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	<title><![CDATA[it services and management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/it+services+and+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to it services and management]]></description>
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		<title><![CDATA[Business Continuity Planning - IT Survival Guide]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1186693]]></link>
		<description><![CDATA[The purpose of this primer is to help businesses of all sizes begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk. To aid your planning, you will find the following:    A definition of what a disaster...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/business+continuity+planning.html"><![CDATA[Business Continuity Planning]]></category>
		<category domain="http://resources.bnet.com/topic/ca+xosoft.html"><![CDATA[CA XOSoft]]></category>
		<category domain="http://resources.bnet.com/topic/disaster.html"><![CDATA[Disaster]]></category>
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		<title><![CDATA[Northrop And Virginia Might Have Bitten Off More IT Support Than They Could Chew]]></title>
		<link><![CDATA[http://industry.bnet.com/government/10003566/northrop-and-virginia-might-have-bitten-off-more-it-support-then-they-could-chew/]]></link>
		<description><![CDATA[The State of Virginia signed an ambitious contract with Northrop Grumman to outsource their IT services several years ago.  Now it has not gone as well as hoped and there are investigations and recriminations. by Matthew Potter]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 14 Oct 2009 03:05:25 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
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		<category domain="http://resources.bnet.com/topic/matthew+potter.html"><![CDATA[Matthew Potter]]></category>
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		<title><![CDATA[Alibaba Starts Its Shopping Spree: Buys HiChina Stake For $63.75 Million]]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fpaidcontent.org%2Farticle%2F419-alibaba-starts-its-shopping-spree-buys-hichina-stake-for-63.75-million%2F&siteid=23&tag=contentnext]]></link>
		<description><![CDATA[ China&#8217;s Alibaba Group has hinted for several months now that it is looking to make acquisitions and it has finally made a purchase: The Chinese e-commerce giant&#8217;s Alibaba.com unit is buying a controlling stake in HiChina&#8212;which provides domain name, email hosting, and website design services&#8212;for $63.75 million in cash...]]></description>
		<s:doctype><![CDATA[External links]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 17:30:39 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/alibaba.com.html"><![CDATA[Alibaba.com]]></category>
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		<title><![CDATA[ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1157727]]></link>
		<description><![CDATA[The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
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		<title><![CDATA[CA, Inc. F1Q10 (Qtr End 06/30/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-324121.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you very much. Operator instructions First up, from JP Morgan, we have a question from John DiFucci. Please go ahead. John DiFucci &#8211; JP Morgan Thank you. John, you have been putting up good numbers here for a while now, which I guess is good as...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 23 Jul 2009 18:04:51 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CA</category>
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		<title><![CDATA[Hanford Support Contract Finalized]]></title>
		<link><![CDATA[http://industry.bnet.com/government/10001463/hanford-support-contract-finalized/]]></link>
		<description><![CDATA[We had written in the past about the protest of awarding to Lockheed the Mission Support Contract at the Department of Energy's Hanford site.  The protest was settled in December, 2008 with an agreement by the DOE to address issues raised by the protest.    The Tri...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 30 Apr 2009 03:10:16 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/protest.html"><![CDATA[Protest]]></category>
		<category domain="http://resources.bnet.com/topic/lockheed+martin+corp..html"><![CDATA[Lockheed Martin Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/matthew+potter.html"><![CDATA[Matthew Potter]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LMT</category>
		<category domain="tickers">LMT</category>
	</item>
	<item>
		<title><![CDATA[Wireless Company: Business Process Optimization And Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1173297]]></link>
		<description><![CDATA[The client is a wireless player in the consumer technology industry. Professionals from Accenture's Electronics & High-Tech, Management Consulting, Systems Integration and Outsourcing groups teamed with the client to help shape and lead the transformation effort. Throughout the project Accenture brought Customer Relationship Management CRM, Talent & Organization Performance, Oracle...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 06 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/optimization.html"><![CDATA[Optimization]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/systems+integration.html"><![CDATA[Systems Integration]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[Wireless]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
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	</item>
	<item>
		<title><![CDATA[The Journey To High Performance - Transforming Accenture's IT Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179325]]></link>
		<description><![CDATA[Like many of the clients it serves, Accenture's internal Information Technology IT function supports a large, global workforce, with all the challenges that task entails. Enabling more than 133,000 people in 48 countries to work anytime, anywhere, is no easy feat. Accenture requires a vast array of productivity, collaboration and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 27 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
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	<item>
		<title><![CDATA[Risk Management In Outsourcing IT Tasks]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128663]]></link>
		<description><![CDATA[International business has brought the whole human race into close contact with each other, and interacting with a man located overseas has become a norm in this digital era. As businesses all over the world adjust to the effects with time, they have also realized its significance for their day-to-day...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 03 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/risk+management.html"><![CDATA[Risk Management]]></category>
		<category domain="http://resources.bnet.com/topic/articleclick.com.html"><![CDATA[ArticleClick.com]]></category>
		<category domain="http://resources.bnet.com/topic/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
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	</item>
	<item>
		<title><![CDATA[Boost Your Business With Software Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128759]]></link>
		<description><![CDATA[IT outsourcing means hiring somebody outside your company to perform development services that have traditionally been handled by internal staff. An outsourcing partnership can help you to achieve your goals while allowing your company to focus on its core business. Typically, an outside software developer is contracted to produce an...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
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		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
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		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
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	</item>
	<item>
		<title><![CDATA[Custom BPO Services: Microsoft Teams With Accenture To Achieve High Performance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179381]]></link>
		<description><![CDATA[Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft needed to supply a consistent managed service to support its growing business. In addition, it wanted to improve the quality of service that it provided to its...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 17 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">ACN,MSFT</category>
	</item>
	<item>
		<title><![CDATA[Knowledge Process Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128671]]></link>
		<description><![CDATA[Knowledge process outsourcing is the combined set of business process outsourcing, Research Process Outsourcing and Analysis proves outsourcing. Knowledge Process Outsource Industry is handling more amount of high skilled work other than the BPO Industry. While Knowledge Process Outsourcing derives its strength from the depth of knowledge, experience and judgment...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 02 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/articleclick.com.html"><![CDATA[ArticleClick.com]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge+process+outsource+industry.html"><![CDATA[Knowledge Process Outsource Industry]]></category>
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	</item>
	<item>
		<title><![CDATA[High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1181163]]></link>
		<description><![CDATA[To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 23 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/it+infrastructure.html"><![CDATA[IT Infrastructure]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/pharmaceutical+company.html"><![CDATA[Pharmaceutical Company]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[Harnessing the Power of ITIL]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=922171]]></link>
		<description><![CDATA[ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
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		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[After a Horrible Summer, Airlines Change Their Ways]]></title>
		<link><![CDATA[http://blogs.bnet.com/intercom/?p=876]]></link>
		<description><![CDATA[It's been a particularly frustrating summer at the airport. The NY Times called it "a summer marked by widespread flight cancellations and delays, and the most crowded planes in the history of jet travel." Flights were so overbooked and the aging air-traffic control system so overburdened that when severe weather...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 10 Sep 2007 09:55:55 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+traveler.html"><![CDATA[Business Traveler]]></category>
		<category domain="http://resources.bnet.com/topic/airline.html"><![CDATA[Airline]]></category>
		<category domain="http://resources.bnet.com/topic/aerospace+%2526+defense.html"><![CDATA[Aerospace & Defense]]></category>
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		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
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		<category domain="http://resources.bnet.com/topic/jessica+stillman.html"><![CDATA[Jessica Stillman]]></category>
	</item>
	<item>
		<title><![CDATA[ITIL Service Delivery]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179299]]></link>
		<description><![CDATA[A growing European pharmaceutical company realized its IT service delivery was unable to support rapid expansion. Accenture conducted a nine-week assessment, which resulted in an IT consolidation plan. Accenture helped standardize processes, and source data center and wide area network services for cost and quality advantages. Run costs are projected...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 30 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
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		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
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		<category domain="http://resources.bnet.com/topic/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
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		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[In the spotlight: The human side of business continuity planning]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=242752]]></link>
		<description><![CDATA[IBM's new white paper, "In the spotlight: The human side of business continuity planning," outlines issues and risks related to human capital resiliency that could arise in any crisis, and provides a comprehensive framework for addressing them. The paper offers key insights to all business leaders, but should be of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Jul 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+continuity+planning.html"><![CDATA[Business Continuity Planning]]></category>
		<category domain="http://resources.bnet.com/topic/business+continuity.html"><![CDATA[Business Continuity]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/business+security.html"><![CDATA[Business Security]]></category>
		<category domain="http://resources.bnet.com/topic/human+capital.html"><![CDATA[Human Capital]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Business Process Management - The Key To ITIL Success]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=276293]]></link>
		<description><![CDATA[As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpm.html"><![CDATA[BPM]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Align IT to Your Business with IBM IT Service Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=283158]]></link>
		<description><![CDATA[This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open  standards-based foundation for integrating and sharing information across IT organization silos - for  more effective and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Large Scale IT Services Outsourcing - Do's And Don'ts]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=321744]]></link>
		<description><![CDATA[The primary goal of this paper is to address the challenges faced by organizations that are currently outsourced and are forced to look at various options as a result of one of many drivers (end-of-contract, failure of incumbent to perform, adverse business climate, or change in leadership - mainly through...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 19 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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