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- Service Management: A New Revenue Source
- Capitalizing on the opportunity is not simple, since comprehensive service management significantly complicates the typical company's supply chain. However, new strategies, infrastructures, and tools combined with informed oversight make it possible to create and deliver after-sale support more profitably than ever before. This article examines the opportunities and go-forward approaches...
- White papers 2003-07-26
- Enterprise Service Management: The Key to Service Excellence
- Service excellence generates increased profits and customer loyalty and retention. Gaining competitive advantage and increased profitability is possible with a new approach to planning and delivering after sales service. Read article for details suggesting, that designing for service results in an increased use of modular designs and customer-replaceable units, which...
- White papers 2002-05-16
- Service Supply Chain Strategies To Increase Corporate Profitability
- The increasing awareness of strategic value of service has directed the focus of companies to service supply chains. The service supply chain includes the appropriate service parts, customer engineers, and infrastructure for material movement and storage, repair, transportation, information systems, and communication. The paper discusses the unique challenges of service...
- White papers 2004-06-15
- Service Management: A Growth Frontier
- Opportunity is knocking loudly in service management. As margins on traditional product sales shrink, manufacturers are looking at their service organizations to develop new revenue streams and drive sustainable growth. This white paper finds out how SAP Service and Asset Management helps to manage service as a strategic line of...
- White papers 2005-04-28
- Maximo Enterprise Suite
- Product agility in terms of adaptable business processes and standards-based technology that align with the company's overall IT strategy is crucial in ensuring successful product deployment and ongoing updates. Forward-looking enterprises seeking to maintain a competitive edge must be able to react to business and technology changes by having an...
- White papers 2005-05-08
- Aftermarket Sales & Service in the Nordic Capital Goods Industry Monitor 2005: "From Service Management to Service Excellence"
- Capital goods manufacturers have been coming under increasing pressure to open up new sources of revenue and profit. As competition and customer requirements rise, core business erodes and turnover stagnates; new strategies are called for, that will not only improve profits in a sustainable way. They must also open up...
- White papers 2005-06-01
- Service Management Solution Suite: High-Performance Service
- Automotive industries striving for market success face particular obstacles as they address profitability and shareholder value. Following extensive research, Accenture developed a leading-edge service management capability allowing organizations to effectively juggle service processes and productivity outputs for high performance.
- White papers 2004-05-03
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- The Basis Of An Adaptive Service Management Strategy
- This paper explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer...
- White papers 2005-03-01
- An Approach For Dynamic Service Management
- Managing dynamic changes in a service system requires the handling of the modifications and extensions of the system without stopping or disturbing its functionality. For this purpose, a framework for dynamic service management with respect to service specification, selection and adaptation is proposed. The service specification is based on modifiable...
- White papers 2004-05-05
- Director Of Intervention Services
- The Director Of Intervention Services job description template includes the following job summary: The Director of Intervention Services is administratively responsible to the Executive Director. The Director of Intervention Services plans and coordinates all phases of volunteer involvement with the Council and the agency's Service Management Program. Major responsibilities include:...
- Tools & templates 2007-09-09
- Service Management: Turning Service Into A Growth Engine
- For companies caught up in the excitement and stress of making and selling a new product, it's probably a stretch to think ahead to that time in the future when their innovation will be a commodity. In most instances, that time will come. Company can grow its revenues and margins...
- White papers 2003-04-25
- Strangers (or Customers) Share Their Experience with IBM Service Management
- IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service...
- Case studies 2009-09-10
- Management Software Consolidation
- More and more organizations are feeling the pressure of economic uncertainty and are increasingly challenged by the need to do more with less by reducing costs while still striving to align their business and IT infrastructure. Fortunately, a new generation of management software solutions is providing a cost-effective way...
- White papers 2009-09-18
- Creating and managing value with IBM Tivoli Service Management Center for System z
- Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
- White papers 2008-04-01
Additional Resources
- Financial Services Technology Journal - Enabling the Holistic Enterprise With Web Services and Service-Oriented Architecture
- Web Services and Service-Oriented Architecture (WS/SOA) enables organizational units and business partners to expose and integrate application functionality and data. This article explores the primary factors in determining the applicability of WS/SOA to an organization. It defines key services - security, business orchestration, event management, service location, integration - discussed...
- White papers 2004-05-15
- HP announces new products and services to help IT organizations implement service-management strategies; New release of HP OpenView Enterprise Management Solution delivers on first phase of HP's IT service-management roadmap
- PALO ALTO, Calif.--BUSINESS WIRE--March 31, 1997--Delivering on its information technology IT service-management initiative, Hewlett-Packard Company today introduced major enhancements to its HP OpenView enterprise solution and new consulting services. Together, these products and services are designed to help IT departments develop and deploy services that better meet the requirements...
- Research articles 1997-03-31
- Risk Denial From the Top? Companies Overlook and Under-Manage the Business Risks of IT Project and Service Delivery
- Information technology plays a central role in companies' execution of competitive strategy and business operations, say finance executives in a new survey from CFO Research Services. But research results make it clear that uneven management of IT projects and services poses material risks to strategy, business operations, and...
- White papers 2005-09-21
- Siemens IT Solutions Improves IT Service Management with NetIQ Aegis
- IT Process Automation Solution Helps to Improve Efficiency and Meet Customer Requirements HOUSTON -- NetIQ Corporation, an Attachmate business, today announced that Siemens IT Solutions and Services, a leading international provider of information technology solutions and services, has selected NetIQ([R]) Aegis[R] software within the scope of a customer project....
- Research articles 2009-02-10
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