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- High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure
- To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...
- Case studies 2008-07-23
- Business Process Management - The Key To ITIL Success
- As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...
- White papers 2006-06-01
- ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
- The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...
- White papers 2009-09-01
- Harnessing the Power of ITIL
- ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...
- White papers 2008-04-18
- Maximo IT Service Management: Leveraging ITIL
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
Additional Resources
- Metron and FGI Group to Offer New ISEB-Accredited ITIL Capacity Management Practitioner's Training Course
- TAUNTON, England -- Leading capacity planning and performance specialist, Metron, announces a new collaboration with FGI Limited, to offer an ITIL Capacity Management Practitioner's training course. The course will conclude with an ISEB (Information Systems Examination Board, part of the British Computer Society) examination that provides the delegate attending...
- Research articles 2007-07-09
- HyPerformix® Announces Strategic Alliance With Inventes; Austin-Based Companies Partner to Deliver ITIL Capacity Management Curriculum
- AUSTIN, Texas -- HyPerformix, Inc. a leader in enterprise performance and capacity management, along with Inventes, a leader in business change management and in IT governance solutions, today announced a strategic alliance to deliver ITIL Capacity Management Training.
- Research articles 2006-04-11
- The Skinny on ITIL
- Until a few months back, the acronym ITIL didn't figure much in the day-to-day working life of David Monahan, network and information security manager at data storage and management company Network Appliance. Why would it? ITIL (the Information Technolog Until a few months back, the acronym ITIL didn't figure much...
- Research articles 2006-02-01
- HyPerformix Announces ITIL® Capacity Management Curriculum; HyPerformix and Austin-Based Inventes Partner to Deliver World-Class ITIL Capacity Management Training
- AUSTIN, Texas -- HyPerformix, Inc., a leader in enterprise capacity management and predictive performance solutions, today announced the availability of ITILR Capacity Management Training.
- Research articles 2006-04-11
- Planview Hosts Third in Series of ITIL Webcasts, "Integrated IT Management with ITIL," March 27, 2008
- Forrester Research Principal Analyst Peter O'Neill Will Discuss How Leveraging ITIL and Program Management Processes Enables an IT Management Framework
- Research articles 2008-03-26
- New EMA White Paper Highlights Voyence's Unique Lifecycle Approach to Change and Configuration Management
- RICHARDSON, Texas -- Voyence, a pioneer in automated change and configuration management solutions, today announced the availability of Enterprise Management Associates' EMA white paper entitled, "How Voyence's Lifecycle Approach to Infrastructure Change Management Can Support ITIL Best Practices." Available on the Web at www.voyence.com/ema, the informative paper details the industry's...
- Research articles 2006-03-09
- Tripwire Adds New VP of Services; Kevin McKay Lends Business and Technical Expertise to Expanding Professional Services Offerings
- PORTLAND, Ore. -- TripwireR, Inc., the world leader in Change Auditing software, announced today the appointment of industry veteran Kevin McKay to vice president of services. McKay's deep business and technical background in change and configuration management CCM and the IT Infrastructure Library ITIL service management approach provides Tripwire with...
- Research articles 2005-09-14
- Lufthansa Systems Utilizes MKS Solution for ITIL and Requirements Management
- WATERLOO, Ontario -- MKS Inc. (TSX:MKX) announced today the successful deployment of the MKS Integrity SuiteR at Lufthansa Systems, one of the world's leading full service IT providers and industry specialists for the airline and aviation sector. Lufthansa Systems manages and monitors the lifecycle of revenue management from capturing initial...
- Research articles 2005-11-30
- Lufthansa Systems Utilizes MKS Solution for ITIL and Requirements Management.
- WATERLOO, ONTARIO, Nov 30, 2005 CCNMatthews via COMTEX -- MKS Inc. (TSX:MKX) announced today the successful deployment of the MKS Integrity SuiteR at Lufthansa Systems, one of the world's leading full service IT providers and industry specialists WATERLOO, ONTARIO, Nov 30, 2005 CCNMatthews via COMTEX --...
- Research articles 2005-11-30
- Oblicore Provides ITIL Insights at itSMF USA 2006 Conference; Erik Hille to Relay ITIL Implementation Best Practices Drawn from Company's Extensive ITIL-Based Service Delivery Management Experience
- CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced that Erik Hille, director of product marketing, will present "Best Practices in ITIL-based Service Delivery Management," at the IT Service Management Forum itSMF USA 2006 conference. Scheduled for Tuesday, September 19, at 7:30...
- Research articles 2006-09-18
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Oblicore Accelerates Adoption of ITIL Service Level Management with Oblicore Guarantee 5.0
- Inc. 500 Honoree, Oblicore introduces a unique, role-based approach for ITIL compliant Service Level Management CAMBRIDGE, Mass. -- Oblicore, the leading provider of ITIL compliant Service Level Management software, today announced the launch of Oblicore Guarantee[TM] 5.0. This major release introduces a unique, role-based approach to service level management...
- Research articles 2007-09-20
- Oblicore Introduces First ITIL Service Portfolio Management Solution
- Oblicore Guarantee Drives Customer Productivity with Enhanced Service Catalog, ITIL-Based Content Library and Quickstart Implementation Packages WALTHAM, Mass. -- Oblicore, the leading provider of ITIL based Service Level Management software, today announced the immediate availability of the next generation of its flagship solution, Oblicore Guarantee 6.0. This major release...
- Research articles 2008-09-08
- Oblicore and Pink Elephant to Co-Host Webinar on New Components of ITIL Version 3
- Wireless News 06-12-2007 Oblicore and Pink Elephant to Co-Host Webinar on New Components of ITIL Version 3 WIRELESS NEWS-June 12, 2007-Oblicore and Pink Elephant to Co- Host Webinar on New Components of ITIL Version 3 C2007 10Meters - http://www.10meters.com ...
- Research articles 2007-06-12
- Oblicore to Elucidate New Components of ITIL Version 3
- Oblicore and Pink Elephant to Preview ITIL Features and Discuss Implications on Service Level Management at Webinar CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management, and Pink Elephant, a global leader in IT management best practices, today announced the companies will co-host the comprehensive webinar, "What's...
- Research articles 2007-06-11
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