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358 Resources for

it services

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Serco Confident of Double-digit Revenue Growth: LONDON (Reuters UK) - Support services group Serco (SRP) said on Tuesday it has continued to perform strongly since its results in February and is on track to deliver in line with its expectations for 2008. The firm, which operates the Docklands Light Railway, said ...; Tags: Pound, Support Services, It Services, Contract, Oukbs, Serco, Sierra Pacific Resources; News items 2008-05-13
Managing Risk: Evaluating Proposals and Providers: After developing an overall IT outsourcing strategy and distributing an RFP to seek potential partners, it's time to take the next step and evaluate the proposals and providers themselves. Numerous studies have shown that a large majority of all IT projects fail to meet their goals in terms of schedule,...; Tags: Strategy, RFP, IT outsourcing, risk assessment, information technology; White papers
Infrastructure Management Services for a Leading Manufacturer of Chemicals, Flavors and Perfumes: The client, one of the most trusted names in the manufacture of chemicals, flavors and perfumes, faced several challenges in meeting business service levels due to a disparate, heterogeneous IT infrastructure and the lack of standard infrastructure management processes. Infosys helped migrate and consolidate three client datacenters into one third-party...; Tags: IT Services, IT Management, infrastructure management, Infosys Technologies Ltd., chemicals, Service Management, IT infrastructure, data center, environment, benefit, information technology, security, tool; Case studies
Capgemini Global Service Desk - At the Heart of AstraZeneca Clinical Trials Data Management: AstraZeneca PLC is one of the world's leading pharmaceutical companies. AstraZeneca had legacy IT systems in place, which needed to: provide the Marketing and R&D companies with a common IT system to process clinical trial data in a controlled and secure manner and be able to check patient data, and...; Tags: IT Services, AstraZeneca Plc., service desk, Capgemini, clinical trial, data management, change management, help desk, information technology, patient, R&D, marketing; Case studies
Trends in Business Continuity and Risk Management: EnvoyWorldWide's second annual survey, Trends in Business Continuity and Risk Management, was conducted blindly among members of several business continuity organizations including the ACP Chapters in Washington and Utah, the Business Recovery Managers Association (BRMA), the Contingency Planning Exchange, the New England Disaster Recovery Information X-Change (NEDRIX), and the Three...; Tags: IT Services, business continuity, risk management, survey, contingency planning, disaster recovery; White papers

The ABCs of Business Continuity and Disaster Recovery Planning: Disaster recovery and business continuity planning are processes that help organizations prepare for disruptive events - whether an event might be a hurricane or simply a power outage caused by a backhoe in the parking lot. The CSO's involvement in this process can range from overseeing the plan, to providing...; Tags: Business security, IT Services, Strategy, CXO Media Inc., business continuity planning, business continuity, disaster recovery, disaster recovery planning; White papers
Continuity of Operations Planning and Business Continuity Planning: Today's operational environment has become extremely complex. Users who are dependent on information systems and highly sophisticated technologies are often working at remote locations. In addition, many mission and operations functions are so highly specialized that only a preplanned fallback procedure can lead to restored operations. Therefore, organizations need a...; Tags: Business security, Strategy, contingency planning, business continuity planning, business continuity, information system, environment; White papers
Health Alliance Medical Plans: Health Insurance Provider Migrates to Microsoft Integration Solution and Reduces TCO: Accredited as Excellent by the National Committee for Quality Assurance for 10 years running, Health Alliance Medical Plans administers a wide variety of health plans for more than 245,000 individuals. The cost and difficulty of maintaining its existing application integration engine limited the organization's ability to exchange data securely with...; Tags: Vertical industries, Benefits, HEALTHCARE, Middleware, application integration, health care, regulatory compliance, HIPAA, QA, health insurance, TCO, Microsoft Corp.; Case studies
Commonwealth Bank of Australia: Consolidating the Bank's Scattered Offices Facilitates Cost-Effective it services: Commonwealth Bank, one of Australia's leading financial institutions, wanted to enable greater collaboration throughout its business units. The goal was to enable employees to work more effectively and efficiently, facilitate rapid reconfiguration in response to evolving business requirements, and reduce the cost of changes to the work environment. A long-term...; Tags: Financial services, Electronic Data Systems Corp., IT services, environment, collaboration, bank, financial, information technology; Case studies
Business Process Outsourcing Services for the Aerospace & Defense Industry: Business Process Outsourcing (BPO) is a fast-growing trend. Typically a combination of HR, finance and accounting and procurement, BPO is the third largest segment in the global outsourcing market. At Accenture, they analyze an Aerospace & Defense company as the sum of its parts - people, processes and cross-processes, IT...; Tags: Business process outsourcing (BPO), Operational planning, IT Services, Aerospace & Defense, BPO, aerospace, Accenture Ltd., business process, Human Resources, procurement, payroll, finance, accounting, outsourcing, information technology; White papers
BlueScope Steel Teams With Capgemini to Address a Changing Environment: As part of its de-merger from BHP Billiton, BlueScope Steel was required to identify a cost-effective alternative for delivering the back office processing services that were previously provided by BHP Billiton Shared Services. Capgemini created a Business Process Outsourcing entity (BPO), which allowed these services to be transparently and successfully...; Tags: Business process outsourcing (BPO), Outsourcing, IT Services, Capgemini, BPO, back-office, business process, environment; Case studies
Business Process Outsourcing Services for the Banking Industry: Financial institutions have significant opportunity to leverage Business Process Outsourcing (BPO) to enable their global strategies. Partnering with the right BPO provider brings capabilities and skills beyond just the BPO solution. Accenture is a high-value deliverer. Accenture not only delivers cost-efficiency, Accenture has the industry business knowledge, assets and tools...; Tags: Business process outsourcing (BPO), Outsourcing, Operational planning, IT Services, BPO, Accenture Ltd., business process, financial company, competitive advantage, financial, banking, asset, knowledge, strategy, benefit, tool; White papers
Navy SeaPort Enhanced (SeaPort-e): SeaPort Enhanced (SeaPort-e) made electronic procurement of engineering, technical and programmatic support services at NAVSEA a reality. The Navy Virtual SYSCOM (VS) Commanders (NAVAIR, NAVSEA, NAVSUP and SPAWAR) have decided to leverage the successes and efficiencies of the SeaPort-e business model by designating SeaPort-e the vehicle of choice for future...; Tags: IT Services, Accenture Ltd., support services, procurement, financial; White papers
Valorec Services Responds to Variable Customer Needs With Flexible Hosting and Services: Valorec Services AG, a waste and energy management solutions provider, aligned IT costs with growth and responded with agility to changing customer requirements by engaging IBM Global Services - Worldwide Strategic Outsourcing for a fully hosted infrastructure and IBM Global Services - Application Management Services and IBM Business Consulting Services...; Tags: business consulting services, application management, IT cost, IBM Corp., consulting service, information technology; Case studies
Business Continuity in the Face of a Natural Disaster: This paper summarizes that like all risks, the effects of hurricanes and other natural disasters can be mitigated by proper preparations. Being properly prepared requires that all the risks are evaluated, and that the approach to risk mitigation is taken based on both likelihood of occurrence and the potential loss....; Tags: Strategy, Protiviti, risk, business continuity; White papers
The Relationship Between Business Continuity and Sarbanes-Oxley: What is the relationship between Sections 302, 404, and 409 of the Sarbanes-Oxley Act (SOA), and business continuity? In many situations, external auditors are providing inconsistent guidance regarding the issue. In addition, the terms 'data backup', 'contingency planning', 'disaster recovery', and 'business continuity' are being used: sometimes correctly, sometimes incorrectly,...; Tags: Sarbanes-Oxley, IT Services, Regulatory compliance, Protiviti, business continuity, Sarbanes-Oxley Act, contingency planning, data backup, disaster recovery, SOA; White papers
Managing Risk in a Changing Environment: Ensuring Business Continuity Instills Confidence in Company, Stakeholders and Customers: Companies across the insurance industry suffered profound personal and economic losses during the September 11th attacks. This leading insurer wanted to take a proactive approach to dealing with similar disasters in the future. The company worked with EDS to build a comprehensive emergency response and recovery program based on EDS'...; Tags: IT Services, SECURITY, Electronic Data Systems Corp., business continuity, crisis management, emergency response, environment, tool; Case studies
Dry Run Brings Plan to Life: Maintaining and implementing business continuity plans includes planning and coordinating certain plan exercises, and evaluating and documenting their results. For survival, every organization should develop processes to maintain the continuity capabilities and ensure that the plan remains in alignment with the organization's strategic vision and tactical direction. Security managers should...; Tags: Protiviti, business continuity, vision, security; White papers
Business Continuity Management: Options for Large and Small Firms: Business downtime can adversely affect any company, whether it's a large international company with offices around the world or a family-owned business run out of the home. The indication of the seriousness of unexpected business interruptions comes from the U.S. Small Business Administration, estimates that at least 25 percent of...; Tags: IT Services, Protiviti, business continuity; White papers
Benefits and Costs of Research: A Case Study of Construction Systems Integration and Automation Technologies in Industrial Facilities: This report focuses on a critical analysis of the economic impacts of past, ongoing, and planned research on BFRL's construction systems integration and automation technologies (CONSiAT) major product. The CONSiAT major product is an interdisciplinary research effort within BFRL?in collaboration with the Construction Industry Institute, the private sector, other federal...; Tags: systems integration, agency, collaboration, analysis, benefit; Case studies