html"><![CDATA[Warren Resources Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WRES</category>
		<category domain="tickers">WRES</category>
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		<title><![CDATA[Forget Government Grants, Will Eco-Geeks Drive Our Green Future?]]></title>
		<link><![CDATA[http://blogs.bnet.com/entry-level/?p=986]]></link>
		<description><![CDATA[President Obama recently announced billions in grants for smart grid technology, but government initiatives and big corporations are not the only drivers of green innovation -- passionate young people with technical skills and a commitment to the environment are also having an impact. by Jessica Stillman]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 28 Oct 2009 10:10:39 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/grant.html"><![CDATA[Grant]]></category>
		<category domain="http://resources.bnet.com/topic/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
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		<category domain="http://resources.bnet.com/topic/it+management.html"><![CDATA[It Management]]></category>
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		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/jessica+stillman.html"><![CDATA[Jessica Stillman]]></category>
	</item>
	<item>
		<title><![CDATA[The Quick-and-Dirty Guide to Getting Things Done]]></title>
		<link><![CDATA[http://www.bnet.com/2403-13056_23-357106.html]]></link>
		<description><![CDATA[How to launch and successfully complete complex projects in four  chaos-free steps.       Be a Control Freak at the Beginning    A smart project manager applies the most time and effort at the  start, to prepare for a great launch, and...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 27 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/project.html"><![CDATA[Project]]></category>
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		<category domain="http://resources.bnet.com/topic/bnet+crash+course.html"><![CDATA[BNET Crash Course]]></category>
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		<category domain="http://resources.bnet.com/topic/nokia.html"><![CDATA[Nokia]]></category>
		<category domain="http://resources.bnet.com/topic/general+motors.html"><![CDATA[General Motors]]></category>
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		<category domain="http://resources.bnet.com/topic/kim+girard.html"><![CDATA[Kim Girard]]></category>
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	</item>
	<item>
		<title><![CDATA[Get Industrial Strength Project Management Online]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=5298]]></link>
		<description><![CDATA[Project management isn't easy -- and it's especially difficult if you're playing the role of a project manager without the right tools.    There's a bright light ahead, though: Easy Projects.NET is one of the most complete, feature rich project management programs I've seen on the Web. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 23 Oct 2009 07:00:58 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/project.html"><![CDATA[Project]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
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		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/dave+johnson.html"><![CDATA[Dave Johnson]]></category>
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	<item>
		<title><![CDATA[BMC software to buy startup Tideway Systems]]></title>
		<link><![CDATA[http://www.bnet.com/2448-14061_23-354110.html]]></link>
		<description><![CDATA[ BMC Software is to buy startup Tideway Systems, which makes software for tracking and analysing IT components. The firms have yet to reveal terms of the deal, which is expected to close by the end of the week.          Tideway, which...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Sun, 18 Oct 2009 20:52:47 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/business+service+management.html"><![CDATA[Business Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/tideway+systems.html"><![CDATA[Tideway Systems]]></category>
		<category domain="http://resources.bnet.com/topic/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/tideway.html"><![CDATA[Tideway]]></category>
		<category domain="http://resources.bnet.com/topic/sarah+vizard.html"><![CDATA[Sarah Vizard]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[HP OpenView Wikipedia Page Defaced [Updated]]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10003636/hp-openview-wikipedia-page-defaced/]]></link>
		<description><![CDATA[HP's OpenView Wikipedia entry was defaced. by Michael Hickins]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 06 Oct 2009 19:03:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://resources.bnet.com/topic/hp+openview.html"><![CDATA[HP OpenView]]></category>
		<category domain="http://resources.bnet.com/topic/wikipedia.html"><![CDATA[Wikipedia]]></category>
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		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Keep Your Team Connected with Convos]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=4847]]></link>
		<description><![CDATA[If the most sophisticated group collaboration tool you have at your disposal is e-mail, it's time to step into the 21st Century. For example, you might want to try Convos, an online communication tool that also dabbles in a little project management.        Convos...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 11 Sep 2009 05:00:10 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/convos.html"><![CDATA[Convos]]></category>
		<category domain="http://resources.bnet.com/topic/project+management+feature.html"><![CDATA[Project Management Feature]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/dave+johnson.html"><![CDATA[Dave Johnson]]></category>
	</item>
	<item>
		<title><![CDATA[Manage Your Projects on the Web with Peago]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=4696]]></link>
		<description><![CDATA[If your projects are getting big enough that you need to graduate from using Excel to track tasks and dates to a full-blooded project management program, then you might already be considering Microsoft Project. But that's sort of like launching a nuke when waving a spear around might do. Peago,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 26 Aug 2009 07:00:11 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/project.html"><![CDATA[Project]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/manage+inc..html"><![CDATA[Manage Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/peago.html"><![CDATA[Peago]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/dave+johnson.html"><![CDATA[Dave Johnson]]></category>
	</item>
	<item>
		<title><![CDATA[What Is Formal Project Management and Who Needs It?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1121593]]></link>
		<description><![CDATA[Over the past 15 years, project management as a profession has migrated from construction and manufacturing into virtually all other business sectors, including the IT sector. The Project Management Institute PMI and the British Office of Government Commerce OGC have developed practice standards to encourage and guide the adoption of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 21 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Ten Predictions For Project Management Trends In 2009]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1137841]]></link>
		<description><![CDATA[2008 was an eventful, prosperous year for the project management practice, project management service and solution providers. Several independent vendors merged with larger entitles; many more new small companies with innovative technologies emerged onto the scene. Given the poor macro picture, the amount of M&A and startup activity in this...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 02 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/project+smart.html"><![CDATA[Project Smart]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Newmont Mining Corporation Q2 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-324029.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator instructions. Our first question is from John Bridges, JPMorgan. John Bridges - JPMorgan Just wanted to say, congratulations on the progress at Yanacocha. This high level of production, is this something which we can expect to carry on into subsequent years, or is that just a...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 23 Jul 2009 11:28:20 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.p.+morgan+chase+%2526+co..html"><![CDATA[J.P. Morgan Chase & Co.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/newmont+mining+corp..html"><![CDATA[Newmont Mining Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">JPM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NEM</category>
		<category domain="tickers">JPM,NEM</category>
	</item>
	<item>
		<title><![CDATA[Find cost-effective solutions to help your business stay up and running]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1170299]]></link>
		<description><![CDATA[Business continuity is at risk in many smaller companies, but IT professionals feel there's no way to address it. In the Illuminata CDP Paper, you'll see how the IBM® Comprehensive Data Protection Express solution can help keep your business running. Discover diverse components and services, like Tivoli® Storage Manager FastBack...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 02 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
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		<category domain="http://resources.bnet.com/topic/storage+management.html"><![CDATA[Storage Management]]></category>
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		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
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		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Secret Recipe To Successful Project Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1137877]]></link>
		<description><![CDATA[Project management is not a rocket science lets get that out of the way in the beginning itself. Each project is unique in its nature and needs you to be patient enough to understand and spend time with it; there is no "Secret Ready-to-Use Recipe" to successfully managing it. Each...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 25 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/associated+content.html"><![CDATA[Associated Content]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Project Management In A Translation Agency]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1089573]]></link>
		<description><![CDATA[Nowadays a translation agency experiences an increasing amount of inquiries compared to the past years. This is due to globalization and the increasing use of the internet all over the world, and the added amount of work will require more and more resources in the future. To be able to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 18 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[Agency]]></category>
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		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
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		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/globalization.html"><![CDATA[Globalization]]></category>
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