Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- The Reasoning Behind ITIL Is That Certain Functions Are Imperative In Managing High-Quality IT Services - IT Service Management
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c38919) has announced the addition of "IT Service Management" to their offering.
- Research articles 2006-06-29
- Squeezing the most value from IT may require learning the definition of ITIL.(IT SERVICE MANAGEMENT)
- The desire to use information technology IT as a strategic business tool is driving interest in a set of documents known as the IT Infrastructure Libra, or ITIL. This document set contains emerging de facto standards for delivering and managing I The desire to...
- Research articles 2006-05-01
- Maximo IT Service Management: Leveraging ITIL
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
- Workflow: The Compliance Project Engine
- Businesses today are required by law to comply with a vast range of regulations and standards. They have to implement new procedures to ensure full accountability, maintain records of all decisions taken and analyze any deviation through the use of audits. An organization's ability to manage compliance and governance projects...
- White papers 2006-02-16
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Business Process Management - The Key To ITIL Success
- As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...
- White papers 2006-06-01
- Challenge Of Adopting Multiple Process Improvement Frameworks
- The phenomenon of organisations concurrently implementing multiple process frameworks was highlighted in a survey conducted at the Australian Information Tech Technology Service Management Forum. While the survey gathered insights on the status, issues and expectations of organisations implementing the IT Infrastructure Library ITIL, it was evident from the data co...
- White papers 2006-06-04
- Harnessing the Power of ITIL
- ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...
- White papers 2008-04-18
- Put ITIL best practices to work for your business
- What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and ITIL V3 can help. ...
- White papers 2007-07-27
- ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
- The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...
- White papers 2009-09-01
- ITIL Service Delivery
- A growing European pharmaceutical company realized its IT service delivery was unable to support rapid expansion. Accenture conducted a nine-week assessment, which resulted in an IT consolidation plan. Accenture helped standardize processes, and source data center and wide area network services for cost and quality advantages. Run costs are projected...
- White papers 2007-05-30
- High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure
- To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...
- Case studies 2008-07-23
- Project Management & Business Skills Training Catalog
- Improve your professional skills and increase your efficiency Our latest training courses offer expert instruction and exam prep for project management, business skills, business analysis, and ITIL. Learn more about these courses in our environmentally-friendly digital catalog. In this issue: Buy two...
- White papers 2009-11-23
Additional Resources
- Cendura Introduces IT Infrastructure Library (ITIL) Solution That Delivers Control and Visibility to Information Technology Organizations
- Cendura, a leader in continuous IT control solutions for enterprises, (www.cendura.com), today announced at the IT Service Management Forum in Long Beach, CA, the release of a solution that allows IT organizations implementing ITIL IT Infrastructure Library or COBIT processes to measure and inspect the effectiveness of the services delivered....
- Research articles 2004-09-27
- Global Knowledge Offers New Defining and Valuing IT Services Course
- CARY, N.C. -- Global Knowledge, the worldwide leader in IT and Business training, today announced the launch of its new Defining and Valuing IT Services training class, a three-day course in which students learn how to define and value IT services, taking steps toward service portfolio management. The course is...
- Research articles 2008-05-27
- iET Solutions Positioned in 2007 Magic Quadrant for the IT Services Desk
- FRAMINGHAM, Mass. -- iET Solutions, a leading provider of ITIL based IT Service Management ITSM software solutions and services, today announced that Gartner, Inc. included iET Solutions in the Magic Quadrant for the IT Services Desk, 2007a report released this month. The Gartner report states, "IT services desk tools...
- Research articles 2007-09-04
- Perot Systems Awarded 7-Year IT Services Contract by The Main Street America Group
- New Deal Highlights Perot Systems' Commitment to the Property and Casualty Market PLANO, Texas, June 4 /PRNewswire-FirstCall/ -- Perot Systems Corporation (http://www.perotsystems.com/) today announced it has been awarded a 7-year IT services contract by super regional property-casualty insurance carrier The Main Street America Group. ...
- Research articles 2009-06-04
- Configuresoft and Siemens IT Solutions and Services Inc. Discuss How to use Analytics to Achieve Continual Service Improvement
- COLORADO SPRINGS, Colo. -- Configuresoft, a leading enterprise server configuration management company and Siemens IT solutions and services, today announced a joint webinar with Siemens IT Solutions and Services Inc., titled, "ITIL v3.0: Mastering Continual Service Improvement with Analytics With Real Life Examples" that will take place on October 30,...
- Research articles 2008-10-29
- HP Introduces Reference Model for IT Service Management; Model Provides Framework for HP Services and Software for IT Service Management
- PALO ALTO, Calif.--BUSINESS WIRE--Sept. 18, 1997-- Hewlett-Packard Company today introduced its IT Service Management reference model, the framework for HP services and software for IT service management. HP's model is based on IT Infrastructure Library ITIL(1) best practices and enables IT organizations to improve processes and technologies to reduce...
- Research articles 1997-09-18
- Optimus Solutions Acquires Mahre Consulting, Broadening IT Services Offerings; Business Process Modeling Services Enhance Strategic IT Design and Development Solutions for Customers
- NORCROSS, Ga. -- Optimus Solutions, a leading provider of Information Technology IT solutions, announces the acquisition of Mahre Consulting, Inc. Mahre is a consulting organization with expertise in high level, strategic consulting for enterprise-wide computing, such as business process management and enterprise application integration. The acquisition will enhance Optimus' consulting...
- Research articles 2005-09-19
- << Previous
- page 1 of 1
- Next >>
Presented by American Express