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- IDC's IT Service Management and ITIL Forum to Showcase How to Deliver High Quality IT Service Through the Use of ITIL
- FRAMINGHAM, Mass. -- IDC today announced plans for the inaugural IDC IT Service Management and ITIL Forum taking place December 5, 2007 at the New York Marriott Financial Center in New York City.
- Research articles 2007-10-24
- HP Enhances Service Management Offerings to Help Customers Take Advantage of ITIL v3
- PALO ALTO, Calif. -- HP (NYSE: HPQ) today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library ITIL service management practices, known as ITIL v3.
- Research articles 2007-05-29
- Register now for the upcoming HP webcast 'The Next Stage in Availability and Service Management: ITIL 3 for Continual Improvement' by the CMP Technology brands InformationWeek and Network Computing.
- MANHASSET, New York, May 15 /PRNewswire/ -- MANHASSET, New York, May 15 /PRNewswire/ --
- Research articles 2007-05-15
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
Additional Resources
- MRO Software to Preview Maximo Enterprise Suite at Gartner's 2004 Symposium ITxpo; Company Previews Next-Generation Asset and Service Management Suite
- ORLANDO, Fla. -- MRO Software, Inc. (Nasdaq: MROI), the leading provider of strategic asset management solutions, today announced that the company will preview its next-generation Maximo Enterprise Suite MXES at this year's Gartner Symposium ITxpo. MXES combines asset and service management functionality with an IT infrastructure library ITIL-based solution for...
- Research articles 2004-10-20
- Oblicore Provides ITIL Insights at itSMF USA 2006 Conference; Erik Hille to Relay ITIL Implementation Best Practices Drawn from Company's Extensive ITIL-Based Service Delivery Management Experience
- CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced that Erik Hille, director of product marketing, will present "Best Practices in ITIL-based Service Delivery Management," at the IT Service Management Forum itSMF USA 2006 conference. Scheduled for Tuesday, September 19, at 7:30...
- Research articles 2006-09-18
- Maximo IT Service Management: Leveraging ITIL
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
- Oblicore Announces Revolutionary ITIL Based Service Catalog Solution
- Inc. 500 Honoree, Oblicore, redefines Service Portfolio Management with Guarantee Service Catalog Center CAMBRIDGE, Mass. -- Oblicore, the leading provider of ITIL based Service Level Management software, today announced the immediate availability of Guarantee[TM] Service Catalog Center. This solution introduces, for the first time, an ITIL based service catalog...
- Research articles 2008-04-08
- Vertical Solutions Announces ITIL Compatibility for PowerHelp IT Service Management Software Solution; PowerHelp IT Receives PinkVerify™ Service Support Enhanced Designation, Ensuring Out-of-the-Box ITIL Compatibility
- CINCINNATI -- Vertical Solutions, Inc. VSI, a leading developer of IT Service Management and Customer Relationship Management software, announces that its IT management software suite, PowerHelp IT v9.0, has received the PinkVerifyTM Service Support Enhanced designation from Pink Elephant, the world's leading IT service management consulting and education provider. This...
- Research articles 2005-09-28
- London Business School selects IT service management solutions from ITIL specialist - Touchpaper.
- M2 PRESSWIRE-12 June 2003-Touchpaper: London Business School selects IT service management solutions from ITIL specialist - TouchpaperC1994-2003 M2 COMMUNICATIONS LTD RDATE:12062003 London Business School is consistently ranked among the top ten business schools in the world. Its mission to become the...
- Research articles 2003-06-12
- Siemens Business Services Furthers Investment in IT Service Management Training; Trasys to Train Siemens Technical Professionals on Updated Information Technology Infrastructure Library Best Practices
- NORWALK, Conn. -- Siemens Business Services, Inc. today announced that as part of its continued investment in ITIL awareness and training, the company has contracted Trasys to facilitate the delivery of classroom and e-learning instruction on updated ITIL best practices to all of its IT service management professionals.
- Research articles 2005-10-04
- Squeezing the most value from IT may require learning the definition of ITIL.(IT SERVICE MANAGEMENT)
- The desire to use information technology IT as a strategic business tool is driving interest in a set of documents known as the IT Infrastructure Libra, or ITIL. This document set contains emerging de facto standards for delivering and managing I The desire to...
- Research articles 2006-05-01
- Opalis to Present on Automating Critical ITIL Processes at Pink Elephant's IT Service Management Conference
- TORONTO -- Opalis Software, Inc., the leading provider of Run Book Automation RBA software that orchestrates, integrates, and automates IT operational processes, today announced Denise Jackson, director of Professional Services, will be speaking on automating critical ITIL processes at Pink Elephant's annual International IT Service Management Conference and Exhibition next...
- Research articles 2007-02-13
- FrontRange Solutions and Elyzium sign strategic partnership agreement for IT service management; Business relationship aligns business strategy with ITIL best practice.
- M2 PRESSWIRE-13 September 2005-FrontRange Solutions: FrontRange Solutions and Elyzium sign strategic partnership agreement for IT service management; Business relationship aligns business strategy with ITIL best practiceC1994-2005 M2 COMMUNICATIONS LTD RDATE:13092005 Reading, UK -- FrontRange Solutions FrontRange has signed a distribution...
- Research articles 2005-09-13
- HP Introduces Reference Model for IT Service Management; Model Provides Framework for HP Services and Software for IT Service Management
- PALO ALTO, Calif.--BUSINESS WIRE--Sept. 18, 1997-- Hewlett-Packard Company today introduced its IT Service Management reference model, the framework for HP services and software for IT service management. HP's model is based on IT Infrastructure Library ITIL(1) best practices and enables IT organizations to improve processes and technologies to reduce...
- Research articles 1997-09-18
- CompuCom Systems and Service-now.com to Deliver Integrated ITSM On-Demand Services
- itSMF USA Fusion 08 -- Service-now.com , the pioneer of on-demand IT service management software, with CompuCom Systems, Inc., a leading IT outsourcing company, today announced a strategic partnership to deliver Web 2.0-based IT service management technology through efficient implementation and outsourcing services. Service-now.com and CompuCom are leading...
- Research articles 2008-09-08
- newScale Selected by Ford Motor Company for Service Catalog and Service Request Management
- Automotive Industry Leader Standardizes on newScale RequestCenter([R]) to Comply With ITIL Version 3 Request Fulfillment Process SAN MATEO, Calif. -- newScale([R]), Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Ford Motor Company, a global automotive industry leader, will implement newScale...
- Research articles 2008-10-20
- Navara and iET Solutions Bring IT Service Management to Mobile Devices
- Partnership Helps iET ITSM Customers Manage Service Requests Anytime, Anywhere FRAMINGHAM, Mass. -- iET([R]) Solutions, a leading provider of ITIL based IT Service Management ITSM software solutions and services, and Navara, the software division of RAM Mobile Data, today announced a worldwide partnership. The partnership is an OEM agreement...
- Research articles 2008-06-16
- iET Solutions and Criston Offer Integrated IT Service Management and Risk and Security Management
- Joint Offering Will Be Demonstrated at This Week's itSMF USA Fusion 08 Conference in San Francisco, CA FRAMINGHAM, Mass. -- iET[R] Solutions, a leading provider of ITIL based IT Service Management ITSM software solutions and services, and Criston, a major international provider of overall IT and security management solutions,...
- Research articles 2008-09-08
- Ensynch Relies on FrontRange Service Management Solutions Software to Meet Service-Level Commitments
- IT Service Management Software Delivers Customizable, ITIL-Compatible Platform That Reduces Problem Resolution Times and Improves Service Quality
- Research articles 2008-02-21
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