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	<title><![CDATA[itil and quality Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/itil+and+quality.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to itil and quality]]></description>
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		<title><![CDATA[ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1157727]]></link>
		<description><![CDATA[The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/kace.html"><![CDATA[Kace]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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	<item>
		<title><![CDATA[High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1181163]]></link>
		<description><![CDATA[To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 23 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/it+infrastructure.html"><![CDATA[IT Infrastructure]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/pharmaceutical+company.html"><![CDATA[Pharmaceutical Company]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
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		<title><![CDATA[Harnessing the Power of ITIL]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=922171]]></link>
		<description><![CDATA[ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[INDUS Corporation Promotes Mark Cooperstock to Vice President Aerospace and Technical Solutions Division]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5554/is_200802/ai_n25307531]]></link>
		<description><![CDATA[To: TECHNOLOGY EDITORS Contact: Patricia Nunn of INDUS Corporation, +1-703-852-9480, pnunn@induscorp.com  VIENNA, Va.,Feb.15/PRNewswire-USNewswire/ --INDUS Corporation INDUS, a leading Federal IT solutions provider, today announced the promotion of Mark Cooperstock to Vice President, Aerospace and Technical Solutions Division. Since joining INDUS in 1996, Mark has performed in an exemplary manner...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 15 Feb 2008 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aerospace.html"><![CDATA[aerospace]]></category>
		<category domain="http://resources.bnet.com/topic/indus+corp..html"><![CDATA[Indus Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/nasa.html"><![CDATA[NASA]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
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	<item>
		<title><![CDATA[INDUS Corporation Awarded GSA Alliant Contract]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5554/is_200708/ai_n21911224]]></link>
		<description><![CDATA[To: BUSINESS EDITORSContact: Rob Blumenthal of INDUS Corporation, +1-703-852-9437, rblumenthal@induscorp.com VIENNA, Va., Aug. 1 /PRNewswire-USNewswire/ -- INDUS Corporation INDUS, a leading Federal IT solutions provider, announced today that the General Services Administration GSA will award INDUS a GSA Alliant contract. Alliant is a 10 year Indefinite-Delivery, Indefinite-Quantity contract, with a...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Aug 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/indus+corp..html"><![CDATA[Indus Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
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		<category domain="http://resources.bnet.com/topic/u.s.+general+services+administration.html"><![CDATA[U.S. General Services Administration]]></category>
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	<item>
		<title><![CDATA[Put ITIL best practices to work for your business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=963467]]></link>
		<description><![CDATA[What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and ITIL V3 can help. ...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 27 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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	<item>
		<title><![CDATA[IT Best Practices: With Help from ITIL, Business Comes First.(Information Technology Infrastructure Library)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4794/is_200702/ai_n19263980]]></link>
		<description><![CDATA[ITIL, the IT Infrastructure Library, entered the North American  consciousness just in time to help shift the focus from putting  technology first to putting business first. It's a change that  amounts to a seismic jolt to the culture of insurance company IT  departments.   ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Feb 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/allstate+corp..html"><![CDATA[Allstate Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ALL</category>
		<category domain="tickers">ALL</category>
	</item>
	<item>
		<title><![CDATA[Challenge Of Adopting Multiple Process Improvement Frameworks]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313773]]></link>
		<description><![CDATA[The phenomenon of organisations concurrently implementing multiple process frameworks was highlighted in a survey conducted at the Australian Information Tech Technology Service Management Forum. While the survey gathered insights on the status, issues and expectations of organisations implementing the IT Infrastructure Library ITIL, it was evident from the data co...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 04 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/capability+maturity+model.html"><![CDATA[Capability Maturity Model]]></category>
		<category domain="http://resources.bnet.com/topic/university+of+southern+queensland.html"><![CDATA[University Of Southern Queensland]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/capability+maturity+model+%2528cmm%2529.html"><![CDATA[Capability Maturity Model (CMM)]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://resources.bnet.com/topic/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Change Management: A CA IT Service Management Process Map]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=272383]]></link>
		<description><![CDATA[CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://resources.bnet.com/topic/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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	<item>
		<title><![CDATA[Business Process Management - The Key To ITIL Success]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=276293]]></link>
		<description><![CDATA[As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpm.html"><![CDATA[BPM]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Workflow: The Compliance Project Engine]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=174757]]></link>
		<description><![CDATA[Businesses today are required by law to comply with a vast range of regulations and standards. They have to implement new procedures to ensure full accountability, maintain records of all decisions taken and analyze any deviation through the use of audits. An organization's ability to manage compliance and governance projects...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 16 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/compliance.html"><![CDATA[Compliance]]></category>
		<category domain="http://resources.bnet.com/topic/workflow.html"><![CDATA[Workflow]]></category>
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		<category domain="http://resources.bnet.com/topic/advantys.html"><![CDATA[Advantys]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/regulatory+compliance.html"><![CDATA[Regulatory Compliance]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/hipaa.html"><![CDATA[Hipaa]]></category>
		<category domain="http://resources.bnet.com/topic/regulations.html"><![CDATA[Regulations]]></category>
		<category domain="http://resources.bnet.com/topic/sarbanes-oxley.html"><![CDATA[Sarbanes-Oxley]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
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		<title><![CDATA[Aligning COBIT, ITIL and ISO 17799 for Business Benefit.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5570/is_200511/ai_n24191557]]></link>
		<description><![CDATA[ROLLING MEADOWS, Illinois, November 9 /PRNewswire/ --     Best  practices such as COBIT, ITIL and ISO 17799 are used worldwide to  improve performance, value and control over organizations' IT  investments. Until now, their value and purpose have been discussed  mainly among IT professionals....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 09 Nov 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/benefit.html"><![CDATA[benefit]]></category>
		<category domain="http://resources.bnet.com/topic/iso.html"><![CDATA[ISO]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[London Business School selects IT service management solutions from ITIL specialist - Touchpaper.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200306/ai_n19528158]]></link>
		<description><![CDATA[M2 PRESSWIRE-12 June 2003-Touchpaper: London Business School  selects IT service management solutions from ITIL specialist -  TouchpaperC1994-2003 M2 COMMUNICATIONS LTD    RDATE:12062003    London Business School is consistently ranked among the top ten  business schools in the world. Its mission to become the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 12 Jun 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/london+business+school.html"><![CDATA[London Business School]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[REMINDER/MSP Association's Global MSP Conference To Be Held In New Orleans, June 10-12, 2002]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_June_10/ai_95488037]]></link>
		<description><![CDATA[Business Editors  REMINDER...for Mon.(June 10)  Note to Editors: There is a caret in the company name between Ramp and Rate.  CONCORD, Mass.--BUSINESS WIRE--June 10, 2002  First Conference for Service Providers Features Best Practice  Sessions from Tier 1 Research, Strategic Pricing Group,  Ramp^Rate, itSMF, and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 10 Jun 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
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