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- Novell Global IT Services Selects Nimsoft to Provide Service Level Management and Monitoring
- NimBUS' End-to-End Monitoring Solution Helps Novell's Managed Services Unit Meet Service Level Guarantees for Customers Worldwide
- Research articles 2006-12-18
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- Structure Of Service Level Agreements (SLA) In IT Outsourcing: The Construct And Its Measurement
- The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT...
- White papers 2006-06-25
Additional Resources
- SLA-Oriented Service Description Based on the Common Information Model
- IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...
- White papers 2002-08-09
- Service Level Agreements: Are They Essential?
- Fortune 500 organizations are always searching for the most cost-effective business models. When it comes to transactional support processes, they often depend on shared services. This concept, consolidates highly transactional processes that are duplicated throughout the organization and result in an organization's ability to understand and reduce costs, better allocate...
- White papers 2003-01-01
- Risk Denial From the Top? Companies Overlook and Under-Manage the Business Risks of IT Project and Service Delivery
- Information technology plays a central role in companies' execution of competitive strategy and business operations, say finance executives in a new survey from CFO Research Services. But research results make it clear that uneven management of IT projects and services poses material risks to strategy, business operations, and...
- White papers 2005-09-21
- Practical Methods For Measuring Service Level Performance And Availability Using Service Level Agreements
- This webcast asserts that by some estimates, enterprises spend over 50 percent of the budget on services, not including personnel, such as Business Process Reengineering, Call & Support Centers, Maintenance,etc. No matter who provides them information to manage, the performance and availability of service is critical. The bottom line involves...
- Webcasts 2002-07-18
- Strengthen service-level agreements
- "Buying network infrastructure is hard enough, but making sure your service provider lives up to its commitments is an ongoing challenge that takes time and money. Getting what you paid for goes well beyond simply verifying a service provider's position in the marketplace and the quality of its equipment...
- White papers 2003-01-01
- NaviSite Announces Application Management Services for Microsoft Dynamics CRM 3.0; NaviSite Continues Its Leadership in Providing Hosted Microsoft Dynamics CRM Solutions in Microsoft's Early Adopter Program
- ANDOVER, Mass. -- NaviSite, Inc. (NASDAQ: NAVI), a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, today announced Application Management Services for Microsoft Dynamics CRM 3.0. NaviSite's Application Management Services for Microsoft CRM include 24x7 Level 2 and 3 application support; routine patch, fix,...
- Research articles 2006-05-03
- Atos Origin selects Digital Fuel ServiceFlow to manage service level agreements with Telco customer; Web-based portal will aid in governing outsourcing agreement.
- M2 PRESSWIRE-25 May 2005-Digital Fuel: Atos Origin selects Digital Fuel ServiceFlow to manage service level agreements with Telco customer; Web-based portal will aid in governing outsourcing agreementC1994-2005 M2 COMMUNICATIONS LTD RDATE:24052005 London UK and San Mateo, CA, USA - Digital Fuel,...
- Research articles 2005-05-25
- Agreements On The Level
- In the IT business domain, the Service Level Agreement SLA is a legal document that spells out the specifics of the exact services and service levels between a company and an outsourcing vendor. With the emergence of the e-business paradigm, the SLA has assumed great significance towards effective management of...
- White papers 2001-06-15
- Integration Technologies Group Completes Phase III PinkVERIFY Certifications for CENTRE
- FALLS CHURCH, Va. -- Integration Technologies Group, Inc. ITG, a leading provider of IT products and services, announced that its CENTRE CRM/ERP product has been verified for ITIL compliance by Pink Elephant for six (6) processes of the Information Technology Infrastructure Library ITIL under the recently published version 3. These...
- Research articles 2008-09-25
- AmberPoint to Integrate Solutions with Wily Introscope; AmberPoint to Join Wily Integration Network, Bringing Together Leading SOA Governance and Enterprise Application Management Solutions
- OAKLAND, Calif. -- AmberPoint today announced plans to integrate its industry-leading SOA management software with Wily Technology's IntroscopeR, the industry's foremost application performance management solution. AmberPoint also announced that it has joined the new Wily Integration Network WIN. Used together, solutions from AmberPoint and Wily will provide joint customers with...
- Research articles 2005-10-10
- Innovation in human service information technology recognized in ISM 2008
- Historically, innovation in information technology has mostly been the providence of private industry. Rarely had state and local government human services agencies taken the initiative to be creative with their IT solutions, and for good reason. Tight administrative budgets, frequently changing administrations and executive-level management needing to be...
- Research articles 2008-10-01
- Satyam Computers Services Ltd. F2Q08 (Qtr End 9/30/07f) Earnings Call Transcript
- Question-and-Answer Session Operator Thank you sir. Ladies and gentlemen, we will now begin the question and answer session. Please note that all participants who have logged into the call are allowed to ask questions and there is no specific priority for participants in India and the ones outside...
- Earnings calls 2007-10-24
- Level 3 Communications Q1 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Our first question comes from the line of Tim Horan with CIBC World Markets. Please go ahead. Tim Horan - CIBC World Markets Thanks, good morning. I am always kind of struggling to get some proxy on volume growth. And I think data centers might...
- Earnings calls 2007-07-26
- How to avoid the amateur cloud
- Someone this week asked me, what's the cloud equivalent of SoSaaS? What do we call it when people take outdated data center management practices and label them as cloud computing, even when they fall far short of what's required? We already have the name, I replied, thanks to the events...
- News items 2009-10-18
- Mashable's Weekly Social Media & Community Management Job Listings
- If you're seeking a job in social media, we'd like to help out. For starters, Mashable's Job Lists section gathers together all our resource lists, how-tos and expert guides to help you get hired. In particular, you might want to see our articles on...
- News items 2009-12-16
- Microsoft's SideKick/Pink problems blamed on dogfooding and sabotage
- By Daniel Eran DilgerPublished: 06:00 PM EST Additional insiders have stepped forward to shed more light into Microsoft's troubled acquisition of Danger, its beleaguered Pink Project, and what has become one of the most high profile Information Technology disasters in recent memory.The sources point to longstanding management issues, a culture...
- News items 2009-10-12
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