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- BPO Providers Are Moving Up The Value Chain
- The Business Process Outsourcing BPO providers seem to have the best of all worlds today. Moving beyond regular call centers and data-crunching tasks, today there is a host of services that BPO service providers have to offer. This article talks about the various services that one can look for from...
- White papers 2003-09-24
- Two Major Errors That Companies Make In Outsourcing Services
- With increasing momentum, companies in the West are going overseas to buy services ranging from customer contact at call centers to complex financial analyses. One of the toughest challenges that confront companies that outsource work to an overseas Business Process Outsourcing BPO provider is measurement of the results. The paper...
- White papers 2003-03-12
- Building A Case For BPO Why Haven't Companies Recognized The Value Proposition?
- Business process outsourcing BPO has been a highly successful business solution strategy for several years now. Fortune 500 organizations know the value proposition of outsourcing important, non-core business processes have adopted BPO as a cornerstone of their strategic objectives. It is considered as a means of focusing their time, talent,...
- White papers 2002-07-01
- Business Process Outsourcing Overhyped?
- From the executive summary: ‘Business Process Outsourcing BPO, in which firms turn over many back-office functions to outside vendors, has been hyped as one of the next big things in IT. The research firms, however, beg to differ. They warn that cost savings garnered through such deals may not be...
- White papers 2003-09-02
- Backlash
- From the executive summary: ‘Outsourcing of IT services and back-end business processes to low-cost countries are seen as a big money-saver in corporate boardrooms in the U.S. However, laid-off workers, hit by recession, look at it differently: Offshore outsourcing is moving jobs outside the country, and they are pushing policy-makers...
- White papers 2003-06-01
- Underwriting A New Method Of BPO
- Business Process Outsourcing BPO is the strategy wherein an organization bestows the ownership and execution of a strategic service to an external firm. The external firm chosen for the purpose has domain expertise in rendering the particular service. This ensures enhanced efficiency of the process and contributes in lowering the...
- White papers 2000-11-01
- Do You BPO?
- Business Process Outsourcing BPO is a strategy wherein strategic organizational processes are sub-let to third-party vendors. These vendors have expertise in their respective areas. Therefore, the organization's association with them enables it to acquire new skills and gain new perspectives and insights into the business practices. The paper examines the...
- White papers 2003-01-01
- Customer Relationship Management: Managing Your Customer Relationships With Business Process Outsourcing
- Business process outsourcing, or contracting with an external organization to take primary responsibility for providing a business process or function, is not new in customer care. Organizations have long contracted out highly structured call center processes. These arrangements have helped organizations cope effectively with fluctuating capacity demands, reduce costs by...
- White papers 2002-01-01
- Keeping Current In The Utilities Market
- From a business continuity perspective, today's utilities face a number of risks that could impact customer service, energy delivery, and financial optimization. Utilities are "rightsizing" to improve operational efficiencies, and merging with and acquiring other utilities in an unprecedented fashion. Compounded with the complexities of today's utilities market is the...
- White papers 2003-01-01
- Where Will This All Lead?
- Business Process Outsourcing BPO is the strategy wherein an organization bestows the ownership and execution of a strategic service to an external firm. In the modern business era, dominated by perennial change, BPO serves as an effective strategy to enter into new markets or re-aligning organizational processes with market changes....
- White papers 2003-04-01
- Driving Value From Outsourced Customer Management
- Business Process Outsourcing BPO is not new in customer care. For many years, organizations have contracted out highly structured operations, such as call centers that are characterized by high staff turnover and high-touch people-intensive processes. Outsourcing such operations helped these organizations to cope more effectively with fluctuating capacity demands, to...
- White papers 2003-10-13
- High Performance Through Business Process Outsourcing: A New Era for Health Payers
- Market trends indicate that health payers are transitioning to a new era in Business Process Outsourcing BPO. According to a research, a majority of the nation's largest plans are already using alternative sourcing models including BPO. BPO efforts thus far have been tactical - focused on savings realized through labor...
- White papers 2004-02-23
- Secret of Organizational Success - Business Process Outsourcing
- Business Process Outsourcing BPO is a relatively new buzz in the corporate world and an innovative concept with strong economical benefits which many businesses are embracing. This provides new opportunities for IT Consulting and Services Companies. Conceptually BPO allows an enterprise to focus on its core competency by outsourcing non-core...
- White papers 2004-07-01
- IT Led Business Process Management in the Financial Services Industry: Moving Beyond the Steady State
- A recent study indicates that enterprises in the financial services industry have shown a high adoption of Business Process Outsourcing BPO compared to other industries. Overall BPO adoption by large enterprises for administration services (human resources, finance and accounting, administration, payment services, etc.) is about 20.6 percent while it is...
- White papers 2004-02-01
- Succeeding With Business Process Outsourcing
- Due to a variety of market pressures, today's enterprises are looking beyond IT outsourcing to find additional ways to realize cost reductions and enterprise-wide improvements. Many companies are turning to business process outsourcing BPO to address these issues. However, business process outsourcing projects can prove disastrous unless companies select processes...
- White papers 2004-07-23
- The Great Transformation: Business Process Outsourcing as the Next Step in the Evolution of Financial Services
- The most important thing for organizations to realize about business process outsourcing BPO is that it is not a passing fad. Instead, BPO has emerged as a critical response to economic crisis in the increasingly borderless world of financial services. Institutions that waver in formulating and executing a BPO strategy...
- White papers 2003-10-08
- Opportunities for Action: Achieving Success in Business Process Outsourcing and Offshoring
- The list of companies that have launched efforts at business process outsourcing BPO and off-shoring grows daily. This paper analyzes the keys to a successful BPO/off-shoring program. Most enterprises view BPO and off-shoring as a cost-cutting opportunity. While cost is obviously an important factor, it is not the only one,...
- White papers 2005-02-01
- Business Process Outsourcing: Current Trends and Best Practices
- This paper describes business process outsourcing BPO, as the most recent evolution of buying non-strategic services from an external provider that specializes in delivering services to multiple customers. IT services have been successfully outsourced for many years as an effective way for companies to lower cost and raise productivity. As...
- White papers 2005-01-01
- Business Process Outsourcing: A New Paradigm for European Bankers
- The financial services industry is often characterized by the seemingly continuous level of change it experiences. Never has that been as true as it is right now. Trying to even define the changes currently confronting the industry seems like a daunting task. This paper informs that business process and information...
- White papers 2004-10-08
- Keys To Successful BPO Relationships
- Business Process Outsourcing BPO is the management of related set of key business processes and underlying technology by an organization other than its own. The core issue, however, lies how the executives balance risks and rewards involved in outsourcing. It is believed that outsourcing business hits hard at home than...
- White papers 2003-09-03
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