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- VT Group H1 Profit Up 16 Percent
- LONDON (Reuters UK) - Support services firm VT Group VTG reported a 16 percent rise in first-half profit and said the business was well positioned to take advantage of increased government outsourcing.The company, which recently exited its traditional ship-building business to concentrate on defence services, on Tuesday posted an underlying...
- News items 2009-11-16
- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- Activity-Based Pricing in a Monopoly
- This paper studies the interaction between cost accounting systems and pricing decisions in a setting where a monopolist sells a base product and related support services to customers whose preference for support services is known only to them. The paper considers two pricing mechanisms–Activity-Based Pricing ABP and traditional pricing, and...
- White papers 2002-02-02
- Rural Community-Based Home Health Care and Support Services
- This white paper is intended to facilitate the sharing of ideas on issues relevant to community-based home health care needs and support services for rural residents. Specifically, the paper addresses the problem of unmet health care and support needs of a rapidly expanding rural elderly population. It is well known...
- White papers 2001-08-01
- ACT Needs Analysis: Gambling Support Services
- This report summarizes the findings of the second-stage research using qualitative research methods to generate a more detailed and substantial understanding of the needs of the ACT community. The research was designed with a view to providing information that might assist development of increasingly pro-active, responsive and culturally appropriate service...
- White papers 2001-08-01
- Global Shared Support Services for Subsidiaries of a Global Conglomerate
- Two subsidiaries of a global conglomerate that bring together technology and engineering to provide innovative solutions for its customers in a wide range of industrial, commercial, and consumer markets. The client needed a support partner for providing 24Hr support across locations for more than 1000 users. The model had to...
- Case studies
- Navy SeaPort Enhanced (SeaPort-e)
- SeaPort Enhanced (SeaPort-e) made electronic procurement of engineering, technical and programmatic support services at NAVSEA a reality. The Navy Virtual SYSCOM VS Commanders (NAVAIR, NAVSEA, NAVSUP and SPAWAR) have decided to leverage the successes and efficiencies of the SeaPort-e business model by designating SeaPort-e the vehicle of choice for future...
- White papers
- Why You Should Outsource Technical Support Services
- Multiplicity of business applications and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult and expensive to manage and support applications demanding varying levels of technological sophistication. Outsourcing technical support services ensures that customers receive high quality of service while ensuring cost...
- White papers 2008-06-19
Additional Resources
- Newell & Budge announces major new management appointments; leading IT services and support company attracts top sales and marketing talent from Oracle, ICL and Graham Technologies.
- M2 PRESSWIRE-8 January 2002-NEWELL & BUDGE: Newell & Budge announces major new management appointments; leading IT services and support company attracts top sales and marketing talent from Oracle, ICL and Graham Technologies C1994-2002 M2 COMMUNICATIONS LTD RDATE:08012002 Bucking...
- Research articles 2002-01-08
- Revivio Appoints Paul Hettesheimer Vice President, Services and Support
- LEXINGTON, Mass. -- RevivioR, Inc., the leader in continuous data protection CDP, today announced it has appointed Paul Hettesheimer to the position of vice president, services and support. This is a promotion for Hettesheimer, who has held the position of director of Revivio's Service and Support organization since 2003. In...
- Research articles 2005-03-08
- U.S. Robotics Corp. Selects Alorica Inc. to Provide Global Customer Care and Support Services
- Business Editors & High-Tech Writers CHINO, Calif.--BUSINESS WIRE--Feb. 16, 2001 HELIX by AloricaTM Plays Integral Role in Offering Web-Enabled CRM Solutions to Customers Around the World Alorica Inc.SM, the world's foremost leader in customer care and support services, today announced it has been awarded a three-year...
- Research articles 2001-02-16
- HDI and Zavata Combine Leading IT Service and Support Certification Programs
- COLORADO SPRINGS, Colo. -- HDI, (http://www.thinkhdi.com) the leading association for IT service and support professionals, announced today an agreement with Zavata, Inc., a provider of healthcare Business Process Outsourcing BPO services and technical help desk outsourcing and certification services. The agreement grants HDI exclusive license for the education and certification...
- Research articles 2006-08-07
- Pilgrim Software appoints new VP to head services and support. (Industry News).
- Pilgrim Software, Inc., a global provider of enterprise quality management and business process solutions, has announced that it has appointed Juergen Hahn to the position of Vice President of Services and Support. Hahn will build on Pilgrim's customer relationships to ...
- Research articles 2002-06-01
- Orange and Logica join forces to provide integrated wireless solutions and support services.
- M2 PRESSWIRE-2 May 2001-ORANGE: Orange and Logica join forces to provide integrated wireless solutions and support services C1994-2001 M2 COMMUNICATIONS LTD RDATE:02052001 Orange, one of Europe's largest mobile operators and Logica, the global IT solutions provider, today announced their...
- Research articles 2001-05-02
- Inforonics Delivers Managed Services and Technical Support to Mzinga's Business Social Media Platform
- Proven outsourced hosting infrastructure and technical support solutions to support Mzinga pervasive online communities LITTLETON, Mass. -- Inforonics, LLC, a custom managed services and outsourced, branded technical support provider, announced today that it has entered into a three-year agreement to provide managed hosting and support services for Burlington MA-based...
- Research articles 2008-06-16
- STG, Inc. Awarded the Army Total Engineering and Integration Services Contract; STG's Team to Support One of the Army's Premier IT Contracts
- RESTON, Va. -- STG, Inc.--a leading provider of information technology IT integration and engineering services support to the Government and military--has been awarded the U.S. Army Total Engineering and Integration Services TEIS contract. This 5-year procurement, which includes four 1-year options, has an estimated value of $772 million. STG is...
- Research articles 2006-01-30
- The 2007 service elite.(THE 2007 SERVICE AWARDS for contact center services, web-support services)
- It's clear, as the impact of commoditization continues to sweep across various verticals, that devoting serious energy to customer care processes is a bona fide strategy for strengthening brand loyalty. CRM magazine acknowledges five companies that realized eye-catching returns on their contact center services and technology...
- Research articles 2007-04-01
- FormScape Global Support Services Analysts and Managers Achieve HDI Certifications; Enhances Service Levels and Consistency Throughout FormScape's Global Operations
- LONDON & RALEIGH, N.C. -- FormScapeR, Inc., the leading provider of Document Process AutomationTM solutions, announced today that its Global Support Center Analysts and Managers have achieved HDI Certification. HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry....
- Research articles 2005-02-07
- Digital Fusion Wins $48.75 Million NASA Contract to Provide Acquisition and Business Support Services; Effort Supports NASA's Marshall Space Flight Center
- HUNTSVILLE, Ala. -- Digital Fusion, Inc. (OTCBB:DIGF), an information technology ("IT") and engineering services provider announced it has been awarded a competitive contract for Acquisition and Business Support Services ABSS by the National Aeronautics and Space Administration NASA at the Marshall Space Flight Center MSFC in Huntsville, AL. The contract...
- Research articles 2005-09-14
- SOFTBANK Services Group, formerly UCA&L, to open 600-seat Las Vegas Call Center for software and hardware sales and support
- BUFFALO, N.Y.--BUSINESS WIRE--Aug. 6, 1996--SOFTBANK Services Group (formerly known as UCA&L), the computer industry's leading provider of outsourced sales and support services, today announced that it has begun construction of a 600+ seat call center in Las Vegas, Nevada.
- Research articles 1996-08-06
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