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- itil v3 Foundation Certification Boot Camp
- Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL Foundation certification. Description: This hands-on training program for IT Infrastructure Library ITIL Foundation certification introduces you to the fundamentals of IT Service Management ITSM as described in ITIL Version 3 (ITIL v3)....
- Training 2007-12-01
- itil v2 Foundation Certification Boot Camp
- Learn about process improvements, benefits, and challenges, and get your ITIL Foundation certification. Description: In this accredited course, learn the key concepts of each IT Infrastructure LibraryTM (ITIL®) function and process for service delivery and service support, and discover how to recast your IT department from...
- Training 2007-12-01
- Challenge Of Adopting Multiple Process Improvement Frameworks
- The phenomenon of organisations concurrently implementing multiple process frameworks was highlighted in a survey conducted at the Australian Information Tech Technology Service Management Forum. While the survey gathered insights on the status, issues and expectations of organisations implementing the IT Infrastructure Library ITIL, it was evident from the data co...
- White papers 2006-06-04
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Business Process Management - The Key To itil Success
- As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...
- White papers 2006-06-01
- Workflow: The Compliance Project Engine
- Businesses today are required by law to comply with a vast range of regulations and standards. They have to implement new procedures to ensure full accountability, maintain records of all decisions taken and analyze any deviation through the use of audits. An organization's ability to manage compliance and governance projects...
- White papers 2006-02-16
- Intelligent Outsourcing: Applying itil Process Governance and Architecture to Outsourced IT Operations
- The concept of outsourcing non-core functions of a business has been used in one form or another since the dawn of commerce. Divesting a business process allows a company to focus attention on the core functions of its enterprise, and alleviates the need to build skills in areas tangential to...
- White papers 2005-05-01
- Maximo IT Service Management: Leveraging itil
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
- itil: What It Is and Why You Should Care
- ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
- White papers 2005-08-01
Additional Resources
- Aldon(R) Delivers Enhanced IT Service Management and Compliance With Powerful New Service Desk Functionality
- Aldon®, the leading provider ofprocess-driven application change management, today announced Aldon®Community Manager™ 8, the latest release of the company's comprehensiveservice desk management solution for best practice in IT ServicesManagement and compliance. The newest addition to the Aldon applicationlifecycle management ALM solution, Aldon Community Manager 8 introducessignificant project management features...
- Articles 2008-05-06
- Digital Fuel Selected as a Finalist in Esteemed TM Forum Excellence Awards
- Digital Fuel®, the leader incustomer-facing Business Service Management BSM software solutions, today announced that its ServiceFlow solution has been nominatedas a finalist for the TM Forum Excellence Award for Best New ManagementProduct -- a highly prestigious industry award sponsored by theTelemanagement Forum. The recognition acknowledges Digital Fuel's major contributions...
- Articles 2008-05-01
- Oblicore Gives Keynote on Service Catalog Management at itSMF Canada 2008 Conference
- Erik Hille to Give Keynote Speech and Reveal Role of Service Catalog Management and Service Level Management in Continual Service Improvement CAMBRIDGE, Mass. -- Oblicore, the leading provider of Service Level Management solutions, today announced that Erik Hille, Director of Product Marketing and keynote speaker of the itSMF...
- Articles 2008-05-01
- Configuresoft University's "Sound Advice" Podcast Series Delivers "How Holistic Change Management Can Enable Intelligent Automation"
- COLORADO SPRINGS, Colo. -- Configuresoft, the world's leading enterprise server configuration management company, continues its Configuresoft University educational podcast series titled, "How Holistic Change Management Can Enable Intelligent Automation." In this podcast as a part of the popular Sound Advice series, George Gerchow, technology strategist for Configuresoft's Center for Policy...
- Articles 2008-04-30
- Compuware Thought Leaders Contribute to New itSMF Book, 'IT Service Management, Global Best Practices'
- New Book Provides Practical Advice on IT Service Management Best Practices DETROIT, April 25 /PRNewswire-FirstCall/ -- Compuware Corporation today announced that two of the company's thought leaders, Linh C. Ho and Bryce Dunn, contributed three chapters to itSMF's new book entitled, "IT Service Management, Global Best...
- Articles 2008-04-25
- Digital Fuel Expands North American Field Operations, Continues Breakneck Growth Pace
- Digital Fuel®, the leader incustomer-facing Business Service Management BSM software solutions, todayannounced that it has doubled the number of sales and implementationpersonnel dedicated to its North American operations in order to supportthe company's enormous success and hyper-growth in the United States andCanada. This announcement of operational expansion reinforces recent newsof...
- Articles 2008-04-23
- Service Management Leader Wendia AG International Announces U.S. Expansion with the Launch of Wendia North America
- Company Expanding Its Best-in-Class ITIL Solutions Throughout the U.S. OREM, Utah -- Today marks the formal launch of Wendia North America, the newest division of Wendia AG International, a leading provider of best-in-class ITIL service management solutions that is headquartered in Switzerland with additional European divisions also located...
- Articles 2008-04-22
- Akorri Delivers Enhanced Management Toolset for Virtualized Data Centers
- Akorri ,Inc., the leader in performance management for the virtualized data center , today announced a set ofnew features that help enable cross-domain ITIL process management as part of the company'sflagship BalancePoint 2.0 software platform. BalancePoint delivers the infrastructure performance, cross-domain troubleshooting, andcapacity management to...
- Articles 2008-04-21
- SunView Software Announces New Reseller Agreement with Vitility, Expanding Presence in United Kingdom
- TAMPA, Fla., April 21 /PRNewswire/ -- SunView Software Inc., a leading provider of IT Service Management software, today announced a new reseller agreement with Vitility Limited, an IT solutions provider based in the United Kingdom. Under the agreement, Vitility will resell the ChangeGearTM technology suite to UK-based...
- Articles 2008-04-21
- Workflow Module bolsters data center management application
- Leveraging nlyte's physical and logical data center configuration information, nlyte WorkflowTM v2.1 enables organizations to build customizable and integrated workflow process and methodology. Program can be used to document, audit, and implement ITIL-based process, including all groups, personnel, policies, reports, forms, actions, and support systems. Version 2.1 provides data capture,...
- Articles 2008-04-18
- Free online itil V3 assessment introduced by Axios
- TELECOMWORLDWIRE-17 April 2008-Free online ITIL V3 assessment introduced by AxiosC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Axios Systems, an international IT Service Management ITSM company, launched on Wednesday (16 April) a free online ITIL V3 assessment to help organisations to drive IT Best Practice. According to the company,...
- Articles 2008-04-17
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