<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://resources.bnet.com/">
<channel>
	<title><![CDATA[itil Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/itil.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to itil]]></description>
	<s:counts start="0" returned="20" found="82" />
	<language>en-us</language>
	<item>
		<title><![CDATA[ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1157727]]></link>
		<description><![CDATA[The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/kace.html"><![CDATA[Kace]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1181163]]></link>
		<description><![CDATA[To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 23 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/it+infrastructure.html"><![CDATA[IT Infrastructure]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/pharmaceutical+company.html"><![CDATA[Pharmaceutical Company]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[BYU Strengthens ITIL Adoption with Managed Objects BSM]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_13/ai_n25408870]]></link>
		<description><![CDATA[Brigham Young University Taps BSM Vendor's Core Competencies in Integration and Visualization to Control and Manage the Impact of IT Change Processes  MCLEAN, Va. -- Managed Objects, the Business Service Management BSM Company, today announced Brigham Young University BYU has implemented Managed Objects BSM to strengthen its adoption of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 13 May 2008 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/brigham+young+university.html"><![CDATA[Brigham Young University]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Virgin Atlantic renews managed services contract with Tata Consultancy Services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0ECZ/is_2008_May_9/ai_n25412798]]></link>
		<description><![CDATA[TELECOMWORLDWIRE-9 May 2008-Virgin Atlantic renews managed services contract with Tata Consultancy ServicesC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com  Tata Consultancy Services TCS (BSE:TCS.BO) (NSE:TCS.NS), an IT services and business solutions company, has revealed that it has renewed its managed services contract with Virgin Atlantic, a long haul airline.  TCS said...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 09 May 2008 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/tata+consultancy+services+ltd..html"><![CDATA[Tata Consultancy Services Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/virgin+atlantic.html"><![CDATA[Virgin Atlantic]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Harnessing the Power of ITIL]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=922171]]></link>
		<description><![CDATA[ITIL is quickly becoming the global standard in IT service delivery, and for good reason â€” it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Planview Hosts Third in Series of ITIL Webcasts, "Integrated IT Management with ITIL," March 27, 2008]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_March_26/ai_n24959249]]></link>
		<description><![CDATA[Forrester Research Principal Analyst Peter O'Neill Will Discuss How Leveraging ITIL and Program Management Processes Enables an IT Management Framework]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 26 Mar 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/planview.html"><![CDATA[PlanView]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Straddling the Divide between IPT and IT: Clarus Systems Harnesses the Power of ITIL to Optimize IP Telephony Investments]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_Feb_26/ai_n24324686]]></link>
		<description><![CDATA[Company's Approach Helps Organizations Capitalize on Best Practices to Align Voice and IT Departments for Successful IP Communications Projects]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 26 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/clarus+corp..html"><![CDATA[Clarus Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/company.html"><![CDATA[Company]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://resources.bnet.com/topic/ip.html"><![CDATA[IP]]></category>
		<category domain="http://resources.bnet.com/topic/ip+telephony.html"><![CDATA[IP telephony]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[telephony]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CLRS</category>
		<category domain="tickers">CLRS</category>
	</item>
	<item>
		<title><![CDATA[INDUS Corporation Promotes Mark Cooperstock to Vice President Aerospace and Technical Solutions Division]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5554/is_200802/ai_n25307531]]></link>
		<description><![CDATA[To: TECHNOLOGY EDITORS Contact: Patricia Nunn of INDUS Corporation, +1-703-852-9480, pnunn@induscorp.com  VIENNA, Va.,Feb.15/PRNewswire-USNewswire/ --INDUS Corporation INDUS, a leading Federal IT solutions provider, today announced the promotion of Mark Cooperstock to Vice President, Aerospace and Technical Solutions Division. Since joining INDUS in 1996, Mark has performed in an exemplary manner...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 15 Feb 2008 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aerospace.html"><![CDATA[aerospace]]></category>
		<category domain="http://resources.bnet.com/topic/indus+corp..html"><![CDATA[Indus Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/nasa.html"><![CDATA[NASA]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Enterprise Management Associates and PS'Soft To Deliver Webinar on Benefits of ITIL Service Catalogs]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Nov_1/ai_n27430682]]></link>
		<description><![CDATA[Features Case Study of Global Automaker]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Nov 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/benefit.html"><![CDATA[benefit]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+management+associates+inc..html"><![CDATA[Enterprise Management Associates Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/webinar.html"><![CDATA[webinar]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[IDC's IT Service Management and ITIL Forum to Showcase How to Deliver High Quality IT Service Through the Use of ITIL]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Oct_24/ai_n27418478]]></link>
		<description><![CDATA[FRAMINGHAM, Mass. -- IDC today announced plans for the inaugural IDC IT Service Management and ITIL Forum taking place December 5, 2007 at the New York Marriott Financial Center in New York City.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/international+data+corp..html"><![CDATA[International Data Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[IT Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Mitsubishi Research Institute DCS Co., Ltd (Japan) Selects MKS Integrity for ITSM/ITIL]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200710/ai_n21045496]]></link>
		<description><![CDATA[MKS Inc. (TSX: MKX) today announced that Mitsubishi Research Institute DCS Co., Ltd DCS had selected Japanese edition of MKS Integrity for ITSM/ITIL. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 17 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[IT Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Configuresoft and EDS Host Webinar Outlining Strategies for Adopting ITIL V3]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Oct_9/ai_n27401481]]></link>
		<description><![CDATA[Configuresoft's Technology Strategist George Gerchow and EDS Process Consultant Rick Giesinger Look at How Changes in V3 Affect your ITIL Program]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 09 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/electronic+data+systems+corp..html"><![CDATA[Electronic Data Systems Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[strategy]]></category>
		<category domain="http://resources.bnet.com/topic/webinar.html"><![CDATA[webinar]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EDS</category>
		<category domain="tickers">EDS</category>
	</item>
	<item>
		<title><![CDATA[Numara Software Extends Popular Webinar on Implementing ITIL Processes to Improve Service Desk Management]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Sept_21/ai_n27382124]]></link>
		<description><![CDATA[Webinar Provides Valuable Insights into Aligning IT Practices with Business Objectives and Delivering Superior Customer Service]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 21 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/numara+software+inc..html"><![CDATA[Numara Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/webinar.html"><![CDATA[webinar]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Seamless Technologies Expands ITIL® Middleware Suite with Opsware OMDB-to-BMC Atrium CMDB Connector]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Sept_17/ai_n19521683]]></link>
		<description><![CDATA[Tightly Integrates Opsware OMDB with BMC Software Atrium CMDB to Simplify Management and Deliver Better Visibility]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/middleware.html"><![CDATA[middleware]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[MKS ITIL Expert to Address Delegates at itSMF USA Conference-Charlotte, NC]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200709/ai_n19526016]]></link>
		<description><![CDATA[MKS Inc. MKS (TSX: MKX) invites those attending the itSMF USA Fusion 07 Conference at the Charlotte Convention Centre September 17 - 18 to stop by its booth (#834) to learn how its enterprise Application Lifecycle Management ALM solution provides Global 1000 organizations with greater visibility over geographically distributed software...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/network+computer.html"><![CDATA[network computer]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[MKS ITIL Expert to Address Delegates at itSMF USA Conference-Charlotte, NC; "Why Don't Developers Wear Pagers Too?".]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200709/ai_n22568557]]></link>
		<description><![CDATA[CHARLOTTE, NORTH CAROLINA, Sep 17, 2007 CCNMatthews via COMTEX --  MKS Inc. MKS (TSX:MKX) invites those attending the itSMF USA Fusion 07  Conference at the Charlotte Convention Centre September 17 - 18 to stop  by its booth (#834) to learn how its   CHARLOTTE, NORTH CAROLINA,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/network+computer.html"><![CDATA[network computer]]></category>
		<category domain="http://resources.bnet.com/topic/pager.html"><![CDATA[pager]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Opsware Process Automation System 7 Automates Workflows Across Distributed Data Centers and Supports Global ITIL Initiatives]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_August_22/ai_n27350785]]></link>
		<description><![CDATA[Award-Winning Run Book Automation Software Adds More Out-of-the-Box Workflows for Leading Monitoring Systems and Application Servers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 22 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/data+center.html"><![CDATA[data center]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/workflow.html"><![CDATA[workflow]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[INDUS Corporation Awarded GSA Alliant Contract]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5554/is_200708/ai_n21911224]]></link>
		<description><![CDATA[To: BUSINESS EDITORSContact: Rob Blumenthal of INDUS Corporation, +1-703-852-9437, rblumenthal@induscorp.com VIENNA, Va., Aug. 1 /PRNewswire-USNewswire/ -- INDUS Corporation INDUS, a leading Federal IT solutions provider, announced today that the General Services Administration GSA will award INDUS a GSA Alliant contract. Alliant is a 10 year Indefinite-Delivery, Indefinite-Quantity contract, with a...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Aug 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/indus+corp..html"><![CDATA[Indus Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/u.s.+general+services+administration.html"><![CDATA[U.S. General Services Administration]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Put ITIL best practices to work for your business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=963467]]></link>
		<description><![CDATA[What do the new ITILÂ® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and ITIL V3 can help. ...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 27 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Orange Business Services Launches ITIL®-based Service Select]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_July_18/ai_n27313492]]></link>
		<description><![CDATA[Customers Gain Access to More Flexible Customer Care Options and New Support Services]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 18 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/orange+pcs.html"><![CDATA[Orange PCS]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
</channel>
</rss>
