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	<title><![CDATA[it services and support services Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to it services and support services]]></description>
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		<title><![CDATA[Why You Should Outsource Technical Support Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128703]]></link>
		<description><![CDATA[Multiplicity of business applications and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult and expensive to manage and support applications demanding varying levels of technological sophistication. Outsourcing technical support services ensures that customers receive high quality of service while ensuring cost...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 19 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/outsource+technical.html"><![CDATA[Outsource Technical]]></category>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/articleclick.com.html"><![CDATA[ArticleClick.com]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
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		<title><![CDATA[IT Services Outsourcing: Is It The Right Business Decision For You?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=59522]]></link>
		<description><![CDATA[A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ncr+corp..html"><![CDATA[NCR Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NCR</category>
		<category domain="tickers">NCR</category>
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		<title><![CDATA[Activity-Based Pricing in a Monopoly]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=72899]]></link>
		<description><![CDATA[This paper studies the interaction between cost accounting systems and pricing decisions in a setting where a monopolist sells a base product and related support services to customers whose preference for support services is known only to them. The paper considers two pricing mechanisms–Activity-Based Pricing ABP and traditional pricing, and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 02 Feb 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/harvard+knowledgebase.html"><![CDATA[Harvard Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/activity+based+costing.html"><![CDATA[Activity Based Costing]]></category>
		<category domain="http://resources.bnet.com/topic/pricing+strategy.html"><![CDATA[Pricing Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://resources.bnet.com/topic/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
	</item>
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		<title><![CDATA[Rural Community-Based Home Health Care and Support Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=100980]]></link>
		<description><![CDATA[This white paper is intended to facilitate the sharing of ideas on issues relevant to community-based home health care needs and support services for rural residents. Specifically, the paper addresses the problem of unmet health care and support needs of a rapidly expanding rural elderly population. It is well known...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Aug 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/montana+state+university.html"><![CDATA[Montana State University]]></category>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/home+health+care.html"><![CDATA[Home Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<title><![CDATA[ACT Needs Analysis: Gambling Support Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=108600]]></link>
		<description><![CDATA[This report summarizes the findings of the second-stage research using qualitative research methods to generate a more detailed and substantial understanding of the needs of the ACT community. The research was designed with a view to providing information that might assist development of increasingly pro-active, responsive and culturally appropriate service...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Aug 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/research.html"><![CDATA[Research]]></category>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/analysis.html"><![CDATA[Analysis]]></category>
		<category domain="http://resources.bnet.com/topic/australian+capital+territory.html"><![CDATA[Australian Capital Territory]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
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		<title><![CDATA[Global Shared Support Services for Subsidiaries of a Global Conglomerate]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=147632]]></link>
		<description><![CDATA[Two subsidiaries of a global conglomerate that bring together technology and engineering to provide innovative solutions for its customers in a wide range of industrial, commercial, and consumer markets. The client needed a support partner for providing 24Hr support across locations for more than 1000 users. The model had to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/infosys+technologies+ltd..html"><![CDATA[Infosys Technologies Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">INFY</category>
		<category domain="tickers">INFY</category>
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		<title><![CDATA[Navy SeaPort Enhanced (SeaPort-e)]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=255229]]></link>
		<description><![CDATA[SeaPort Enhanced (SeaPort-e) made electronic procurement of engineering, technical and programmatic support services at NAVSEA a reality. The Navy Virtual SYSCOM VS Commanders (NAVAIR, NAVSEA, NAVSUP and SPAWAR) have decided to leverage the successes and efficiencies of the SeaPort-e business model by designating SeaPort-e the vehicle of choice for future...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
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