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- INDUS Corporation Promotes Mark Cooperstock to Vice President Aerospace and Technical Solutions Division
- To: TECHNOLOGY EDITORS Contact: Patricia Nunn of INDUS Corporation, +1-703-852-9480, pnunn@induscorp.com VIENNA, Va.,Feb.15/PRNewswire-USNewswire/ --INDUS Corporation INDUS, a leading Federal IT solutions provider, today announced the promotion of Mark Cooperstock to Vice President, Aerospace and Technical Solutions Division. Since joining INDUS in 1996, Mark has performed in an exemplary manner...
- Research articles 2008-02-15
- INDUS Corporation Awarded GSA Alliant Contract
- To: BUSINESS EDITORSContact: Rob Blumenthal of INDUS Corporation, +1-703-852-9437, rblumenthal@induscorp.com VIENNA, Va., Aug. 1 /PRNewswire-USNewswire/ -- INDUS Corporation INDUS, a leading Federal IT solutions provider, announced today that the General Services Administration GSA will award INDUS a GSA Alliant contract. Alliant is a 10 year Indefinite-Delivery, Indefinite-Quantity contract, with a...
- Research articles 2007-08-01
- IT Best Practices: With Help from ITIL, Business Comes First.(Information Technology Infrastructure Library)
- ITIL, the IT Infrastructure Library, entered the North American consciousness just in time to help shift the focus from putting technology first to putting business first. It's a change that amounts to a seismic jolt to the culture of insurance company IT departments. ...
- Research articles 2007-02-01
- Aligning COBIT, ITIL and ISO 17799 for Business Benefit.
- ROLLING MEADOWS, Illinois, November 9 /PRNewswire/ -- Best practices such as COBIT, ITIL and ISO 17799 are used worldwide to improve performance, value and control over organizations' IT investments. Until now, their value and purpose have been discussed mainly among IT professionals....
- Research articles 2005-11-09
- London Business School selects IT service management solutions from ITIL specialist - Touchpaper.
- M2 PRESSWIRE-12 June 2003-Touchpaper: London Business School selects IT service management solutions from ITIL specialist - TouchpaperC1994-2003 M2 COMMUNICATIONS LTD RDATE:12062003 London Business School is consistently ranked among the top ten business schools in the world. Its mission to become the...
- Research articles 2003-06-12
- REMINDER/MSP Association's Global MSP Conference To Be Held In New Orleans, June 10-12, 2002
- Business Editors REMINDER...for Mon.(June 10) Note to Editors: There is a caret in the company name between Ramp and Rate. CONCORD, Mass.--BUSINESS WIRE--June 10, 2002 First Conference for Service Providers Features Best Practice Sessions from Tier 1 Research, Strategic Pricing Group, Ramp^Rate, itSMF, and...
- Research articles 2002-06-10
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Business Process Management - The Key To ITIL Success
- As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...
- White papers 2006-06-01
- Workflow: The Compliance Project Engine
- Businesses today are required by law to comply with a vast range of regulations and standards. They have to implement new procedures to ensure full accountability, maintain records of all decisions taken and analyze any deviation through the use of audits. An organization's ability to manage compliance and governance projects...
- White papers 2006-02-16
- Challenge Of Adopting Multiple Process Improvement Frameworks
- The phenomenon of organisations concurrently implementing multiple process frameworks was highlighted in a survey conducted at the Australian Information Tech Technology Service Management Forum. While the survey gathered insights on the status, issues and expectations of organisations implementing the IT Infrastructure Library ITIL, it was evident from the data co...
- White papers 2006-06-04
- Harnessing the Power of ITIL
- ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...
- White papers 2008-04-18
- Put ITIL best practices to work for your business
- What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and ITIL V3 can help. ...
- White papers 2007-07-27
- ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
- The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...
- White papers 2009-09-01
- High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure
- To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...
- Case studies 2008-07-23
- Project Management & Business Skills Training Catalog
- Improve your professional skills and increase your efficiency Our latest training courses offer expert instruction and exam prep for project management, business skills, business analysis, and ITIL. Learn more about these courses in our environmentally-friendly digital catalog. In this issue: Buy two...
- White papers 2009-11-23
Additional Resources
- ITIL Service Delivery
- A growing European pharmaceutical company realized its IT service delivery was unable to support rapid expansion. Accenture conducted a nine-week assessment, which resulted in an IT consolidation plan. Accenture helped standardize processes, and source data center and wide area network services for cost and quality advantages. Run costs are projected...
- White papers 2007-05-30
- IDC's IT Service Management and ITIL Forum to Showcase How to Deliver High Quality IT Service Through the Use of ITIL
- FRAMINGHAM, Mass. -- IDC today announced plans for the inaugural IDC IT Service Management and ITIL Forum taking place December 5, 2007 at the New York Marriott Financial Center in New York City.
- Research articles 2007-10-24
- Orange Business Services is Launching ITIL® Consulting and Support
- ITIL([R])-Certified Consultants Help Customers Achieve Higher Service Quality and Cost Savings
- Research articles 2007-01-23
- Micromuse Gains BS15000 IT Service Management Quality Assurance Certification
- SAN FRANCISCO -- NetcoolR Technology Compliant with ITIL Standard for Customer Care, Technical Support, and Help Desk
- Research articles 2004-06-28
- The Reasoning Behind ITIL Is That Certain Functions Are Imperative In Managing High-Quality IT Services - IT Service Management
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c38919) has announced the addition of "IT Service Management" to their offering.
- Research articles 2006-06-29
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